UBA Customer Care: Contacts, Service Levels, and How to Get Issues Resolved Fast

What UBA Customer Care Covers and When to Use It

United Bank for Africa (UBA) provides round-the-clock customer care for retail, SME, and corporate clients across its African footprint and international offices. Typical requests include account and card support, digital banking (mobile app/online), USSD (*919#), transfers and payments, loans, chargeback/dispute handling, ATM/POS issues, and fraud/security concerns. For business customers, the team also handles trade services, collections, and e‑channels onboarding.

In practice, you should contact UBA customer care immediately for card or account blocks, unknown debits, failed ATM/POS/online transactions not reversed automatically, app/USSD login issues, limit increases, statement requests, and KYC updates. For complex trade or corporate issues, use your relationship manager and copy customer care to get a ticket number for tracking.

Regulatory timelines vary by country. In Nigeria, for example, banks must acknowledge complaints within 24 hours and generally resolve within 30 days (CBN Consumer Protection regulations). Card disputes typically follow scheme rules: provisional updates in 5–10 business days for straightforward domestic cases, with final resolution in 30–45 days domestically and up to 90–120 days for cross‑border disputes.

Official Contact Channels and Expected Response Times

UBA offers 24/7 multi-channel support. Response time depends on the channel, time of day, and complexity. Phone and chat are fastest for urgent issues like card blocks; email is best for attaching documents or long-form requests. Always ask for and keep your case or ticket ID—this is essential for follow‑up and escalation.

• Phone (Nigeria): 0700 2255 822 (0700‑CALL‑UBA). International lines commonly published by UBA include +234 (1) 280 8822 and +234 (1) 631 9822. Typical pick-up is under a few minutes off‑peak; peak periods may queue longer. Service is 24/7. Verify current numbers per country at ubagroup.com/contact-us before dialing.
• Email (Nigeria/global): [email protected] for the Customer Fulfilment Centre. Use a clear subject (e.g., “Failed POS debit – N24,800 – 14 Aug 2025 – Ikeja”). Expect acknowledgement within 24 hours and a ticket ID in the reply.
• Web and Mobile: In‑app chat from the UBA Mobile App and live chat via ubagroup.com. These provide secure verification and a chat transcript. Real‑time response is typical during business hours; off‑hours are queued.
• Social and Chat Banking: UBA’s “Leo” is available on major messaging platforms (Facebook Messenger, WhatsApp, and others) for balance, mini-statements, transfers, and card controls. Start from ubagroup.com/leo to ensure you’re engaging the verified bot. For public social media (X/Twitter, Facebook), never post personal data—move to DM and request a secure channel or a call-back.
• Branch and Corporate Desks: For cash/cheque services, notarized documents, or complex KYC, visit a branch. Business clients should also leverage relationship managers for priority routing; ensure the case is mirrored with customer care so you receive a ticket ID.

Charges: UBA doesn’t charge to contact customer care; your telecom provider may bill for calls or data. USSD (*919#) features are priced per transaction by product and carrier; view current fees in the app or at ubagroup.com.

Nigeria: Key Details, Addresses, and Hours

Head Office (Lagos): UBA House, 57 Marina, Lagos Island, Lagos, Nigeria. This is the primary corporate address for official correspondence and escalations. For walk‑in banking, use your nearest business office rather than the HQ unless directed.

Contact Hub: The Customer Fulfilment Centre (CFC) operates 24/7. Use 0700 2255 822 within Nigeria, or the Lagos international lines +234 (1) 280 8822 / +234 (1) 631 9822 from abroad. Email [email protected]. Always request a ticket ID. For verified links, use ubagroup.com/contact-us and select “Nigeria.”

USSD and Digital: Dial *919# for UBA’s Magic Banking to check balances, transfer funds, buy airtime/data, and manage cards. If you lose your phone or suspect compromise, immediately call customer care to block channels and ask for USSD deactivation. Failed ATM or POS transactions are often auto‑reversed within 24–48 hours; if not, contact customer care with the transaction date, amount, merchant/ATM location, and last 6 digits of your card PAN.

Security, Verification, and What UBA Will Never Ask You

Be ready to verify your identity. Common checks include your full name as on the account, date of birth, registered phone/email, last successful transaction, and the last 4–6 digits of your card number. For card dispute or chargeback, you may be asked for a receipt, SMS alert screenshots, or the exact error message from POS/ATM/app.

For your protection, UBA staff will never ask for your full card PAN, CVV, card PIN, mobile app password, one-time password (OTP), or full token codes. If anyone requests these by phone, chat, email, or social media, terminate the conversation and call the official numbers listed on ubagroup.com/contact-us immediately. When in doubt, initiate contact yourself using the verified site or the UBA Mobile App.

If you report suspected fraud, request immediate channel blocking: debit card, mobile app, online banking, USSD. Ask for written confirmation (email) that blocks were applied and obtain the incident or case ID. Follow up in writing with a timeline of events; this helps investigations and speeds recovery actions where possible.

How to Get Help Faster: A Practical Playbook

• Document the issue: exact amount, currency, date/time (with timezone), channel (ATM/POS/Online/App/USSD), merchant/ATM location, reference number if available, and any error message. Screenshots help.
• Use the right door: for urgent blocks or unknown debits, call 0700 2255 822 (Nigeria) or your country’s number from ubagroup.com/contact-us. For non‑urgent items (statements, KYC updates), email [email protected] with attachments.
• Get a ticket ID and timeline: ask for the case/ticket ID on every interaction and the expected turnaround time (TAT). For failed card transactions, ask whether an automatic reversal window is still running (often 24–48 hours) before a dispute is raised.
• Know dispute windows: card chargebacks typically must be raised within 60–120 days of the transaction, depending on scheme and country. Raise disputes early; provide receipts or proof of attempted cancellation/refund.
• Escalate methodically: if the TAT lapses, reply on the same email thread or reference the ticket ID by phone and request escalation to a supervisor. For persistent issues in Nigeria beyond 30 days, you may escalate to the bank’s internal ombuds desk and, if unresolved, to the Central Bank of Nigeria via cbn.gov.ng (include your UBA ticket ID and all correspondence).

Finally, confirm closure: once resolved, ask for a closure note or email and verify that balances, limits, or card status reflect the fix. Keep records (ticket IDs, dates, names of agents) for at least 12 months, especially for disputes and fraud incidents.

Where to Verify Contacts and Find Country-Specific Details

For the latest phone numbers, email addresses, and branch hours in your country, always verify at: https://www.ubagroup.com/contact-us. UBA operates across multiple African markets and internationally (including the U.S., U.K., and France); contact details and regulatory timelines vary by jurisdiction.

If you use messaging platforms, start from official entry points linked on ubagroup.com/leo to avoid impostor accounts. Before sharing any personal information, check for verified badges and confirm you see your partial account details only after secure authentication inside the UBA Mobile App or the bank’s official web chat.

Prepared information, the right channel, and a clear request dramatically shorten resolution times. With a ticket ID, documented timeline, and verified contact points, most everyday issues are resolved within the initial service window without the need for further escalation.

Do we have UBA Bank in the USA?

UBA is the only African banking group offering dollar clearing facilities in the USA. UBA America, located in New York, offers a full suite of global corporate banking and trade finance products to global and African clients, seamlessly bringing together markets, products and opportunity.

How do I talk to UBA customer care?

Contact

1. +234 02-012808800.
2. +234 02012808822.
3. [email protected].

How can I talk to UBA in WhatsApp?

Send hi to Leo on WhatsApp (09030010007) or “UBA ChatBanking”on Messenger and enjoy seamless banking today!

Does United Bank have 24-7 customer service?

At United Bank, we’re dedicated to providing exceptional customer service. Whether it’s a lost check card or questions about refinancing your home, feel free to reach out to us at any time, via phone, e-mail, or 24/7 online.