Synovus Customer Care: A Complete, Practical Guide

Overview and Quick Facts

Synovus Bank (Synovus Financial Corp., NYSE: SNV) is a regional bank serving the Southeast with a concentration in Georgia, Alabama, South Carolina, Florida, and Tennessee. The company is headquartered at 1111 Bay Avenue, Columbus, GA 31901. Synovus Bank is a Member FDIC and an Equal Housing Lender. Customer care covers personal, small business, and commercial banking clients across branches, phone, and digital channels.

As a midsize U.S. bank, Synovus operates hundreds of branches and ATMs across its five-state footprint and supports nationwide digital banking via synovus.com and the Synovus Mobile Banking app (iOS and Android). This guide focuses on the most efficient ways to reach support, what to expect when you do, how to accelerate resolutions, and the timeframes that typically apply to common requests and disputes.

How to Reach Synovus Customer Care

The primary, toll-free phone number for Synovus customer support is 1-888-SYNOVUS (1-888-796-6887). This line routes you to personal and small-business banking support, card services (including lost or stolen cards), online and mobile banking assistance, and general account questions. If you’re calling from outside the U.S., you can dial +1-888-796-6887 (international rates may apply). For branch-specific questions, use the online locator at https://www.synovus.com/locations to find local phone numbers and lobby/drive-thru hours.

Support hours can change, and holiday schedules may apply. Typical live-agent coverage includes extended weekday hours with limited Saturday availability, while card loss and fraud hotlines are generally available 24/7. For the most current hours by topic, see https://www.synovus.com/contact-us. You can also bank securely online at https://www.synovus.com or through the Synovus Mobile Banking app and use secure messaging for non-urgent requests.

• General Customer Care (personal and business): 1-888-SYNOVUS (1-888-796-6887)
• Website: https://www.synovus.com/contact-us (hours, topic-specific guidance, secure messaging)
• Branch and ATM locator: https://www.synovus.com/locations
• Headquarters mailing address (not for payments or formal disputes; verify addresses on your statement): Synovus Bank, 1111 Bay Avenue, Columbus, GA 31901

What to Expect When You Call

Have your account number, the last four digits of your Social Security number or Tax ID, and your photo ID information ready. For digital or card questions, be prepared to verify recent transactions or one-time passcodes delivered to your phone or email. If you’re an authorized signer on a business account, you may be asked to verify your authority and your company’s EIN.

For lost or stolen cards, report immediately via 1-888-796-6887. The agent can block your card in real time, review recent activity for fraud, and start a replacement order. If your online banking is locked or you suspect account takeover, request a password reset, device deregistration, and a fraud review, and ask about placing additional safeguards (card controls, account alerts, or temporary holds) as needed.

Digital and Mobile Support

Online banking via synovus.com supports real-time balances, transaction histories, external transfers, bill pay, Zelle payments, card controls (lock/unlock), and secure messaging. If you are not enrolled, select “Enroll” from the login page and have your account number and identifying information ready. For businesses, online banking includes user entitlements, ACH and wire initiation (subject to approval), and dual control features to reduce fraud risk.

The Synovus Mobile Banking app (iOS and Android) supports mobile check deposit, biometric login, account alerts, and card management. For mobile deposit, endorse checks with your signature and “For mobile deposit only at Synovus,” verify deposit limits in the app, and keep the paper check for at least 14 days. If a mobile deposit is rejected, the app will display a status; you can also message support with the deposit date, amount, and check image details for review.

Faster Resolutions: Steps, Timeframes, and Documentation

Knowing what information support teams need—and the regulatory timelines that apply—can dramatically speed resolution. Keep clear screenshots, receipts, merchant communications, dates, amounts, and any case/reference numbers. If you open a case, request SMS or email updates and note your case ID.

The following checkpoints reflect common, time-tested banking practices and consumer protections. Always confirm the specifics for your account type and current Synovus policies when you call or message support.

• Card lost/stolen or unauthorized debit card transactions: Call immediately. Under Regulation E, banks generally provide provisional credit within 10 business days after you complete an error claim; investigations can take up to 45 days (90 days for new accounts or foreign/point-of-sale transactions). File within 60 days of the statement date that shows the error.
• ACH disputes (unauthorized electronic withdrawals): Report promptly. Regulation E timelines are similar to debit card claims (10 business days provisional credit; up to 45/90 days for investigation). If this is an ACH debit from a business account, timing and protections differ—ask about the appropriate ACH return codes and commercial claim windows.
• Credit card disputes (merchant issues, fraud): Initiate a dispute as soon as possible. Card network rules typically allow up to 120 days from the transaction or service date; your billing rights notice on the statement provides details. Keep copies of emails, cancellation confirmations, or return shipping receipts.
• Wire transfers: Domestic wires are usually final. If you suspect fraud, call immediately to request a recall or hold; success depends on whether the funds are still at the receiving bank. Have the wire date, amount, recipient name, and reference number ready.
• Zelle and person-to-person payments: If you authorized the payment, reversals are unlikely. For suspected scams, call quickly; document the conversation, provide the recipient ID and transaction ID, and ask about a formal claim and education on preventing future losses.
• Check issues (stop payments, duplicates): Request a stop payment with the check number, amount, and payee. Stops generally take effect the same business day if placed before the bank’s processing cutoff. For mobile deposit duplicates, provide both banks’ confirmations and images.
• Replacement cards and PIN resets: Standard replacement typically arrives in 3–7 mailing days; expedited delivery may be available for a fee. You can usually select or change your PIN by phone after identity verification.

Branch and ATM Support

Use the locator at https://www.synovus.com/locations to find the nearest branch or ATM, see lobby and drive-thru hours, and confirm services such as safe deposit boxes, cashier’s checks, notary, coin services, or medallion signature guarantees (availability varies). For complex requests—such as business account setup, power-of-attorney reviews, or large cash withdrawals—call ahead to schedule an appointment and confirm documentation requirements.

For address verification, many customers rely on the Synovus headquarters location: 1111 Bay Avenue, Columbus, GA 31901. Do not mail payments or formal disputes to this address unless your statement or a Synovus representative specifically instructs you to do so. Instead, follow the remit-to or dispute address on your statement or in your online account profile.

Accessibility, Language, and Special Circumstances

Synovus supports relay calls and will work with you to complete identity verification if you have accessibility needs. If you use a trusted caregiver or hold a power of attorney, bring the original or certified copies to a branch or be prepared to upload or mail copies as directed by customer care for review. For business accounts, authorized signers should ensure user entitlements are current and that dual control is enabled for ACH and wires.

If you’re traveling or relocating, set travel notices for cards, verify your mobile number and email for one-time passcodes, and enable account alerts for transactions over your chosen thresholds. For address or phone updates, change them in online banking or call customer care; for security, the bank may place a short hold on certain changes until they are verified.

Escalation and Regulatory Contacts

If an issue remains unresolved, politely ask the agent for a supervisor review and a case number. Summarize the concern, provide supporting documents, and request an estimated resolution date. Keep a dated log of all contacts, including names, times, and instructions provided. If documentation is requested, submit it through secure messaging or as otherwise directed, and confirm receipt.

For further escalation, you can file a complaint with the Consumer Financial Protection Bureau at https://www.consumerfinance.gov/complaint. You may also contact the FDIC Consumer Assistance line at 1-877-ASK-FDIC (1-877-275-3342) or visit https://www.fdic.gov/resources/consumers/assistance/file-complaint. State-level assistance is available through the Georgia Department of Banking and Finance at https://dbf.georgia.gov (main line: 770-986-1633). Keep copies of everything you submit and reference your Synovus case number in any regulatory filings.

Bottom Line

Start with 1-888-SYNOVUS (1-888-796-6887) or secure messaging in online banking, have your documents ready, and know the relevant timeframes (especially the 60-day window after your statement for electronic error claims). Use the branch locator for in-person needs, and escalate with a clear paper trail if needed. These steps will help you resolve issues with Synovus customer care as efficiently and securely as possible.