Sterling Bank Customer Care Number in the USA: How to Reach the Right Support Line

Searching for a “Sterling Bank customer care number” in the United States can be confusing because several different banks use (or used) the Sterling name. In the U.S., there is no single, universal “Sterling Bank” phone number. Your correct customer service number depends on which institution holds your account and whether that brand has merged or rebranded.

This guide explains how to quickly identify the right bank, find the verified phone number through official sources, and get connected to the correct team (retail banking, cards, business banking, or mortgage). It also covers fraud-avoidance tips and what to expect when calling from within the U.S.

First, identify which “Sterling Bank” you mean in the U.S.

Several U.S. institutions have used the Sterling name. Most notably, Sterling National Bank (New York) merged with Webster Financial Corporation in February 2022; customer service for former Sterling National Bank clients is now handled by Webster Bank. If your debit or credit card, statement, or mobile app shows Sterling National Bank or “SNB,” your current support path likely routes through Webster Bank after the 2022 merger.

Another U.S. institution is Sterling Bank & Trust, F.S.B., a federal savings bank that operates in select markets. If your card or statement shows “Sterling Bank & Trust, FSB,” you should contact that institution directly. There was also Sterling Savings Bank (often branded as “Sterling Bank”) in the Pacific Northwest; that organization was acquired years ago and integrated under another brand. Because names changed over time, it’s important to rely on the exact legal name on your card or recent statement.

How to find the official customer care phone number (verified methods)

The fastest, safest way to obtain the correct number is to use an official, regulator-backed source or the bank’s own secure channels. Avoid unverified directories and online ads that may list spoofed or outdated phone numbers.

If you’re unsure which Sterling-branded institution you use, start with the information you already have—your debit/credit card, last statement, online banking profile, or mobile app. Those typically display the correct “Contact Us” details. Then double-check with a regulator tool to ensure the number matches the institution on record.

• Check the bank’s official website: Use the exact bank name printed on your card or statement. Navigate to “Contact Us” or “Support.” If you’re a former Sterling National Bank client, search for Webster Bank’s contact page via “Webster Bank contact.”
• Use the FDIC’s BankFind Suite: Visit banks.data.fdic.gov/bankfind-suite/bankfind. Enter the institution’s legal name (“Sterling Bank & Trust, FSB” or “Webster Bank”). BankFind shows the official website and main phone lines.
• Look on your card or statement: The back of your debit/credit card and the first page of your monthly statement typically list the official customer service and 24/7 lost/stolen card numbers.
• Mobile banking app: Most apps include a Support/Help section with a one-tap call link or secure message. This is more reliable than search-engine results or third-party sites.
• Branch locators: If you visit the bank’s official site and use “Locations,” each branch listing typically includes a verified phone number and hours, which can transfer you to the main call center.

What to expect when calling from the USA

Most U.S. bank customer care lines operate during extended business hours on weekdays (for example, 8:00 a.m.–8:00 p.m. local time), with reduced hours on Saturdays. Many banks offer 24/7 lines specifically for lost or stolen cards, suspected fraud, and online banking lockouts. Toll-free numbers in the U.S. usually begin with 800, 888, 877, 866, 855, 844, or 833 and are free to call from U.S. lines; standard airtime/roaming may apply if you’re outside the U.S.

Be prepared to pass an identity verification sequence. Common prompts include the last 4 digits of your SSN or ITIN, ZIP code, the last 4–6 digits of your card number, recent transaction amounts, or a phone/SMS one-time passcode (OTP). If you use a relay service for accessibility, you can dial 711 within the U.S. to reach Telecommunications Relay Service and request connection to the bank’s toll-free line.

Fastest routes to the right team (retail, business, mortgage, or cards)

Before dialing, decide why you’re calling. Call center menus are typically structured by need, and choosing the correct option at the start saves time. Lost/stolen card and fraud options almost always route to agents with 24/7 coverage, while general service and lending teams may follow business-day schedules. If you are a former Sterling National Bank client now served by Webster, mortgage servicing, commercial banking, and treasury management have dedicated queues.

For card-related emergencies (lost, stolen, fraud, declined transactions), select the card-specific or “report a problem with my card” option in the IVR. For online banking lockouts or password resets, choose “digital banking” or “online/mobile banking.” For wires and ACH, choose “payments” or “transfers.” Keep a recent transaction in mind (date and amount) in case the agent uses it for verification.

Fraud avoidance: verify the number before you share information

Scammers often create websites and search ads that mimic bank support pages. Never rely on a number from an unsolicited email, text, or social post. Instead, navigate to the bank’s site directly by typing its URL, use the FDIC BankFind tool (banks.data.fdic.gov/bankfind-suite/bankfind), or call the number printed on the back of your card or on your paper/e-statement. If someone calls you claiming to be from the bank, hang up and call back using a verified number.

Legitimate bank agents will not ask for your full online banking password, full debit card PIN, or a one-time passcode that was sent to your device to “verify” you. If a caller requests those, terminate the call and dial a verified number. When in doubt, use secure messaging inside your online or mobile banking; it keeps a record and routes to the correct team.

If you bank with Sterling Bank (Nigeria) but are calling from the USA

Many searches for “Sterling Bank customer care number USA” come from customers of Sterling Bank Plc (Nigeria) who are physically in the U.S. Sterling Bank Plc does not operate U.S. retail branches; you will generally contact them via their official channels (website and in-app support) from abroad. Use the OneBank app’s in-app chat or the Contact/Support page on the official domain to avoid spoofed numbers.

When calling internationally to Nigeria from the U.S., you will dial +234 followed by the city/mobile code and number. International call charges from the U.S. can vary significantly by carrier and plan; consider using the bank’s in-app chat, secure email (if offered), or a verified WhatsApp/virtual line listed on the bank’s official site to minimize cost. Always confirm hours of operation in West Africa Time (WAT, UTC+1) when scheduling a call from U.S. time zones.

Quick checklist before you dial

Gather your verification details to speed up the call. Having them ready typically reduces handling time by several minutes and helps you avoid multiple transfers.

• Your exact bank name as printed on your card or statement (e.g., “Sterling Bank & Trust, FSB” or legacy “Sterling National Bank” now supported by Webster).
• One form of ID verification: last 4 of SSN/ITIN, ZIP code, or a recent transaction amount/date.
• Your debit/credit card (last 4 digits), account number (if handy), and access to your phone for OTPs.
• A short description of your issue (e.g., “card declined at 09/26/2025 14:10 ET, $62.47 at merchant X”).

Bottom line: there isn’t a single “Sterling Bank USA” customer care number. Identify the correct institution name on your materials, then use the bank’s official website, the FDIC BankFind Suite (banks.data.fdic.gov/bankfind-suite/bankfind), the number on your card, or your mobile app to obtain the verified phone line. This approach ensures you reach the right team quickly and safely.

Does Starling bank have a customer service number?

If you’re a Starling customer, the fastest way to contact us is via the app. You can also call us on 020 7930 4450, or send an email to [email protected]. Either way, we’re here 24/7.

How can I check my sterling account balance?

To check your account balance, please dial *822*6# on your registered mobile number. The service cost N10 Also, ensure you have airtime before dialing the code.

What is the mobile banking number for Sterling Bank?

It allows Sterling Bank customers have access to basic financial services by simply dialing *822#. Self-service registration. Does not require mobile data or internet.

What bank took over Sterling Bank?

EverBank Financial Corp.
(the “Bank” or “Sterling”) has entered into an agreement with EverBank Financial Corp. whereby EverBank will purchase all of the stock of the Bank. Following the sale, all of Sterling’s California and New York branches will become EverBank branch offices.