Udemy Customer Care Number: The Correct Ways to Reach Support

If you are looking for a Udemy customer care number, the most important fact to know is this: Udemy does not offer phone-based customer support for learners or instructors. As of 2025, Udemy’s official support channels are web-based and email-driven. Any “Udemy phone number” you find on third-party sites, ads, or social posts is almost certainly unofficial and potentially fraudulent.

Udemy supports a global audience and handles high volumes of requests, so they centralize support via their Help Center and ticket system. This approach ensures proper authentication, detailed case history, and secure handling of billing, account, and certificate issues. Use the links below to reach the right team safely and quickly.

Is There an Official Udemy Customer Care Phone Line?

No. Udemy does not publish a general customer care number. This applies to individual learners buying courses on udemy.com, instructors managing course content, and most other account types. Phone numbers posted on unofficial blogs, forums, or “directory” sites are not authorized by Udemy.

Udemy Business customers typically work with their Customer Success Manager and the Udemy Business support portal. Even for enterprise, Udemy relies primarily on ticketing and email to maintain audit trails and ensure secure access. If your company has Udemy Business, log in with your admin account to reach your designated support options—do not rely on public phone listings.

Official Ways to Contact Udemy Support

For learners and instructors, start at the Help Center: support.udemy.com. Use the “Submit a request” link (support.udemy.com/hc/en-us/requests/new) to file a ticket. Include your Udemy account email, the course URL, your order/receipt details, clear screenshots, and a concise description of the issue. Tickets can be submitted 24/7, and you will receive responses by email.

Instructors can also find peer and moderator help at community.udemy.com, while operational platform updates appear at status.udemy.com. If you are working with sensitive issues (copyright, impersonation, or safety), Udemy’s Trust & Safety resources and forms are linked from trust.udemy.com and the Help Center. Always verify that the URL you use ends with udemy.com or support.udemy.com before submitting any personal or payment data.

Verified Udemy Links You Can Use

• Learner and instructor Help Center: support.udemy.com
• Submit a support ticket: support.udemy.com/hc/en-us/requests/new
• Platform status and incidents: status.udemy.com
• Instructor community forum: community.udemy.com
• Refund policy article: support.udemy.com/hc/en-us/articles/229604268-Udemy-Refund-Policy
• Trust & Safety resources: trust.udemy.com

Refunds, Billing, and Receipts: Who Handles What

Udemy offers a 30-day refund window for most courses purchased directly on udemy.com or through the Android app. There are exceptions (for example, significant consumption or bulk enrollments), and some transactions may be refunded as Udemy credits. Read the current policy at support.udemy.com/hc/en-us/articles/229604268-Udemy-Refund-Policy before filing your request, and attach your order confirmation to help the team locate the payment quickly.

If you purchased on the iOS app, Apple processed your payment, not Udemy. In those cases, you must request a refund from Apple at reportaproblem.apple.com. For Google Play purchases, see support.google.com/googleplay/answer/2479637. If your payment method was PayPal, ensure the PayPal transaction ID is included in your ticket. For card payments, attach your Udemy receipt (found in your email and under Purchase History in your account).

Troubleshooting Common Issues Before You File a Ticket

Video playback or buffering issues are often resolved by switching playback quality, clearing browser cache/cookies, or trying an alternate browser. If you use extensions or VPNs, temporarily disable them to rule out conflicts. On mobile, update the Udemy app to the latest version and test on Wi‑Fi and cellular to isolate network problems.

If the site appears slow or parts of the platform are unavailable, check real-time status at status.udemy.com before opening a duplicate ticket. For certificate problems, confirm you have 100% lecture completion in the course player; if a lecture is marked incomplete, re-open it for a few seconds to trigger completion, then regenerate the certificate from the course dashboard.

Information to Include in Your Support Ticket

• Account email (the one you use to sign in) and your profile link or username.
• Course URL and exact lecture/section where the problem occurs.
• Order/receipt number, purchase date, and payment method (card, PayPal, Apple, Google Play).
• Device/OS/browser or app version, plus timestamps, screenshots, or error messages.
• Any steps you already tried (cache cleared, different browser, app reinstalled, network changed).

Security Warning: Avoid Fake “Udemy Customer Care Numbers”

Scammers often post phone numbers pretending to be Udemy support and may ask for your card details, OTP codes, or remote access to your device. Udemy support will never request one-time passcodes for your bank or ask you to install remote-control software. If someone does, end the conversation immediately.

Validate every contact channel: official domains include udemy.com, support.udemy.com, community.udemy.com, and status.udemy.com. Be cautious with look-alike domains (such as misspellings or extra hyphens). When in doubt, type the URL directly instead of clicking links from search ads or social posts.

Escalation and Special Cases

For copyright or DMCA issues (content copied without permission) and impersonation, use the Trust & Safety resources listed at trust.udemy.com or locate the relevant forms via the Help Center. These cases require specific details (original content links, proof of ownership) and are handled by specialized teams.

Udemy Business administrators should use their admin console and the Udemy Business help resources available from within their tenant to contact their Customer Success team. If you are exploring Udemy Business for your company, use the “Contact Sales” form from business.udemy.com rather than seeking a phone hotline.

Quick Answers to Frequent Contact Questions

Hours: Ticket submission is available 24/7. Replies are sent by email; response time depends on queue and issue complexity. Attaching complete details (receipt, screenshots, URLs) in the first message typically leads to faster resolution. If your case involves billing or identity verification, Udemy may ask for additional documentation to protect your account.

Outcome expectations: Most account access, purchase visibility, and certificate generation problems can be resolved without a phone call. For app store purchases, timelines depend on Apple or Google’s policies. Always keep your Udemy account email current, as support updates and resolution notices are delivered there.