Sodexo Customer Care: How to Reach the Right Team, What to Expect, and How to Get Faster Resolutions

Who does what today: Sodexo vs. Pluxee

Sodexo was founded in 1966 in Marseille and today operates in 50+ countries, employing over 400,000 people and serving around 100 million consumers daily across food services, facilities management, and employee experience solutions. Beginning in late 2023, Sodexo’s Benefits & Rewards Services business (meal/food cards, gift/recognition, mobility, etc.) rolled out a new global brand: Pluxee. As a result, customer care for cardholders and employers in many countries is now provided under the Pluxee name and websites, while Sodexo retains customer care for food services and facilities management clients and end‑users.

In practical terms, “Sodexo customer care” means two families of help desks. If your question relates to canteens, catering on campus, facilities services at your site, or a contract with Sodexo, you’ll usually contact a Sodexo country team. If your question relates to employee meal/benefit cards, vouchers, or a mobile wallet, you’ll usually contact Pluxee in your country. Distinguishing this up front will save time and route you to the right specialists.

The fastest way to reach the right team

Benefits and Rewards (Pluxee): cardholders and employers

If you have a meal/benefits card, start in the Pluxee mobile app or your country’s Pluxee portal. Most countries support instant self‑service for blocking a lost card, unblocking, PIN retrieval, transaction lookups, and address changes. Replacement requests and dispute filings often start in the app and then generate a ticket with customer care if human review is needed. The quickest path is usually: App → Help/Support → Topic → Submit.

If you’re unsure of your country portal, go to pluxee.com and select your country to reach the correct site (for example, pluxee.fr in France and pluxee.in in India). Cardholders should keep their registered mobile number and email accessible for OTP or MFA. Employers typically have a separate admin console and account manager; your company’s HR/payroll contact can escalate through that channel for bulk card issues, funding errors, or invoice questions.

Food services and facilities management (Sodexo): clients and consumers

For questions about on‑site dining, catering quality, cashless payments at a Sodexo‑run outlet, cleaning, maintenance, or technical services at your location, use the local site’s “Contact Us” form or the on‑site service manager’s details posted at your facility. Provide the site name (as printed on your receipt or signage), date/time, and receipt or work order number for the fastest triage. Many campuses and hospitals operated by Sodexo also display a QR code linking to feedback forms that create a case in the local quality system.

In the United States, corporate contact is available via us.sodexo.com and the main office at 9801 Washingtonian Blvd, Gaithersburg, MD 20878, USA. The main telephone line is +1 301‑987‑4000 (routing to departments; not a 24/7 consumer helpline). For service at a specific site, local numbers posted on receipts or menu boards typically connect you directly to the on‑site Sodexo team, which is the fastest path for immediate operational issues.

Verified links, addresses, and country gateways

Use the official websites below to reach the correct, country‑specific customer care pages and channels. Bookmark the one relevant to you to avoid phishing and look‑alike domains.

• Global corporate (Sodexo Group): corporate.sodexo.com — Group information, careers, and links to country sites.
• United States (Sodexo): us.sodexo.com — Corporate site; main office: 9801 Washingtonian Blvd, Gaithersburg, MD 20878, USA; main line: +1 301‑987‑4000.
• United Kingdom & Ireland (Sodexo): uk.sodexo.com — Client and consumer contact, sector pages, and location‑specific feedback links.
• Canada (Sodexo): ca.sodexo.com — Client contact and sector information.
• France (Pluxee for benefits): pluxee.fr — Cardholder support, employer admin, app links, and FAQ.
• India (Pluxee for benefits): start at pluxee.com and choose India (Pluxee India app is available on Android and iOS; use in‑app chat and card controls for fastest help).
• Other countries: use the “Choose your country/region” selector at corporate.sodexo.com or pluxee.com to reach the correct local customer care options.

What to have ready before you contact customer care

Having precise details on hand shortens resolution times and helps agents avoid back‑and‑forth. Prepare the following before you call, chat, or submit a ticket.

• For cards/benefits (Pluxee): last 4 digits of the card, your registered mobile/email, employer/company code (if applicable), recent transaction details (date, time, amount, merchant name, location), and screenshots of errors. If reporting loss/theft, block the card in‑app first.
• For dining/facilities (Sodexo): site name and address, your role (visitor, patient, student, staff, client), receipt or work order number, date/time and location, product or meal name, photos (quality/cleanliness/maintenance), and any accessibility or safety concerns.
• Technical info for digital issues: phone model, OS version, app version/build, network type (Wi‑Fi/4G/5G), and timestamp of the error. Note any VPN or ad‑blockers that could interfere with in‑app authentication.

Common requests and expected timelines

Lost or stolen benefits card: Block immediately in the app or via the country IVR, then request a replacement card. Digital wallet tokens (where supported) can often continue to work after physical card replacement. Physical replacement and delivery typically take 3–7 business days domestically, depending on your country and courier options; rural areas may take longer.

Transaction disputes or chargebacks: File within the timeframe specified by your country’s terms (commonly 30–60 days from transaction). Provide receipts and merchant details. Provisional credits are not guaranteed; investigation windows commonly range from 5 to 30 business days depending on network and merchant response times. Refunds from merchants usually post within 5–10 business days once processed.

Dining or facilities feedback: On‑site issues (temperature, product quality, cleanliness, equipment outage) are typically acknowledged same day by the unit manager, with resolution times ranging from immediate to 48 hours for simple fixes. Longer timelines apply for vendor parts, deep cleans, or third‑party repairs; you should receive updates if you provided contact details.

Security, privacy, and compliance

Neither Sodexo nor Pluxee will ask for your full card PAN, full PIN, CVV, or one‑time passwords over phone, chat, email, or social media. If someone asks for these, stop the interaction and report the attempt via your country’s official contact channels. Use only the official apps and websites listed above; avoid links received over unsolicited messages.

Data protection follows local laws (for example, GDPR in the EU/UK and CCPA/CPRA in California). Country sites publish privacy notices and data rights request channels. When submitting tickets that include personal data, use the secure web forms or in‑app flows rather than unencrypted email.

Escalations and good practices

If a case stalls, reply to the original ticket thread and request escalation to a supervisor, citing your ticket number, dates, and the specific outcome you seek. Employers with benefit programs should loop in their account manager for systemic issues affecting multiple employees (funding delays, file errors, or tax rules in canteens), as these can be prioritized via B2B channels.

For time‑sensitive card issues (lost card with suspicious activity), act in this order: block in app; change credentials if prompted; file a dispute with exact timestamps; and follow up within the stated SLA window if you have not received an acknowledgement within 24–48 hours. Maintain copies of receipts, screenshots, and courier tracking numbers for replacement cards.

For site‑based dining or facilities concerns, ask the on‑site Sodexo manager for the service promise or escalation tree. Most sites track key metrics (first‑time fix rate, complaint closure time) and can provide a clear ETA once the issue is logged correctly with all details.

What is the phone number for Sodexo link?

Click Continue. Contact the PeopleCenter at 855 SodexoHR (855 763 3964) for questions and help.

Is Sodexo the same as Sodexo?

In 2008, Sodexho changed its name to Sodexo, dropping the h in order to make the name easier to pronounce in many languages worldwide.

How do I contact Sodexo benefits Center?

1-855-668-5040
Sodexo Benefits Center
For general questions about your benefits or the enrollment process, go to SodexoBenefitsCenter.com or call 1-855-668-5040.

How do I complain to Sodexo?

Contact the Sodexo location where you made the purchase. If you do not know the contact details for the site contact the country support team in which the site is based. This team will be able to pass you the contact details for the site manager to resolve your issue.