SSE customer care number: how to reach the right team quickly in 2025

“SSE” can refer to several energy brands operating in the UK and Ireland. Since 15 January 2020, SSE’s GB domestic retail energy business has been part of OVO Energy. If you were an SSE electricity or gas customer in Great Britain, OVO now provides your customer care. In the Republic of Ireland and Northern Ireland, the retail supplier is SSE Airtricity, which remains part of the wider SSE group and has its own care teams.

Because the name “SSE” spans different regions and services (domestic, business, networks, and corporate), using the right number saves time. Below you’ll find the fastest routes for emergencies and account help, plus what to have ready before you call and where to escalate if needed.

Quick numbers and links you may need now

• UK power cut (any supplier): 105 — free, 24/7. Connects you to your local network operator.
• UK gas emergency (smell gas/CO alarm): 0800 111 999 — free, 24/7 (National Gas Emergency Service).
• Former SSE customers in Great Britain (now served by OVO Energy): 0330 303 5063 — standard-rate; see current hours at https://www.ovoenergy.com/help/contact
• Republic of Ireland electricity faults (ESB Networks): 1800 372 999 (free) or 021 238 2410 — 24/7; updates at https://www.esbnetworks.ie/powercheck
• Republic of Ireland gas emergency (Gas Networks Ireland): 1800 20 50 50 — free, 24/7; https://www.gasnetworks.ie
• Northern Ireland electricity faults (NIE Networks): 03457 643 643 — standard-rate, 24/7; https://www.nienetworks.co.uk
• Northern Ireland gas emergency: 0800 002 001 — free, 24/7.
• SSE Airtricity (ROI & NI) — customer care and account help: https://www.sseairtricity.com/customer-service
• SSE business energy (GB & Ireland) — SSE Energy Solutions: https://www.sseenergysolutions.com/contact
• SSE plc (corporate information and investor relations): https://www.sse.com

Call-cost basics: 0800 and 1800 numbers are free to call. 03 and 0345 numbers are charged at your provider’s standard geographic rate and are usually included in bundled minutes from mobiles and landlines. 105 is free from mobiles and landlines.

Who handles “SSE” customer care today?

Great Britain residential energy accounts that used to be billed by SSE are now handled by OVO Energy. The transfer completed on 15 January 2020, and by 2021 the SSE retail brand had been phased out for GB households. If your bill or app says OVO Energy, use OVO’s contact routes for payments, meter issues, smart meter bookings, or moving home. OVO’s help centre also supports customers still carrying SSE-branded legacy account numbers.

In the Republic of Ireland and Northern Ireland, SSE Airtricity remains the active retail supplier under the SSE group. If your bill says SSE Airtricity, you should use SSE Airtricity’s customer service pages for electricity and gas queries, price plans, support for vulnerable customers, and complaints. Business customers (in GB and Ireland) are typically served by SSE Energy Solutions, which has separate contact routes and service-level agreements.

What to have ready before you call

Have your account details at hand. In Great Britain, your electricity supply is identified by an MPAN (often shown as a 21-digit “S” number on your bill), and your gas supply by an MPRN (typically 6–10 digits). For Ireland, electricity uses an MPRN (11 digits) and gas uses a GPRN (usually 7 digits). You’ll find these on your bill, online account, or sometimes on the meter housing. The service team can locate your account faster with these references plus your full address and postcode/Eircode.

For meter or top-up issues, note your meter serial number (printed on the front of the meter), recent top-up receipts or voucher codes, and the exact error messages shown on the meter or in the app. If you’re reporting a fault (e.g., no supply, sparking, or damaged equipment), it’s helpful to take clear photos and confirm safe access times for an engineer. For Direct Debit queries, have your latest bill amount, bank details (IBAN/BIC in ROI), and recent payment dates ready.

Emergencies vs. supplier issues: who to call

Call 105 for power cuts in Great Britain or Northern Ireland. This routes you to your local electricity network operator (Distribution Network Operator/Distribution System Operator), who can confirm the status of faults and estimated restoration times. Your energy supplier (OVO, SSE Airtricity, etc.) cannot fix a network outage but can help with billing and metering once supply is restored.

For gas safety in the UK, call 0800 111 999 immediately if you smell gas, suspect carbon monoxide, or hear a hissing leak. In the Republic of Ireland, call 1800 20 50 50 (Gas Networks Ireland). Do not use electrical switches, extinguish naked flames, ventilate the property, and follow the operator’s instructions. After the network makes the area safe, your supplier can assist with appliance checks, meter replacements, or account credits where applicable.

Faster self-serve options (often quicker than calling)

Many high-volume tasks are faster online. For former SSE customers in Great Britain, the OVO Help Centre lets you submit meter readings, book smart meter installations, set up or change Direct Debits, and manage moving home: https://www.ovoenergy.com/help. There’s also power cut information at https://www.powercut105.com and outage maps on your DNO’s site.

For SSE Airtricity customers, use the online account to view bills, switch plans, and submit readings: https://www.sseairtricity.com. ESB Networks provides real-time updates for electricity faults at https://www.esbnetworks.ie/powercheck, and Gas Networks Ireland provides safety guidance and service updates at https://www.gasnetworks.ie. Using these resources first can reduce waiting times and get you a result without a call.

Postal addresses and formal complaints

If you need to write, the following addresses are commonly used for correspondence. For former SSE customers now with OVO Energy in Great Britain, the corporate address is: OVO Energy, 1 Rivergate, Temple Quay, Bristol, BS1 6ED, United Kingdom. For SSE plc (corporate, not retail billing), the longstanding registered office is: Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ, Scotland.

For ROI/NI retail customers, use the complaint and contact routes published on SSE Airtricity’s site: https://www.sseairtricity.com/customer-service. Each market has regulated timelines and escalation paths (e.g., to the CRU in the Republic of Ireland or the Consumer Council/Utility Regulator in Northern Ireland) if a complaint is not resolved. In Great Britain, unresolved complaints can be escalated to the Energy Ombudsman after eight weeks or earlier if you receive a “deadlock” letter; see OVO’s complaints page for the current process.

Call-charge and accessibility notes

03/0345 numbers are charged at standard geographic rates and are usually included in bundled minutes. 0800/1800 calls are free. 105 is free from mobiles and landlines. If you rely on additional support (priority meter moves, accessible formats, password schemes), ask to be added to your supplier’s Priority Services Register. This is free and can provide extra help during outages, advance notifications, and tailored communication options.

If you use text relay, video relay, or need a third party to manage your account, both OVO Energy and SSE Airtricity provide assisted contact options via their accessibility pages. Check the latest accessibility options and opening hours on the relevant website before calling.

How do I report a problem with SSE?

If you are experiencing a fault with your supply, we are available to help 24/7/365. Please call to report the fault on 0800 316 2194.

How do I find my SSE number?

You can find your SSE Airtricity account number by: Logging into My Account and clicking on ‘Account Details’ Checking any of your past bills – look for ‘Account Number’

Is SSE now OVO Energy?

SSE Energy Services were acquired by OVO Energy in 2020.

What is the SSE contact number?

If it’s SSE Energy Services you’re looking for (now owned by OVO Energy since January 2020), you can reach them on 0345 026 2658.