STC Customer Care Number: Complete, Practical Guide

Saudi Telecom Company (stc) provides several customer care lines, but the primary number for consumers inside the Kingdom of Saudi Arabia is 900. This line is designed for mobile (Sawa/postpaid), fiber/DSL, and fixed-line support, as well as billing, plan changes, SIM services, and technical faults.

If you are not calling from an stc line, there are alternative numbers and digital channels that route directly into the same support organization. Knowing which number to use, what it costs, and what information to have ready will save time and help you resolve issues on the first contact.

Official stc Customer Care Numbers and Digital Channels

The following are the official, widely used stc support contacts for Saudi Arabia, including formats for calls within KSA and from abroad. The primary hotline (900) is generally the fastest path for existing stc customers calling from an stc SIM or stc landline.

For customers who prefer not to call, stc operates responsive digital channels that can handle many account and technical tasks. These channels often authenticate you with a one-time password (OTP) sent to your registered mobile number.

• Consumer care (from an stc line in KSA): 900 (toll‑free for stc users)
• Consumer care (from other operators in KSA): 011 455 5555 (standard national call charges apply)
• Consumer care (from outside KSA): +966 11 455 5555 (international calling rates apply)
• Business/enterprise care (within KSA): 909 (for corporate accounts and services)
• Official website: https://www.stc.com.sa (support, help articles, coverage, offers)
• mySTC app: iOS App Store and Google Play (account management, bills, add‑ons, eSIM)
• Twitter/X support: @stc_care (public inquiries and DMs; do not share full IDs in public)

Hours of Operation, Languages, and Call Costs

Phone support at 900 operates 24 hours a day, 7 days a week for core services such as mobile, fiber/DSL, and billing. Live-agent availability can vary slightly during peak national holidays and major events, but the IVR and basic fault reporting remain available around the clock. Digital channels (mySTC app and @stc_care) are also monitored daily.

Calls to 900 from an stc number are typically free. Calls to 011 455 5555 from other Saudi operators are billed at your provider’s standard national rate. When dialing +966 11 455 5555 from abroad, your home operator’s international rates apply. SMS sent by stc to confirm transactions and ticket numbers are free to receive; standard SMS rates may apply if you initiate outbound SMS to service short codes from non‑stc networks.

Calling From Other Operators or From Abroad

If you are on a non‑stc line inside Saudi Arabia, dial 011 455 5555. If you are roaming or outside KSA, dial +966 11 455 5555. Replace any leading “0” in Saudi numbers with “+966” when dialing internationally. Saudi Arabia observes Arabia Standard Time (UTC+3) all year; calling during off‑peak local hours (for example, mid‑mornings on weekdays) can reduce wait times.

If you are calling about an stc SIM while abroad, keep that SIM inserted in a phone with roaming enabled if possible, so you can receive OTPs for verification. If roaming is unavailable, the agent can usually verify you via ID details, but having the SIM ICCID (the 19–20 digit number printed on the SIM card) is very helpful.

Support for Business and Government Accounts

For enterprise and government customers, dial 909 within KSA. This line handles corporate mobility, dedicated internet, IP/MPLS, SIP trunking, and managed services. Be ready to provide your enterprise account number, CR (Commercial Registration) details, and site identifiers or circuit IDs for technical issues.

Enterprise SLAs, maintenance windows, and escalation matrices often differ from consumer services. If your contract includes defined response and restoration times, reference the SLA in your ticket and request the case be tagged accordingly. You can also coordinate through your assigned stc account manager for complex or multi-site incidents.

What to Prepare Before You Call (Speeds Up Resolution)

Having the right identifiers at hand significantly reduces verification time and repeat contacts. Prepare the following items that match the service in question.

• Identity and account: National ID/Iqama number, full name as on file, and date of birth; for business, CR number and authorized contact info.
• Mobile services: Mobile number (MSISDN), SIM ICCID (19–20 digits on SIM card), device IMEI (dial *#06#), and recent recharge or bill details.
• Fiber/DSL/fixed line: Service number, ONT/router serial number, light status (LOS/PON), power and LOS indicators, and the installation address.
• Billing and payments: Last bill amount and due date, payment reference numbers, and any promo plan or contract name/term.
• Porting/activation: Donor operator name (if porting), last recharge or contract end date, and the porting SMS PIN if received.

Typical Services You Can Complete via 900 or mySTC

Most everyday tasks do not require a store visit. Through 900 or the mySTC app, you can change or renew plans, add data or roaming bundles, activate or replace eSIMs, enable/disable international calling, retrieve or pay bills, and request itemized statements. The system will usually send an SMS confirmation with a reference number for each completed action.

Technical troubleshooting for fiber/DSL typically includes line tests, remote profile resets, and outage checks. Agents may ask you to power-cycle your ONT/router, confirm optical light status, or perform a wired speed test. If a field visit is needed, you will be offered the next available appointment slot and receive an SMS with the order number.

Escalations, Case Tracking, and Regulatory Complaints

Every service request or fault report should generate a case or order number by SMS. Keep this number; it allows any agent to retrieve your case history quickly. If an issue persists beyond the advised resolution window, call back with the same case number and request an escalation to a supervisor or a specialist queue.

If you believe your case is not being handled per policy or prescribed timelines, you may file a complaint with the national regulator, the Communications, Space and Technology Commission (CST, formerly CITC), after first attempting resolution with stc. Use CST’s complaint portal and provide your stc case number, dates, and supporting evidence (screenshots, bills).

Security and Privacy Best Practices

stc will never ask you for full bank card details or your one‑time password meant for payments over the phone. You may be asked to confirm partial ID information and will often receive an OTP for account verification—never share OTPs with anyone who contacted you unexpectedly. Only call the official numbers listed above or use the mySTC app.

When using social media, move to private messages before sharing any account identifiers, and never post your mobile number, ID, or SIM ICCID publicly. For store visits, carry your original National ID/Iqama or authorized corporate letter; photocopies or photos may not be sufficient for SIM replacement or ownership changes.