TCF Customer Care: How to Get Help After the Huntington Merger
Contents
Who Handles TCF Customer Care Today?
As of June 9, 2021, TCF Bank became part of Huntington Bank following the completion of Huntington Bancshares Incorporated’s acquisition of TCF Financial Corporation. With this integration, all retail and business banking customer care for former TCF accounts is now handled by Huntington. The tcfbank.com website redirects to Huntington, and most servicing, statements, and online banking now appear under the Huntington brand.
For you as a former TCF customer, this means day-to-day support—lost cards, online banking, wire transfers, fee questions, disputes, and loan servicing—runs through Huntington’s customer service channels. Your account number(s) and card(s) may have changed during conversion; if you’re unsure, reference your most recent statement or the number on the back of your card to ensure you’re contacting the correct support line.
How to Reach Support Fast
The primary contact for former TCF customers is Huntington Bank’s customer service. The general U.S. customer care number is 800-480-2265. This line can route you to specialists for debit/credit cards, online banking, loan servicing, and business banking. You can also use secure messaging within Huntington Online Banking or the Huntington Mobile app for non-urgent requests.
- General customer service (U.S.): 800-480-2265
- Website: https://www.huntington.com (former TCF link: https://www.tcfbank.com redirects here)
- Branch and ATM locator: https://www.huntington.com/branch-locator
- Customer Service hub (FAQs, forms, contact options): https://www.huntington.com/customer-service
- Corporate headquarters (for formal correspondence, not in-branch service): Huntington Center, 41 S High St, Columbus, OH 43215
- Escalation (regulatory complaint): Consumer Financial Protection Bureau (CFPB) — file at https://www.consumerfinance.gov/complaint/ or call 855-411-2372 (TTY: 855-729-2372)
If you prefer in-person help, use the branch locator to find a nearby Huntington office. Some services—such as notary, medallion signature guarantee, safe deposit access, or business cash/coin orders—may require appointments or be limited to select locations. For faster in-branch service, bring a government-issued photo ID and your debit/credit card or account details.
Prepare Before You Call or Chat
Having the right information ready speeds up verification and resolution. For sensitive issues (lost/stolen card, suspected fraud, disputes), call as soon as possible. If you’re traveling or using a new device, be prepared for extra identity verification due to security controls.
- Identity: Full name, last 4 of SSN or EIN (for business), date of birth, and government-issued ID details
- Account specifics: Account number(s), debit/credit card number (or last 4 digits), and recent transaction examples
- Issue details: Dates, times, dollar amounts, merchants, locations, and any reference/authorization numbers
- Documents: Statements, letters/emails from the bank, police report for fraud (if filed), and screenshots for online/app issues
- Tech info (digital banking issues): Device type, OS version, app version, browser and version, and exact error messages
For security, never share full card numbers or one-time passcodes via email or social media. Use the phone number printed on the back of your card or the numbers listed above. When possible, send attachments or sensitive details only through Huntington’s secure message center inside online banking.
Common Requests and Timelines
Under Regulation E (12 CFR Part 1005), if you report a lost/stolen debit card or unauthorized electronic transaction within 2 business days of discovering the loss, your liability can be limited to $50. Reporting after 2 business days but within 60 days of your statement date can increase potential liability up to $500. Waiting more than 60 days from the statement date can lead to unlimited liability for subsequent unauthorized transactions. Call 800-480-2265 immediately if you suspect fraud.
Once you report the issue, the bank typically has up to 10 business days to investigate and may provide provisional credit while the investigation continues. For new accounts, provisional credit may take up to 20 business days. Investigations can extend up to 45 days (and up to 90 days for point-of-sale or foreign transactions). Keep your case/claim number and check your secure messages for updates. If you receive provisional credit, you may be asked for documentation; failure to provide it can result in reversal.
Credit Card Billing Errors or Disputes (Reg Z)
For credit cards, the Fair Credit Billing Act (Regulation Z) provides specific rights. You generally must send a dispute notice within 60 days of the first statement that shows the error. The bank must acknowledge your letter within 30 days and resolve the dispute within two billing cycles (but not more than 90 days). Use the billing inquiries address listed on your credit card statement; this is often different from the payment address. Calling can start the process, but a written notice preserves your rights—ask support for the correct mailing address or secure upload method.
In your dispute, include your name, address, account number, the amount in question, the transaction date, merchant, and why you believe there’s an error. If you suspect identity theft, ask about placing a fraud alert and consider filing an Identity Theft Report at https://www.identitytheft.gov. Continue making minimum payments on undisputed amounts to avoid late fees or interest on the rest of the balance while the investigation is pending.
Digital Self‑Service After the Migration
If you previously banked online with TCF, you should now enroll or sign in at https://www.huntington.com. Some TCF credentials were migrated; others required new enrollment during conversion in 2021. If you cannot sign in, use the “Forgot User ID/Password” tools or contact 800-480-2265 for help verifying your identity and reestablishing access.
The Huntington Mobile app provides features such as card controls (lock/unlock), travel notices, Zelle transfers, mobile check deposit, e-statements, and secure messaging. For former TCF business clients, treasury/ACH/wire services may be accessible via Huntington Business Online or Commercial platforms—your relationship manager or business service desk can confirm entitlements and token/app requirements.
Fees, Refunds, and Pricing Transparency
Fee names, amounts, and waivers may have changed with the brand migration. The most current pricing and product terms are maintained on Huntington’s website and in your account disclosures. Huntington is known for features such as 24-Hour Grace, which may give you until the next business day’s cutoff to bring your account positive to help avoid overdraft fees—review your specific account terms for eligibility and timing.
If you incur a fee you feel was caused by a bank error or extraordinary circumstance, ask customer care about a courtesy refund. While not guaranteed, a one-time courtesy adjustment is often considered based on tenure, account history, and the situation. Always request and record a reference number for any fee decision, and consider setting up balance alerts or low-balance notifications to reduce the chance of future fees.
Escalation and Formal Complaints
If your issue remains unresolved after working with customer care and, if applicable, a supervisor or branch manager, request a formal complaint or case review. Provide a concise timeline, documentation, and the resolution you seek (e.g., fee reversal, account correction, or written explanation).
If you still cannot reach a satisfactory outcome, you may file a complaint with the CFPB at https://www.consumerfinance.gov/complaint/ or by calling 855-411-2372 (TTY: 855-729-2372). Keep copies of all correspondence, statements showing disputed items, and the bank’s responses. This documentation is essential for timely and fair review.
Does Citizens bank have 24 hour customer service?
To learn more or to speak to us about our banking products and services, please call 1-800-922-9999. Our Representatives are available 24 hours a day, 7 days a week.
What number is 1 800 480 2265?
General customer service
Call us at (800) 480-2265; daily 7:00 a.m. to 8:00 p.m. ET. We’re looking forward to hearing from you! To contact us from outside the U.S. call +1 (616) 355-8828; daily 7:00 a.m. to 8:00 p.m. ET.
Whose number is 877 477 6855?
877-477-6855 belongs to Huntington National Bank. They are a legitimate debt collection agency that works on behalf of creditors to recover outstanding debts.
What is TCF called now?
TCF Bank is Now Huntington Bank
Branch locations, ATMs and online services managed by TCF are now part of the Huntington family.
