Union Bank of India (UBI) Customer Care Number: Complete, Up‑to‑Date Guide

Union Bank of India operates a 24×7 contact center for retail, NRI, MSME, and corporate customers across India. If you need to block a lost card, check account information, resolve a digital banking issue, or raise a complaint, the helpline is the fastest route. Below you’ll find official numbers, alternative channels, and practical steps to get your request resolved efficiently.

As of 2025, the bank continues to support customers via two nationwide toll‑free numbers, a standard (chargeable) line that works both within India and from overseas, missed‑call services for quick balance/statement, and email support. Keep your registered mobile phone handy for OTP verification when you call.

Official UBI Customer Care Numbers (India and Overseas)

UBI’s contact center provides 24×7 assistance in English, Hindi, and major regional languages. Emergency services like card hotlisting are available round the clock, while most service requests can be placed any time via IVR or an agent. If one toll‑free number is busy, try the alternate.

Calls to the toll‑free lines are free across major Indian operators. The standard (chargeable) number is suitable if your operator restricts toll‑free calls or if you are dialing from outside India. For quick self‑service, UBI also offers missed‑call numbers for balance and mini statement from your registered mobile number.

• UBI Customer Care Toll‑Free (India): 1800 22 22 44
• Alternate Toll‑Free (India): 1800 208 2244
• Standard/Chargeable (works from India and overseas): +91 80 6181 7110
• Missed‑Call Balance Enquiry (from registered mobile): 092230 08586
• Missed‑Call Mini Statement (last transactions): 092230 08486
• Email Support (general queries/complaints): [email protected]
• Official Website (Contact/Support): https://www.unionbankofindia.co.in

When to Use Which Number

Use the toll‑free numbers (1800 22 22 44 or 1800 208 2244) for most needs: card hotlisting, net banking password resets, UPI/mobile banking issues, loan or deposit queries, and complaint registration. These lines are staffed 24×7 and integrate with the bank’s service request system so you receive a complaint or request ID by SMS.

If you’re calling from abroad or if your Indian operator doesn’t allow toll‑free calls, dial +91 80 6181 7110. Standard international/long‑distance charges apply as per your telecom provider. For quick balance or mini statement without speaking to an agent, give a missed call (1–2 rings only) to the dedicated numbers from your registered mobile; you’ll receive an SMS within seconds.

What to Expect When You Call (IVR, Verification, and Timelines)

On connecting, you’ll hear an IVR menu. You can authenticate using your customer ID/CIF or account number and verify with an OTP sent to your registered mobile. Keep handy: your account or card number (masked on the call for security), date of birth, and details of your last transaction—these are commonly used for identity verification.

After verification, you can navigate to services such as card hotlisting/reissue, dispute lodging for a card or UPI transaction, stop payment of cheque, unblocking of net banking, updating email ID, or setting transaction limits. For issues that require investigation (for example, disputed transactions), the agent will raise a Service Request (SR) or Complaint Reference Number and send it by SMS/Email.

Typical resolution timelines vary by case type: simple requests (password resets, hotlisting) are instant; non‑cash complaints (statement/interest queries) often resolve within 2–3 working days; transaction disputes may take 7–10 working days for preliminary response and, where network chargebacks are involved, up to 45–90 days depending on scheme rules. Always note your SR/Complaint ID and the promised turnaround time.

Services You Can Complete Over the Call

Most emergency and account‑maintenance tasks can be completed immediately. These include debit card hotlisting and reissue requests; temporary enable/disable for international usage; net banking and mobile banking access resets; UPI handle freeze for suspected compromise; cheque stop payments and status checks; and enabling/disabling contactless or e‑commerce transactions on your card.

For loans and deposits, agents can provide outstanding balances, next EMI dates, foreclosure or part‑payment procedures, and rate/fee information. For accounts, you can request statement dispatch to your registered email, register or update email ID, and raise requests for account linking to customer ID/CIF. Some actions—like KYC document updates or address change—may require branch or digital upload; the agent will guide you to the nearest channel and log your request.

Alternatives to Calling: Faster Self‑Service and Escalation Path

If your issue is non‑urgent, try digital channels first. Internet Banking and the Union Bank mobile app let you hotlist cards, regenerate ATM PIN, download statements, manage UPI handles, and change transaction limits instantly. The bank’s “Contact/Support” page on https://www.unionbankofindia.co.in provides webforms for complaints and requests; use these to obtain a formal ticket number without waiting on a call.

NRI customers can email [email protected] for non‑emergency support if calling is inconvenient; include your masked account details (do not write full card numbers), country/phone code, and time window for a callback. For in‑person help, locate your nearest branch or loan servicing center via the “Locate Us/Branch Locator” on the website; timings typically follow Indian banking hours, with extended hours at select branches.

• Level 1: Register your complaint via the 24×7 helpline or the online “Complaint/Request” form on the official website. You will receive an SR/Complaint ID by SMS/Email. Expected resolution: usually 3–7 working days depending on case type.
• Level 2: If unresolved or unsatisfactory, escalate with your SR ID to the Regional/Zonal Grievance Redressal Officer listed under “Grievance Redressal” on the bank’s website. Provide clear details, dates, and supporting documents. Allow the stated timeline (often 7–10 working days).
• Level 3: Approach the bank’s Principal Nodal Officer via the escalation channel given on the same page if still unresolved. After 30 days from first lodging (or earlier if you receive an unsatisfactory final reply), you can file a complaint under RBI’s Integrated Ombudsman Scheme through the RBI CMS portal: https://cms.rbi.org.in.

Security and Fraud‑Prevention Tips When Using Customer Care

UBI will never ask you for your full card number, CVV, OTP, net‑banking password, or UPI PIN on calls, emails, or SMS. Do not reveal these under any circumstances. If you receive an unsolicited call claiming to be from the bank, disconnect and dial the official numbers listed above yourself. Always verify the SR/Complaint ID you receive by SMS from the bank’s official sender ID.

In case of suspected fraud or a lost/stolen phone, immediately hotlist your card and request to block net banking/UPI access; then change passwords/PINs from a trusted device. If money has been debited, report the transaction to customer care at once to start the dispute process—the earlier you report (ideally within the same day), the better the chance of recovery under network rules.

Quick Reference and Best Practices

For general queries and urgent support in India, dial 1800 22 22 44 or 1800 208 2244. From overseas or where toll‑free is unavailable, use +91 80 6181 7110. For balance or mini statement, give a missed call to 092230 08586 or 092230 08486 from your registered mobile. For written communication, email [email protected] and include your SR/Complaint ID if you already have one.

Before calling, keep your registered mobile available for OTP, note key transaction details, and set aside a few minutes so you can complete verification and receive your SR number. After the call, save the SR/Complaint ID and the promised resolution time; if needed, escalate using the bank’s Grievance Redressal route on its website or approach RBI CMS after the stipulated timeframe.