Tally customer care number: how to reach official support quickly and safely

Tally Solutions is the company behind TallyPrime (and earlier Tally.ERP 9), widely used by SMEs across India and abroad for accounting, inventory, GST, e‑invoicing, and compliance. When you need help with licensing, data issues, or product questions, contacting the official Tally customer care team or an authorized Tally Partner ensures accurate, secure, and compliant assistance.

Because customer care phone numbers can vary by country and region—and because fake “support” numbers are common—always obtain the number directly from Tally’s official sources. This guide explains where to find the official Tally customer care number, what to prepare before you call, support scope and costs, and how to avoid scams.

Where to get the official Tally customer care number

The safest way to get the current number is through Tally’s official website and in‑product Support Centre. Numbers can change, and Tally lists different contact details by region. Use the following authoritative sources only:

1) Tally Solutions website: visit https://www.tallysolutions.com and open the “Contact us” or “Support” page for your country. Tally publishes the current customer care phone numbers, working hours, and language options there. 2) Tally documentation portal: visit https://help.tallysolutions.com for product help and links to support. 3) In‑product Support Centre: open TallyPrime and go to the Help/Support Centre screen, which routes your query to Tally or your registered Tally Partner based on your license and TSS status.

If you purchased through an authorized Tally Partner, your invoice will include their direct phone number and email. For many day‑to‑day issues (installation, migration, printing formats, GST setup), your Partner is the fastest route. For licensing, activation, and account queries, the national customer care line listed on the official site is appropriate.

Step‑by‑step: find the phone number on the official site

1) Navigate to https://www.tallysolutions.com. 2) Select your country or region if prompted (e.g., India, UAE, Kenya, Indonesia). 3) Open the “Contact us” or “Support” section. You will see one or more customer care phone numbers and timings for your region. India typically lists a toll‑free or standard Bengaluru (Karnataka) number; other countries list local or international numbers. 4) Note the hours and languages before calling.

When you dial, you may be routed via an IVR menu (for licensing, TSS renewal, product help, or partner connect). Keep your Tally serial number and Tally.NET ID ready. If the line is busy during peak periods (month‑end, return filing windows), use the callback/request‑ticket option from the Support page to avoid wait times.

Using Tally’s in‑product Support Centre

The Support Centre inside TallyPrime lets you raise a ticket that automatically carries key details (license serial, release version, and system info). This reduces back‑and‑forth and speeds up resolution. You can track the ticket status, add screenshots, and communicate securely without sharing sensitive data over unverified channels.

Ensure you are signed in with your Tally.NET ID in TallyPrime, and that your TSS (Tally Software Services) is active for priority assistance, synchronization services, e‑invoicing features, and release updates. If your TSS has lapsed, you can still get general help, but certain services and escalations may require renewal.

What to keep ready before you call customer care

A short preparation checklist can reduce handle time and prevent multiple follow‑ups. Having the right identifiers and environment details at hand allows support to diagnose quickly and, when needed, engage your authorized Partner or a specialist team.

• Your Tally serial number and license type (Silver single‑user or Gold multi‑user), plus Tally.NET ID (email/phone linked to your license).
• TSS status and expiry date (visible in TallyPrime). If you plan a renewal, note your GSTIN and billing details.
• Exact product release/build (e.g., TallyPrime Release x.y), Windows version/edition, and whether you use a server/VM.
• Company data path and backup status (date/time of last verified backup). Keep a compressed backup ready if data review is needed.
• Clear problem description: last successful action, exact error text/code, steps tried, and whether the issue is on all systems or one PC.
• For compliance issues: GSTIN, e‑invoice/e‑way bill portal status, date range, and sample voucher numbers.

Support scope, hours, languages, and response times

Customer care helps with licensing and activation, installation, updates, basic configuration, connectivity/ODBC queries, and product behavior. Complex implementations, customizations, print format tailoring, and on‑site training are generally delivered by authorized Tally Partners under a separate scope or AMC.

Hours and languages vary by region and are published on the official Contact page. Response times depend on channel and load; tickets raised via the Support Centre with complete diagnostics often receive faster triage than phone calls alone. For urgent production‑down incidents, call the published number and also open a ticket to attach logs/screenshots.

If your business operates outside normal hours, ask support about escalation paths and Partner coverage windows. For multi‑location environments, designate a single point of contact to avoid duplicate tickets that can slow resolution.

Costs and plans tied to customer support (TSS)

TSS (Tally Software Services) is the subscription that keeps your Tally license connected to new releases, statutory updates, connected services (e‑invoicing, e‑way bill integrations where applicable), and priority support workflows. You can check TSS validity from within TallyPrime or your Tally account.

Indicative India pricing (MRP) commonly referenced in 2024–2025: TallyPrime Silver (perpetual, single‑user) around INR 21,000 + GST; TallyPrime Gold (perpetual, multi‑user) around INR 63,000 + GST. Annual TSS renewal is commonly listed around INR 3,600 + GST for Silver and INR 10,800 + GST for Gold. Always verify the current price on https://www.tallysolutions.com or with your authorized Partner, as promotions and regional taxes can change.

If you purchased through a Partner, you can renew TSS via the Partner or your Tally account. Keep the invoice and payment confirmation for support audits, especially when transferring licenses between machines or locations.

Common issues customer care can resolve

Licensing and activation: assistance with moving a license to a new machine, reactivating after OS changes, or resolving “invalid license/serial” messages. Data integrity: guidance on safe backup/restore, verifying company data, and steps when you see mismatch in trial balances, ledger out‑of‑balance, or unexpected behavior after an interrupted power event.

Updates and compliance: help with moving from Tally.ERP 9 to TallyPrime, applying the latest statutory release for GST changes, configuring e‑invoice credentials, and troubleshooting API responses during high‑load government portal windows. Printing and export: support for invoice/format alignment, PDF export issues, and Excel/ODBC connectivity with explicit version notes.

For advanced customization, multi‑site synchronization, or specialized industry templates, customer care may connect you to a certified Partner with the right domain expertise. This ensures your setup remains supportable and compliant with future releases.

Security and fraud warning: avoid fake “Tally” numbers

Scammers frequently publish look‑alike phone numbers and ads claiming to be “Tally customer care.” Contacting an unofficial number risks data loss, financial fraud, or permanent corruption of books. Always cross‑check the phone number on https://www.tallysolutions.com before you call, and prefer raising a ticket from inside TallyPrime where your license identity is validated.

• Red flags: demands for prepaid “urgent fees,” requests for OTPs unrelated to Tally login, unknown UPI/QR payment instructions, pushy remote‑access links from non‑Tally domains, or promises to “unlock all features for life.”
• Good practice: verify the agent’s name, ticket ID, and email domain; share screens only through official tools; keep fresh backups; and never email databases to unverified addresses. If in doubt, hang up and redial the number shown on Tally’s official Contact page.

Background: who runs Tally support

Tally Solutions Pvt. Ltd. is headquartered in Bengaluru, Karnataka, India. The company’s roots go back to 1986 (founded as Peutronics by the Goenka family) and it adopted the Tally Solutions name in the late 1990s. TallyPrime, the modern successor to Tally.ERP 9, was launched in 2020 and continues to receive feature releases and statutory updates.

The support ecosystem combines in‑house customer care and a large network of authorized Partners who provide on‑site implementation, training, and domain‑specific services. For most businesses, the quickest path is to check the official Contact page for the correct customer care number, then use the in‑product Support Centre to log issues with complete diagnostics. This combination gives speed, accuracy, and traceability.