Swiggy Customer Care Number: The Definitive 2025 Guide to Reaching Support

Is there a single Swiggy customer care number?

As of 2025, Swiggy does not operate a single, publicly advertised 24×7 customer care phone number for consumers. The company’s official policy is to route all customer issues through in-app support (chat and call-back) or the web Help Center. This ensures your order, payment, location, and account details are auto-attached to the ticket, which speeds up diagnosis and resolution while reducing fraud.

Swiggy was founded in 2014 (Bundl Technologies Pvt. Ltd.) and now serves hundreds of cities across India. At this scale, open phone lines have historically led to spoofing and misrouting. Instead, Swiggy offers contextual “call back” buttons inside the Help section for many issues related to ongoing or recent orders. If you see phone numbers posted on third-party sites or map listings claiming to be “Swiggy customer care,” treat them as unverified and risky unless they are surfaced within the official app or on swiggy.com.

The fastest ways to contact Swiggy support

Your quickest path to a human is inside the Swiggy app under Help, where the system ties your chat or call request to a specific order. For active orders, support prioritizes time-sensitive issues such as rider location, restaurant delays, wrong items, or cancellations. For past orders, you can raise quality or refund concerns with photo attachments and payment references.

Web support is available via help.swiggy.com for users who are logged in on desktop or mobile browser. Social media support exists via the official X (Twitter) handle @SwiggyCares, but you should never share card or OTP details publicly; use DMs and be cautious of impersonators. For restaurant or delivery partners, access the partner portal (partner.swiggy.com) or the support section inside the partner/delivery app; consumer support lines generally cannot assist with partner queries.

• In-app: Open Swiggy app > Account > Help (or tap Help on the ongoing order card) > choose your order > select an issue > start chat. If available, tap Request a call to receive an automated call-back.
• Web Help Center: Visit help.swiggy.com while logged in. Select the relevant product (Food Delivery, Instamart, Dineout, Genie) > pick your order > choose the issue type > submit details and attachments.
• Social support: Contact @SwiggyCares on X (twitter.com/SwiggyCares). Share only your order ID and contact email/number via DM. Do not post payment numbers, card digits, or OTPs publicly.

What to prepare before you contact support

Have your order ID ready; it appears on your order summary and receipts. If your query involves payments, note the payment method and reference: UPI transaction ID, wallet transaction ID, or the last four digits of the card and the authorization timestamp. Screenshots of errors, missing/incorrect items, or in-app messages significantly improve resolution time.

Note the time windows precisely (for example, “rider marked delivered at 20:42, bag received at 20:50, item missing noticed at 20:55”). For location disputes, mention whether the drop was handed over at gate, lobby, or doorstep and whether instructions were followed. If you had a call with the rider or restaurant via the in-app masked number, mention the approximate call time to aid verification.

Refunds, replacements, and typical timelines

For quality issues or missing items confirmed by support, outcomes are typically either a replacement (when practical and timely) or a refund to the original payment method. If a prepaid order is cancelled by the restaurant or by Swiggy due to unavailability, you generally receive an automatic refund. Cash-on-delivery orders are adjusted on the spot; partial issues with COD orders are usually remedied with a partial refund to a wallet or bank account after verification.

Refund processing time depends on your payment rail. As a practical rule, UPI and wallet refunds commonly reflect within 24–72 hours, while card and net-banking refunds can take 2–7 business days depending on your bank. If you are enrolled in Swiggy’s wallet solution (such as Swiggy Money), instant or near-instant credits may be used for faster goodwill adjustments; you can later transfer out per the wallet’s policy. Always review the transaction ledger in the app under Account > Payments to track refund postings.

Avoiding fake “Swiggy customer care” numbers

Because Swiggy does not publish a universal inbound phone number for consumers, scammers often post fake helplines on search engines and map listings. A common pattern is a “support agent” asking for remote access, card details, or OTPs under the guise of issuing a refund. No genuine Swiggy representative will ever ask for your OTP for refunds or request remote access to your device.

Legitimate calls you receive from Swiggy are typically initiated by an in-app “request a call” you tapped, or they are masked numbers used to connect you with your delivery partner or restaurant for a specific order. If you did not request a call and someone claims to be from Swiggy asking for payments or OTPs, hang up and use the in-app Help to verify.

• Check the source: Only trust contact flows started in the Swiggy app or on help.swiggy.com. Avoid calling numbers found on third-party sites.
• Never share sensitive data: Do not disclose card PINs, full card numbers, CVV, or OTPs. Refunds do not require OTPs.
• Verify the order: Ask the agent to confirm the exact order ID and issue you raised. If they cannot, end the call and re-initiate contact via the app.
• Look for domain integrity: Official links end with swiggy.com. Ignore lookalike domains or shortened links from unknown sources.

Formal escalations and grievances

If an issue remains unresolved after you have engaged in-app support and allowed a reasonable processing window (typically 48–72 hours for payment investigations), you can escalate. Swiggy publishes a Grievance/Grievance Officer contact and process on its website; check the latest details under swiggy.com/terms-and-conditions or the Privacy/Grievance links in the app footer. Use the official form or email listed there and include your order ID, contact number, a concise issue summary, and any prior ticket numbers.

For consumer protection in India, you may also approach the National Consumer Helpline after attempting resolution with the platform. As of 2025, NCH can be reached on the short code 1915 and via consumerhelpline.gov.in or nationalconsumerhelpline.gov.in. When filing, attach screenshots, timestamps, and written communication history to improve case handling.

Quick reference: official links, hours, and expectations

Support hours for order-related chat in the Swiggy app are effectively 24×7, with fastest responses during peak meal windows. Call-back options appear contextually for many issues, particularly for ongoing orders. Delivery partner and restaurant partners should use their respective in-app support or partner.swiggy.com rather than consumer channels.

Official resources: swiggy.com for ordering, help.swiggy.com for logged-in Help Center access, and @SwiggyCares on X for social assistance. For policies, refunds, and grievance contacts, refer to swiggy.com/terms-and-conditions and swiggy.com/privacy-policy. If you need emergency public services (for example, safety or health emergencies), use India’s emergency number 112; then follow up with the in-app Help as needed for order-specific assistance.

Bottom line: there is no universal “Swiggy customer care number” to dial from the open web. Use the app’s Help, request a call when available, or use help.swiggy.com. This approach protects your data, ties your ticket to the right order, and significantly improves resolution speed.