Trivago Customer Care: An Expert, No-Nonsense Guide

What Trivago Is—and What Its Customer Care Can Actually Do

Trivago is a hotel and accommodation metasearch engine founded in 2005 in Düsseldorf, Germany. It compares prices and availability from 300+ booking sites and hotel chains across millions of properties worldwide, letting travelers click through to complete a reservation on a partner site. Trivago N.V. listed on NASDAQ in 2016 (ticker: TRVG), and Expedia Group has been the majority owner since 2013.

Because Trivago is not the merchant of record for your stay, it does not hold your reservation, charge your card, or set property policies. That means Trivago’s consumer support can help with issues like incorrect information on a listing, misleading photos, broken links, price accuracy concerns on Trivago’s results, account/login problems, app or website bugs, and privacy requests. It cannot change, cancel, refund, or modify a booking made with a partner like Booking.com, Expedia, Hotels.com, Agoda, or directly with a hotel.

This distinction is the key to fast resolution: booking-related issues go to the company that confirmed and charged your reservation; Trivago-related issues go to Trivago’s Help Center. If you are unsure who your booking partner is, check the confirmation email—the partner’s name, reservation number, and support links will be there.

Getting Help as a Traveler

Start by identifying the merchant of record. If you clicked from Trivago to a booking site and completed payment there, that partner controls your reservation. They can handle date changes, cancellations, no-show disputes, refunds, and invoices. Use the reservation number, PIN (if applicable), and the email used to book to access their self-service tools or to contact their support team.

Use Trivago’s Help Center when the issue lives on Trivago: for example, a price shown on Trivago that doesn’t match after click-through (price accuracy), a hotel page with outdated amenities or location, a closed hotel still appearing, duplicate listings, map errors, account and app problems, or questions about how Trivago sources and ranks results. The more evidence you provide (screenshots, timestamps, device, country/currency settings, and the URL of the hotel page), the quicker the resolution.

If your issue involves both Trivago and a partner, report it in parallel: notify Trivago so they can fix data quality for future users, and work with the booking partner to resolve your specific reservation.

Official Support Channels and What to Expect

Trivago’s primary consumer support channel is online. There is no public consumer phone support number; cases are created and tracked via the Help Center. For urgent booking emergencies (late arrival, overbookings, property closed), contact your booking partner and the hotel directly, as they control the reservation.

Corporate details are publicly available but are not intended for consumer case handling. Trivago’s headquarters is located at Kesselstraße 5–7, 40221 Düsseldorf, Germany. For company background, investor relations, and press, use the corporate site rather than the Help Center.

• Trivago Help Center (travelers): https://support.trivago.com/hc/en-us
• Submit a request to Trivago: https://support.trivago.com/hc/en-us/requests/new
• Main consumer site (US example): https://www.trivago.com/
• For hoteliers/advertisers: https://business.trivago.com/ (use “Contact” or in-product support after login)
• Company information (press, careers, corporate): https://company.trivago.com/

What to Prepare Before You Contact Support

Arriving with complete, precise details helps any support team route and resolve your case quickly. For Trivago-related cases, focus on reproducibility: where you were, what you clicked, and what you expected versus what you saw. For booking-related cases, the confirmation and payment trail are essential.

Collect the following before you open a ticket (attach screenshots where possible):

• For Trivago issues: the hotel page URL, exact search parameters (city/area, dates, room/guests), currency and language, device/app version, timestamp and time zone, and screenshots showing the discrepancy (e.g., price on Trivago vs. after click).
• For booking issues: booking partner name, reservation/itinerary number, the email used to book, guest name, property name and address, booked rate plan (e.g., “nonrefundable, breakfast included”), cancellation policy text from confirmation, charge amounts and dates, and any correspondence with the hotel or partner.
• For billing disputes or suspected fraud: last four digits of the card, charge descriptor as shown on your statement, amounts and dates, and a statement screenshot (redact unrelated data). Contact your card issuer promptly in parallel.

Who to Contact for Common Problems

Cancellations, date changes, refunds, overcharges, no-show disagreements, and invoices must be handled by your booking partner or the hotel because they control the reservation and funds. If a hotel is closed or overbooked upon arrival, call the partner’s emergency support listed in your confirmation and speak with the property front desk while on site; document names, times, and outcomes.

Price accuracy complaints split two ways. If Trivago shows a price that changes after click-through, report it to Trivago (to improve the listing) and to the booking partner (they can often honor or explain the difference). If a hotel’s photos, amenities, or location pin appear wrong on Trivago, submit a correction via Trivago’s Help Center; if the same issue appears on the partner’s site, report it there as well so both sources are corrected.

Account, data, or privacy matters tied to your Trivago account (login issues, email preferences, data access/deletion requests) should go to Trivago. Loyalty program questions, hotel-specific benefits, or property charges (minibar, parking, resort fees) are handled by the hotel or booking partner.

For Hoteliers and Advertisers

If you manage a property, use Trivago Business Studio at https://business.trivago.com/ to claim your listing, update photos and amenities, monitor your profile’s performance, and manage rate marketing products. Access is free for basic profile management; paid products may apply for enhanced marketing and placements. Business Studio supports multiple properties, role-based access, and reporting so you can see how travelers engage with your listing.

Rate and availability data typically arrive on Trivago from your connected OTAs, the hotel’s direct booking engine, or a channel manager—ensure your upstream data is clean and synchronized. If you see mismatched room types, taxes/fees not reflected, or out-of-date photos, correct them at the source and then request a refresh via Business Studio or support to propagate updates quickly.

For partner support, use the contact options inside Business Studio (after login). Provide your property ID, affected dates, screenshots, and the exact issue (e.g., “Direct rate shows as exclusive of city tax; please display total with tax”). If you’re an agency or chain with multiple properties, include your portfolio and desired SLA so the team can route you appropriately.

Privacy, Data, and Legal

Trivago processes typical metasearch data such as search parameters, click-outs to partners, and app/website usage metrics. If you opt in, you may receive marketing emails about travel deals and product updates. You can adjust cookie preferences and email subscriptions via links in the footer or email unsubscribe links on your local Trivago site.

To exercise privacy rights (access, deletion, correction, objection) under GDPR or other applicable laws, submit a request through the Help Center and select the appropriate privacy topic. Include the email addresses you used with Trivago so the team can locate your data. For legal notices, terms, and privacy policy details, refer to the links in the footer of your regional site or the corporate portal at https://company.trivago.com/.

Corporate correspondence (not for consumer support) can be addressed to Trivago at Kesselstraße 5–7, 40221 Düsseldorf, Germany. For subpoenas or formal legal service, follow the instructions provided in Trivago’s legal/terms pages; consumer tickets sent to corporate addresses will be redirected to the Help Center and will experience delays.