Toyota Customer Care Phone Number: The Fastest Ways to Reach the Right Team

Quick reference: Toyota customer care phone numbers (U.S.)

For most customer support needs in the United States (vehicle questions, recalls, warranty concerns, connected services, and general feedback), call Toyota’s Customer Experience Center at 1-800-331-4331. This is the primary line for Toyota Motor North America (TMNA) and supports U.S. states and Puerto Rico. Typical availability includes extended weekday hours and limited Saturday coverage; check the current hours at toyota.com/support for the most accurate schedule before you call.

Roadside help is handled on a separate 24/7 line. If you need a tow, jump-start, lockout assistance, fuel delivery, or tire service, call Toyota Roadside Assistance at 1-800-444-4195. Financing, lease, payoff, and account maintenance questions are handled by Toyota Financial Services (TFS) at 1-800-874-8822. TMNA’s headquarters address—useful for written correspondence or case documentation—is 6565 Headquarters Drive, Plano, TX 75024. Official resources: toyota.com/owners (account, service history, recalls), toyota.com/recall (VIN recall lookup), and toyotafinancial.com (billing and account tools).

• Main Toyota Customer Experience Center (U.S. & Puerto Rico): 1-800-331-4331 — General support, recalls, warranty, connected services
• Toyota Roadside Assistance (24/7): 1-800-444-4195 — Towing, battery jump, lockout, fuel, tire services
• Toyota Financial Services (TFS): 1-800-874-8822 — Leasing/financing, payments, payoff quotes, account changes
• TMNA headquarters (mailing address): 6565 Headquarters Dr, Plano, TX 75024 — Use for case documentation and formal correspondence

Which number should you call, and when?

Call 1-800-331-4331 when you need help with vehicle-specific matters that a dealer hasn’t resolved or when you want official guidance: safety recall scheduling and parts availability, ToyotaCare coverage questions, software/infotainment concerns, connected services enrollment/cancellation, ownership transfer, or product feedback. ToyotaCare includes factory scheduled maintenance for 2 years or 25,000 miles (whichever comes first) and 24-hour roadside assistance for 2 years, unlimited mileage; the customer care line can confirm coverage eligibility by VIN and advise next steps.

Call 1-800-444-4195 immediately if you are stranded or need roadside assistance—this line dispatches service nationwide and is separate from customer care. For any questions about payments, due dates, payoff amounts, lease-end inspections, or account profile changes, call TFS at 1-800-874-8822. If you’re trying to confirm a safety recall by VIN, you can do that online at toyota.com/recall or via the National Highway Traffic Safety Administration (NHTSA) at nhtsa.gov/recalls; recall repairs are performed at authorized Toyota dealers at no cost for parts and labor.

What to have ready before you call

Having the right information on hand will shorten your call and improve the outcome. Toyota’s teams can look up your vehicle and service history quickly with the VIN and recent repair details, while finance teams can assist faster with your account number and ID verification.

• Vehicle Identification Number (VIN) — 17 characters from the driver’s door jamb or insurance card
• Current mileage and date of last service — helps assess warranty/ToyotaCare eligibility
• Dealer name, city/state, and repair order numbers — for cases involving prior visits or diagnoses
• Photos or PDFs (keep on your phone/computer) — dash warnings, invoices, or part numbers to reference during the call
• For infotainment/connected services: your Toyota Owner’s account email (toyota.com/owners) and app version
• For roadside: your exact location (GPS or nearest cross streets) and a safe callback number
• For finance: your TFS account number, last 4 digits of SSN/Tax ID, and desired action (payment change, payoff date, deferment inquiry, lease-end options)

After the call: case numbers, escalations, and realistic timelines

If your concern requires follow-up (for example, a good-will review outside warranty, a buyback inquiry, or complex diagnostic coordination), the Customer Experience Center will create a case and provide a case number. Keep that number and use it on every subsequent call or email. You can expect a case manager or specialist to contact you, often within 1–2 business days, after they consult with the servicing dealer and review past repair orders.

Escalations typically progress from the Customer Experience Center to a regional field team if technical assistance or policy review is needed. Resolution timelines vary with parts availability and diagnostic complexity, but you can help move things along by promptly supplying requested documents and by keeping service appointments. For formal dispute resolution in the U.S., Toyota may direct certain matters to third-party mediation/arbitration programs; details are provided in your Warranty & Maintenance Guide and on the owner portal. For safety defects, you can also submit a report to NHTSA if needed (hotline: 1-888-327-4236; site: nhtsa.gov).

Using online tools alongside phone support

Before or after your call, use the owner portal (toyota.com/owners) to view service history, download warranty guides, check Safety Connect/Service Connect status, and update your contact information. The recall lookup at toyota.com/recall lets you confirm open campaigns by VIN in seconds; if a recall is open, the customer care team can help you locate a dealer with parts in stock and schedule service.

Toyota Financial Services customers can log in at toyotafinancial.com to see payoff quotes, set up automatic payments, request payment date changes (where available), and initiate lease-end inspections. Using these tools reduces call time and ensures any phone agent you speak with can see the latest information on your account or vehicle.

Outside the U.S.: region-specific customer care

Toyota support is managed regionally, and in most countries a national customer care line operates alongside dealer networks and roadside providers. Canada’s Customer Interaction Centre is reachable at 1-888-TOYOTA-8 (1-888-869-6828), with resources at toyota.ca/support and toyota.ca/recalls for VIN checks. In the United Kingdom, Toyota customer relations can be reached at 0344 701 6202, with owner resources at toyota.co.uk.

In Australia, Toyota’s Guest Experience team can be reached at 1800 869 682, with support at toyota.com.au/owners and roadside resources tailored to your state/territory. For markets not listed here, start at global.toyota and follow the “Worldwide” or “Contact” links to your country’s official site to obtain the current phone number and hours. Always verify hours and any country-specific charges before you dial from outside the region.

Pro tips for faster, better outcomes

Call from a quiet place and allow at least 10–15 minutes for routine questions; complex cases may take longer. If you’re following up on an existing matter, open with your case number and the servicing dealer’s name to get routed to the right team quickly. After each call, jot down the date/time, the agent’s first name or ID, and key commitments (for example, “case manager to call by Tuesday EOD”)—this makes escalations smoother if needed.

If your concern involves safety, make this clear at the start of the call and request the next available appointment at a dealer; Toyota can often coordinate with the dealer to prioritize safety-related inspections. For coverage questions, remember that recalls are always free at authorized dealers, while warranty and ToyotaCare eligibility depends on time/mileage; the agent can verify your exact status by VIN.

What is the number for 1-800-331-4331?

You can call the Toyota Customer Experience Center (CEC) at 1-800-331-4331 for a replacement.

What is the phone number for Toyota customer service?

1-800-331-4331
To contact TMNA with a request for information under exigent circumstances, please call 1-800-331-4331.

What is the number for 1 800 469 5214?

Please contact Toyota Credit de Puerto Rico at www.toyotafinancialpr.com or call 1-800-469-5214.

What is the number for 1 800 228 8559?

Visit your Toyota dealer for maintenance. Your dealer can submit maintenance claims on your behalf. Still have questions? Contact your local Toyota dealer or call us at 1-800-228-8559.