Speedway Customer Care: Getting Fast, Accurate Help

Speedway customer care covers a wide range of issues—from pump authorizations and fuel quality concerns to Speedy Rewards, car wash codes, mobile app problems, receipts, and store experience feedback. Because Speedway was acquired by 7‑Eleven, Inc. in 2021, some support workflows have been updated or consolidated. The practical guidance below focuses on what actually works now, so you can resolve issues in one contact whenever possible.

Corporate address (for written correspondence and escalations): Speedway LLC, 500 Speedway Dr., Enon, OH 45323. Official site: www.speedway.com. Always start with your store receipt and the website or app for the most current contact options; these are updated faster than printed materials.

Who Operates Speedway, and Why That Matters for Support

7‑Eleven, Inc. completed the acquisition of Speedway from Marathon Petroleum in 2021 (transaction value publicly reported at approximately $21 billion). Operationally, that means legacy Speedway systems (loyalty, receipts, pump controllers, car wash controllers) may coexist with 7‑Eleven systems in some regions. You may see both Speedy Rewards and 7Rewards branding during transitions; customer care will recognize either.

Speedway historically operated roughly 3,500–3,900 convenience stores across more than 30 states. Store-level managers handle immediate remedies (refunds for pump misfires, car wash reissues, drink/food exchanges), while centralized customer care handles loyalty adjustments, complex refunds, and investigations. Knowing whether your issue is store-level or central saves time: anything needing a receipt, pump log, or security footage usually starts locally; account-level corrections route through the app or web form.

The Most Reliable Contact Channels Today

Speedway publishes current contact options on receipts, in the app, and at www.speedway.com (look for “Contact Us” or “Customer Service”). If your situation is urgent (e.g., card charged but no fuel dispensed), visit or call the store immediately with your receipt—most resolutions are quickest within 24 hours while the pump and POS logs are still easily accessible.

• Website and app: Submit issues with attachments (receipt photo, pump number, license plate if relevant) via www.speedway.com or the Speedway app. This is best for loyalty point fixes, car wash failures, and non-urgent billing questions.
• At the store: Ask for the manager on duty. Bring the physical receipt or exact transaction details. Managers can reissue car wash codes, process immediate refunds, and annotate incident logs that customer care later uses.
• Bank on the back of your card: For credit/debit disputes, your issuing bank is the fastest path to provisional credit under Regulation E (debit) or FCBA (credit). Use the number printed on your card; this starts the clock on consumer protection timelines.

What to Have Ready Before You Call or Submit a Ticket

Customer care moves fastest when you provide specific identifiers. Two minutes spent gathering details can cut days off resolution time. Keep your receipt—Speedway receipts include the store number, timestamp to the minute, terminal ID, and authorization code that link directly to logs.

• Receipt data: store number, full address, date/time (local), pump number, authorization code, transaction total, and the last four digits of the card used. If no receipt, a bank screenshot showing date/time, amount, and merchant descriptor helps.
• Incident details: description (e.g., “Pump 6 authorization approved, no fuel dispensed”), photos if applicable (car wash bay screen showing “invalid code”), and any employees you spoke with (name/time).

Common Issues and How to Resolve Them

Pay‑at‑Pump Holds, Double Charges, and Reversals

Most pumps place a preauthorization hold to confirm funds before fueling. Typical holds range from $75 to $175 per swipe; the exact amount is set by the station and network. If you terminate before fueling or if the pump errors out post‑auth, your bank still shows the hold. For debit cards, many banks release unused holds within 0–72 hours; for credit cards, releases can take 3–7 days, sometimes up to 10 depending on your issuer.

If a real charge posted in addition to an unreleased hold, start a ticket with Speedway and your bank the same day. Provide the receipt or time/pump. Ask Speedway to confirm a “no‑fuel” or “zero‑capture” event in their pump logs; this is often enough for your bank to accelerate release. If the charge posted in error, your bank can process a dispute under FCBA (credit) or Regulation E (debit). Keep the dispute case number to share with Speedway; coordinated evidence speeds resolution.

Car Wash Codes That Don’t Work

Codes can fail due to timeouts, bay controller sync issues, or keypad misreads. Most codes are valid the same day and for a defined window (often days to weeks) depending on the site’s controller. If your code fails: note the bay number, message on the screen, and time. Ask the store to reissue immediately; managers can verify sales in the POS and reprint or generate a fresh code on the spot.

If you’ve left the site, submit a photo of the receipt and the bay error message (if captured). Customer care typically reissues a new code or refunds to the original payment method. Expect reissue within 1–2 business days once receipt data is verified.

Speedy Rewards: Missing Points and Account Merges

Points normally post within minutes; peak load or network delays can push postings to 24–72 hours. If points are missing after 72 hours, open a ticket with your receipt. For account merges (e.g., you used a temporary card or you’re consolidating after switching phones), provide both account numbers and the email/phone associated with each.

Fraud safeguards: if your account shows redemptions you don’t recognize, request an activity log and immediate lock. Customer care can roll back fraudulent redemptions once verified and reissue a new barcode/card number.

Fuel Quality Concerns and Pump Malfunctions

If your vehicle exhibits issues immediately after fueling (stalling, misfire, water contamination), do not discard the receipt. If safe, take a photo of the pump, the grade selected (87/89/93), and the pump number. Notify the store right away; they can pull tank delivery and dispenser calibration logs. Do not add other fuel until you’ve spoke with the store or customer care—mixing samples complicates testing.

For formal claims, you may be asked for a mechanic’s written diagnosis noting fuel contamination. Keep tow, repair, and rental receipts. Speedway (or its insurer) may request a retained fuel sample. Timely reporting—ideally within 24–48 hours—materially improves claim outcomes because testable samples and logs are fresher.

Refunds, Investigations, and Timelines You Can Expect

Simple in‑store corrections (wrong item, car wash reissue, canceled transaction) are usually immediate. Centralized refunds, once approved, typically credit back in 3–5 business days depending on the card network. If your bank placed a temporary hold, only the bank can remove it; Speedway’s role is to release or void the auth, which your bank then processes.

Regulatory timelines: for credit cards, you generally have up to 60 days from the statement date to dispute under the Fair Credit Billing Act (FCBA). For debit cards, Regulation E provides provisional credit in most cases within 10 business days (20 for new accounts), with investigations allowed up to 45–90 days depending on the transaction type. Ask your bank to open a formal case to start these clocks.

Escalation Path That Works

Start with the store manager (same day), then submit via the website/app with all documentation. If no resolution after 10 business days, follow up referencing the original ticket number and request escalation. For written correspondence or insurer‑handled claims, use the corporate address: Speedway LLC, 500 Speedway Dr., Enon, OH 45323.

If you believe there is a measurement or quality compliance issue and it remains unresolved, contact your state’s Weights & Measures or Consumer Protection office (find links at www.usa.gov/state-consumer). For suspected payment fraud or gift card scams, notify your bank immediately and file with the FTC at reportfraud.ftc.gov (consumer hotline: 1‑877‑382‑4357). Keep copies of all receipts, photos, and correspondence.

Pro Tips to Speed Up Resolutions

Always ask for the store number and manager’s name during your first conversation; include both in your follow‑up. When you submit photos, include the entire receipt (top to bottom) so the store ID, timestamp, and authorization code are visible. If you used mobile pay or the app, export the transaction details screen and attach it.

TTY/TDD users can reach any published toll‑free customer care line via 711 (Telecommunications Relay Service). If you need a language other than English, request it up front; many call centers can conference a translator in under 2 minutes when asked at the start of the call.