SmartPay Customer Care Number: How to Find the Right Line and Get Faster Help

First, confirm which “SmartPay” you use

“SmartPay” is a shared brand name used by different companies in different countries. The correct customer care number depends on which SmartPay service you actually use (for example, a mobile phone leasing program in the United States versus merchant EFTPOS services in Australia/New Zealand). Calling the wrong number wastes time and can expose you to scams, so start by identifying your specific provider and region.

Check your most recent bill, contract, app, or email from SmartPay. Look for the legal entity name and the website printed in the footer or “Contact” section. If you access SmartPay through an app, open the app’s Help/Support screen and note the publisher name and official domain listed there. This will point you to the correct customer care number and hours for your account type.

• United States (device leasing/financing): SmartPay Leasing. Official site: https://www.smartpaylease.com (see “Contact” or “Support” for phone options).
• Australia (merchant EFTPOS and payments): Smartpay. Official site: https://www.smartpay.com.au/support (numbers and business hours by state/territory).
• New Zealand (merchant EFTPOS and payments): Smartpay. Official site: https://www.smartpay.co.nz/support/contact (regional numbers and after-hours support).

How to find the official customer care number quickly

Use the provider’s official website and in-app help. On the website, scroll to the footer and click “Contact,” “Support,” or “Help.” Make sure the URL is the legitimate domain (e.g., smartpaylease.com, smartpay.com.au, smartpay.co.nz) and that your browser shows a valid HTTPS padlock. In the mobile app, go to Account > Help/Support > Contact Us. Official apps link directly to verified phone numbers and live chat, minimizing the chance of dialing a spoofed number.

You can also find the number on your contract, lease approval email, monthly statement, invoice, or device/terminal welcome kit. For toll-free patterns: US numbers often begin with 800/833/844/855/866/877/888; Australia uses 1800/1300; New Zealand commonly uses 0800. If you are outside the service country, look for an international or VoIP-friendly number in the same support page, or use web chat as it often bypasses long-distance fees.

What to have ready before you call

Having the right details on hand cuts call time and increases the odds of first-contact resolution. Most SmartPay lines will verify your identity and account before discussing specifics. Expect a brief security check and be ready to confirm data you previously provided when opening the account.

• Identity and account: Full name on the account, registered email and mobile number, billing address, and the account/lease/merchant ID shown on your statement.
• Verification: Date of birth; in some countries the last 4 digits of a national ID/SSN; or a one-time code sent to your phone/email.
• Transaction/device details: Invoice or ticket number, transaction timestamp and amount, terminal ID, device IMEI/serial, store/location, and any screenshots or error codes.
• Payment evidence: Bank statement snippet (last 4 digits only), confirmation/authorization code, and the exact date and time the payment was made.
• Technical context: App version, operating system, terminal model, network type (Wi‑Fi/4G), and steps you took before the issue occurred.

Service hours, wait times, and faster channels

Support hours vary by region and product line. As a general guide in 2025, phone support for financial/merchant services is typically open Monday–Friday during business hours (e.g., 8:00–18:00 local), with limited weekend coverage for outages or terminal issues. Many providers operate an after-hours on-call team for critical payment acceptance problems. Average weekday hold times are often 2–10 minutes; Mondays and the first business day of the month are busiest.

Consider alternatives when speed matters. In-app chat can connect you to an agent in 2–5 minutes during staffed hours, while email/web tickets are best for non-urgent documentation and usually see replies within 24–48 hours. Some regions support WhatsApp or SMS callbacks; if offered via the official site/app, these can reduce time on hold. For lost/stolen device or suspected fraud, use the fastest method listed (often phone or chat) and ask the agent to apply an immediate block or pause while they investigate.

Common issues customer care can solve

For device leasing/financing (e.g., US SmartPay Leasing), customer care handles payment posting questions, payoff quotes, due-date changes, declined/returned payments, and updating cards or bank accounts. They can also assist with plan details, contract copies, and guidance if you’re nearing the end of a lease term. If a device is defective, they’ll direct you to the correct warranty path (retailer, manufacturer, or program policy) and document your case.

For merchant EFTPOS/payments (e.g., Smartpay in AU/NZ), support can troubleshoot terminal errors, settlement delays, chargebacks, POS integrations, and connectivity issues (Ethernet/4G). They may walk you through reboots, SIM reseats, software updates, or reprinting batches. Have your terminal ID and last transaction time ready; this lets them cross-check logs and, in many cases, restore acceptance within minutes.

Security and verification: avoid spoofed numbers

Only dial numbers from the company’s official website, your signed contract, or the in-app Support screen. Avoid numbers you find in search-engine ads, social posts, or third-party directories. If someone calls you claiming to be SmartPay, hang up and call back using the number from the official site. Never share one-time passcodes, full card numbers, or remote-access codes over an unsolicited call.

Legitimate agents will confirm known details but won’t pressure you to pay via gift cards, crypto, or wire to unfamiliar accounts. If you suspect fraud, document the caller ID, time, and any request made, then alert SmartPay through an official channel. When in doubt, use the website’s chat or ticket form to request a verified callback.

Escalation paths and external help if issues persist

If your case isn’t resolved, ask for a case number and a clear next action with a date (for example, “engineering review within 1 business day”). Request supervisor escalation if you’ve had two or more failed attempts or the issue affects your ability to pay or accept payments. Keep a concise log: dates, agent names, promised callbacks, and outcomes. This record speeds internal escalation and, if needed, formal complaints.

Know your external options by region. In the United States (for leasing/financing disputes), you can submit a complaint to the CFPB at https://www.consumerfinance.gov/complaint if normal support fails. In Australia, financial service disputes can be raised with AFCA at https://www.afca.org.au after you follow the provider’s internal dispute resolution. In New Zealand, eligible disputes may go to FSCL at https://fscl.org.nz. Before escalating externally, give SmartPay a fair chance to resolve the issue—most legitimate cases are closed within 1–3 business days once a ticket reaches the right team.

Bottom line: the right number depends on your SmartPay brand

Because “SmartPay” refers to different providers, the single most reliable way to get the correct customer care number is to use the official site or in-app Support for your exact region and product. Start with the links above, verify the domain, gather your account and verification details, and choose the fastest channel for your situation.

With the proper prep and a verified contact route, you’ll typically reach an agent in minutes and resolve most billing or technical problems in one interaction. If you need help verifying the correct SmartPay website for your region, provide your country and what you use SmartPay for (leasing vs. merchant payments), and I can point you to the right contact page.

What happens if I don’t pay my SmartPay?

What Happens if My SmartPay Balance Reaches $0 & I Don’t Add Funds to My Account? If you don’t add funds to your account by the deadline, your power will automatically shut off.

Is SmartPay customer service 24/7?

You can change your primary lease-to-own payment method by logging in to your SmartPay account. If you need assistance, you can also call our customer support at 925-298-6109 which is open 7 days a week from 7 am to 7 pm PST Monday through Saturday and 7 am to 5pm PST on Sundays. What if I didn’t make this charge?

How do I get out of a SmartPay lease?

Yes. You can pay off early. To pay off early, log into your SmartPay account and navigate to the “Make a Payment” tab. Here, you will see a “Payoff Lease” button that will begin the process.

How do I contact SmartPay support?

0800 476 278
Need A Hand? Contact our 24/7 technical help desk on 0800 476 278 or complete this form. Our technical support team is dedicated to one thing – making your EFTPOS run as smooth as butter. Help is always at hand when you need it from our local experts, available 24/7, 365 days a year.