StanChart Customer Care Number: How to Reach the Right Support Fast

Standard Chartered operates retail and corporate banking across more than 50 markets, serving clients in over 120 economies. Because the bank is regulated locally in each market, customer care numbers are country-specific. There is no single global retail “hotline,” so the fastest way to a live agent is to use the official number for your country, found on your card, in the mobile app, or on the local Standard Chartered website.

Founded in 1969 through the merger of The Standard Bank (est. 1862) and The Chartered Bank (est. 1853), Standard Chartered employs roughly 80,000+ colleagues worldwide and runs a 24/7 service model for critical issues like lost or stolen cards and digital banking access. Less urgent requests (e.g., statements, product queries) are typically handled during local contact center hours, which vary by country.

The Fastest Ways to Contact Standard Chartered Support

If you have your card or the Standard Chartered mobile app, the in-app “Contact us” option routes you to the correct local number automatically and can pre-verify your identity. This avoids IVR delays and reduces security challenges, especially when calling from abroad. If you cannot access the app, use the official website for your country (details below) and look for “Contact us” or “Help & support.”

When you’re outside your home country, confirm whether your market lists a dedicated overseas line. If not, call the standard local number using the international dial format and choose the “banking outside the country” or “overseas” option in the IVR. For emergencies such as a lost or stolen card, you can also use the card network’s global emergency numbers (listed further below) to block the card immediately, then follow up with Standard Chartered for replacement.

Find the Official Number for Your Country (Safest Method)

The most reliable way to get the current StanChart customer care number is via the country site on sc.com. These pages are maintained by the bank’s local teams and reflect the latest hours, charges (if any), and alternative channels (chat, email, secure message). Use the country selector on the top-right of sc.com, or go directly to your market’s “Contact us” URL.

In many cases, the format is sc.com/[country code]/contact-us or sc.com/[country code]/help/contact-us. For example, Singapore (sg), Hong Kong (hk), United Arab Emirates (ae), India (in), Pakistan (pk), Kenya (ke), Nigeria (ng), Bangladesh (bd), and Ghana (gh) maintain active contact pages with phone numbers and operating hours. Always verify the domain is sc.com before dialing.

Quick Links to Official “Contact us” Pages

Use these direct links to retrieve the current, official customer care numbers and service hours for major StanChart markets. Numbers on these pages are updated by Standard Chartered and should be considered authoritative.

• Singapore: https://www.sc.com/sg/contact-us
• Hong Kong: https://www.sc.com/hk/contact-us
• United Arab Emirates: https://www.sc.com/ae/contact-us
• India: https://www.sc.com/in/contact-us
• Pakistan: https://www.sc.com/pk/contact-us
• Kenya: https://www.sc.com/ke/contact-us
• Nigeria: https://www.sc.com/ng/help/contact-us
• Bangladesh: https://www.sc.com/bd/contact-us
• Ghana: https://www.sc.com/gh/contact-us
• Global site and country selector: https://www.sc.com

If your country is not listed above, start at https://www.sc.com and choose your market. Avoid third-party directories or search ads that may show spoofed numbers—always cross-check against sc.com or the phone number printed on the back of your card.

Emergency Card Assistance (If You Can’t Reach Your Local Number)

If your card is lost or stolen and you cannot reach the StanChart country line, you can use your card network’s global emergency service to block the card immediately. Then contact Standard Chartered using your country’s official “Contact us” page for replacement and follow-up.

Visa Global Customer Assistance Services (GCAS): +1 303 967 1096 (collect, worldwide). Mastercard Global Assistance: +1 636 722 7111 (collect, worldwide). These services are available 24/7 and can help with emergency blocking and, in many cases, cash disbursement or card replacement coordination, subject to your card’s benefits and fees.

What to Have Ready Before You Call

Being prepared shortens call time and helps the agent resolve your request on the first attempt. You’ll usually pass through IVR verification and a one-time password (OTP) challenge before reaching a representative. For sensitive requests (e.g., transaction disputes), you may be asked to confirm additional details.

• Your full name as per bank records, last 4 digits of your card or account, and government ID (if asked)
• Registered mobile number (to receive OTP), date of birth, and recent transaction details for verification
• Device and app details (if it’s a digital banking issue): phone model, OS version, app version, and error messages
• For disputes: transaction date/time, merchant name/location, amount, and your reason for dispute
• Calling from abroad: your time zone, a reachable callback number, and an alternative email if needed

For many routine tasks—balance checks, statement downloads, card controls, and limit changes—the Standard Chartered mobile app or online banking is faster than waiting for an agent. Use the in-app “Message us” or secure mailbox for non-urgent matters that need documentation.

Fraud-Safe Practices When Searching for a StanChart Number

Scammers routinely clone bank helplines or run search ads with lookalike domains. Only trust numbers on sc.com (your country’s site) or printed on the back of your Standard Chartered card or statement. The bank will never ask for your full OTP, full card PIN, full online banking password, or to install remote-access apps.

Before sharing any information, verify the call is genuine: hang up and redial using the official number from sc.com or your card; check the URL certificate if you’re using webchat; and never disclose CVV, full PIN, or full passwords over the phone. If you suspect fraud, immediately block your card via the app and call your official country helpline.

Escalations, Complaints, and Headquarters Details

If an issue isn’t resolved at first contact, ask for a case reference and the expected resolution time. Each country has a formal complaint channel published on its “Contact us” or “Feedback/Complaints” page, typically with service-level timelines (for example, acknowledgment within 48–72 hours and a full response within 14–30 days, depending on local regulation).

Standard Chartered PLC headquarters: 1 Basinghall Avenue, London EC2V 5DD, United Kingdom. Note that the London HQ does not handle retail customer service for other countries—use your local market’s contact page for case updates or regulator escalation routes (e.g., financial ombudsman or central bank portals as listed on your country site).

When to Use Phone vs. App vs. Web

Call the customer care number for urgent issues like card loss, suspected fraud, security lockouts, or wire payment holds. For non-urgent servicing—statements, interest rate queries, fee clarifications—secure in-app messaging or web forms provide a written trail and are often processed within quoted SLAs without waiting on hold.

Finally, for anything sensitive or time-critical, prefer channels that verify your identity robustly (in-app or through an OTP challenge). This both protects your account and helps the bank resolve your request efficiently.