UBA Bank Customer Care Number: The Most Direct Ways to Reach Support

The official UBA customer care number in Nigeria

The primary telephone line for UBA (United Bank for Africa) customer support in Nigeria is 0700 2255 822. In international format, dial +234 700 2255 822. This line routes you to the UBA Customer Fulfilment Centre (CFC), which operates 24 hours a day, 7 days a week, including public holidays. Keep your account number or BVN handy when you call to speed up verification and handling.

Calls to 0700 numbers in Nigeria are billed at your network’s standard national rates. From outside Nigeria, your carrier’s international calling rates to +234 apply. If you experience congestion during peak hours (typically 8:00–11:00 and 16:00–20:00 WAT on weekdays), consider calling a bit earlier or later, or using one of the alternative channels below for faster turnaround on non-urgent issues.

Alternative channels that often resolve issues faster

For many routine requests—balance checks, statement downloads, card status, or simple service requests—the UBA Mobile App and Internet Banking provide 24/7 self-service. Log in to the UBA Mobile App to chat securely with support or raise a service ticket from within your profile; this ensures your identity is already verified. You can also access online banking via ibank.ubagroup.com using your username, password, and registered device for OTP.

In Nigeria, UBA Magic Banking via USSD is available on any mobile phone by dialing *919#. It supports essential functions like instant transfers, airtime/data purchases, bill payments, and balance enquiries without mobile data. USSD works across the major networks and is typically charged at minimal session-based rates by your carrier. For additional contact options and country-specific lines across UBA’s network, visit the official site at https://www.ubagroup.com and navigate to Contact or Locations.

What to expect when you call the customer care number

When you dial 0700 2255 822 (+234 700 2255 822), you will first encounter the Interactive Voice Response (IVR) menu. Typical options include card-related support, transfers and payments, account services, digital banking assistance, and speaking to an agent. Using your registered phone number and entering your account details in the IVR can shorten your wait time and route you directly to a specialist team.

For security, agents will verify your identity with standard questions (date of birth, address, recent transactions) and may send a One-Time Password (OTP) to your registered number or email. At the end of the call, ask for your Case ID or Service Request (SR) number. This reference helps you track progress if follow-up is needed and provides a clear audit trail if you need to escalate.

Issues UBA customer care can handle quickly

UBA’s contact centre is designed to resolve most retail banking issues end-to-end without a branch visit. While some requests require additional verification or back-office review, many items are closed on the first call or within the same business day depending on complexity and network partners involved.

• Card support: card activation/deactivation, POS/ATM decline troubleshooting, and replacement requests initiation.
• Digital banking: Mobile App or Internet Banking login issues, device re-registration, and profile unlocks.
• Transfers and payments: status checks, clarifying charges, and lodging disputes for failed/partial transactions.
• USSD (*919#): enrollment assistance, session errors, and transaction limits guidance.
• Account services: balance/statement guidance, change of contact details (where permitted), and lien/instruction checks.
• Reversals and chargebacks: raising disputes for card-not-present transactions, ATM cash dispense errors, or duplicate charges.
• Verification: BVN linkage confirmation, account upgrade documentation guidance, and KYC queries.
• Product information: savings/current account features, domiciliary accounts, loans/overdrafts, cards, and e-channels.
• Security alerts: reporting suspected fraud, account compromise, or phishing/SMiShing attempts for immediate action.
• Branch/ATM locator support: nearest service points, operating hours, and availability guidance.

Tips to get faster resolution and avoid repeat calls

Call from your registered phone line and have your account number, last transaction details, and a valid ID ready. If your query involves a transaction, note the exact date, time, amount, channel (e.g., POS, USSD, app), and the recipient’s details—this allows the agent to search logs precisely. For card or digital banking issues, it helps to have your device model, app version, and any error messages written down.

If you are asked to send documents (e.g., a signed indemnity or ID), submit them through the secure channel the agent specifies—typically within the Mobile App, Internet Banking, or through the official email/contact form linked from https://www.ubagroup.com. Always keep the SR number and ask the agent for the standard turnaround time for your specific request so you know when to expect feedback.

Branch and head-office contact details

For matters requiring in-person verification or physical documentation (e.g., certain account upgrades, cheque-related services, or card collection), visit the nearest UBA branch. You can find branch addresses and ATM locations by going to the UBA website’s Locations or Contact section from the homepage. Many branches operate Monday to Friday during normal business hours, with select high-traffic locations offering extended hours; check your preferred branch’s schedule before visiting.

Head Office (Nigeria): UBA House, 57 Marina, Lagos Island, Lagos, Nigeria. If you are sending time-sensitive documents by courier, include your SR number on the cover page and address it to the relevant department indicated by the contact centre. For non-Nigeria locations, use the country selector on https://www.ubagroup.com to get the correct addresses and phone lines for your region.

Security best practices when using customer care

UBA will never ask for your full card PAN, full card PIN, full OTP, or full online banking password over the phone, email, SMS, or chat. If anyone requests these, end the conversation and call the official number yourself at 0700 2255 822 (+234 700 2255 822). Entering only partial details for verification is standard; avoid sharing complete sensitive credentials with anyone.

Beware of caller ID spoofing and phishing links. Always initiate contact using official channels: the phone number above, the UBA Mobile App, the Internet Banking portal at ibank.ubagroup.com, or the main website at https://www.ubagroup.com. If your phone is lost or you suspect account compromise, act immediately—call the customer care number, change your online banking credentials, and, if necessary, temporarily block your card or account via the app or USSD until you speak with an agent.

Quick recap

The fastest way to reach UBA support in Nigeria is 0700 2255 822 (+234 700 2255 822), available 24/7. For routine actions, try the UBA Mobile App, Internet Banking (ibank.ubagroup.com), or USSD *919# first; they often resolve issues instantly. For country-specific numbers outside Nigeria, use the contact pages on https://www.ubagroup.com to get verified details for your location.

Is there an UBA bank in the USA?

UBA is the only African banking group offering dollar clearing facilities in the USA. UBA America, located in New York, offers a full suite of global corporate banking and trade finance products to global and African clients, seamlessly bringing together markets, products and opportunity.

Which bank is in Nigeria and also in the USA?

UBA operates in 20 African countries and in 4 continents (USA, UK, UAE and France) with over 45 million customers, 20,000 employees, and 1,000 branches. The British and French Bank Limited (BFB) commenced business in Nigeria in 1948.

Can I use my UBA debit card in the USA?

The UBA Debit MasterCard is a debit card issued on your Naira account and allows you to make local and international transactions. It is acceptable at all MasterCard-enabled ATM, Web or POS Worldwide.

How do I speak to UBA customer care?

Remember, if you have any enquiries, please call our 24/7 Customer Fulfilment Centre (CFC) on +234 02-012808822 or +234 02-012808800 or send an email to [email protected].