SiriusXM Customer Care Phone Number: The Fastest Ways to Reach Listener Care

Primary SiriusXM Customer Care Phone Numbers (U.S. and Canada)

The main SiriusXM Listener Care phone number for the United States is 1-866-635-2349. This line handles billing, activation, cancellations, plan changes, radio refresh requests, and account support for satellite radio and streaming. Expect an interactive voice menu that routes you by topic; have your Radio ID (also called ESN) or account number ready to speed verification.

In Canada, contact SiriusXM Canada Listener Care at 1-888-539-7474. Canadian agents handle the same services—activation, transfers, billing, and retention—for accounts billed by SiriusXM Canada. If your invoice or online account shows a .ca domain (siriusxm.ca), you’re under the Canadian entity and should call the Canadian number for the quickest resolution.

Official contact pages are kept current with any changes to hours or numbers: United States: https://www.siriusxm.com/contact-us and https://care.siriusxm.com; Canada: https://www.siriusxm.ca/contact-us. If you prefer not to call, both sites also provide secure chat, account login, and self-service tools.

How to Get Faster Help by Phone

Before you dial, locate your Radio ID/ESN. In most vehicles, tune the radio to channel 0 and wait a few seconds—an 8- or 12-character ID will display. On many aftermarket radios, the ID is in Menu > Settings > Radio ID. For streaming-only plans, your login email and the last four digits of the payment method on file are usually sufficient.

Have these on hand: your full name and billing address, the phone number and email on the account, the last four digits of the card used for payment (or details if you pay via invoice), and your vehicle’s VIN if you’re transferring a trial or moving service between cars. If you’re calling about signal or channel issues, note your location (city/state or ZIP/postal code) and any error messages (e.g., “Check Antenna,” “Subscription Updated,” or channel grayed out).

If you’re aiming for plan changes or promotions, call from the phone number on the account to pass caller ID verification faster. When prompted by the IVR, say “billing” or “cancel” to reach retention/loyalty specialists who are empowered to offer the best rates. Keep a recent invoice or email handy; it shows your current plan name and renewal date at the top.

Contact Options Besides the Phone

Live chat through https://care.siriusxm.com (U.S.) and https://www.siriusxm.ca/help (Canada) is often the quickest route for billing questions, cancellations, and radio refreshes. Chat transcripts are emailed automatically—useful for keeping a paper trail of offers, discounts, or cancellation confirmations. You can also sign in at https://www.siriusxm.com/account to update payment methods, turn auto-renew on/off, or view your plan and fees.

For a do-it-yourself activation or when channels are missing after a battery change, use the official signal refresh tool at https://www.siriusxm.com/refresh (U.S.) or https://www.siriusxm.ca/refresh (Canada). You’ll enter your Radio ID and get a refresh signal in about 2–5 minutes while your radio is powered on under open sky (not in a garage). You can also text the word “Refresh” to 77917 (U.S.) to receive a refresh link on your phone.

Social support is available at the verified X/Twitter handle @SXM_Help and on Facebook at https://www.facebook.com/siriusxm. For privacy, agents will move you to direct message and may ask for limited account details to locate your profile; they will not ask for a full credit card number over social channels.

Common Reasons to Call and Who to Ask For

Listener Care can handle a wide range of issues directly, but certain keywords get you to the right specialists faster. If the automated menu doesn’t offer your topic, say “agent.” When account security is a concern (lost phone, unauthorized charges), ask for “billing” first—these agents can lock down payment methods and place holds on renewals.

Below are the most common call drivers and how to frame them so you reach the right team quickly:

• Activation or refresh: Say “activate” or “refresh signal.” Have your Radio ID and vehicle powered on with a clear sky view.
• Move service to a new car: Say “transfer service.” Provide the old and new Radio IDs; if a trial is active, ask to merge or convert after the trial end date.
• Cancellation or downgrade: Say “cancel” or “change plan.” You’ll reach retention/loyalty, who can process cancellations and offer lower-cost plans.
• Billing disputes or credits: Say “billing.” Have dates, amounts, and the last four of the card ready; agents can apply prorated credits and remove add-ons you don’t want.
• Streaming/app issues: Say “streaming support.” Be ready with your device OS/version and app version; they can reset logins and deauthorize devices.
• Trial management (new and used vehicles): Say “trial.” Provide your VIN and dealer name if asked; typical trials run 3–12 months depending on make/model and market.

Marine, aviation, and commercial music accounts have specialized support paths linked from the contact pages. If you’re unsure which division bills you, check the domain on your invoice (.com vs .ca) and the plan name shown in your account.

Pricing, Promotions, and What to Expect When You Call

Published, month-to-month U.S. rates commonly include packages like Music & Entertainment and Platinum (streaming plus more channels), with taxes and a U.S. Music Royalty Fee (UMRF) added on the final bill. The UMRF is a percentage set by SiriusXM and disclosed at https://www.siriusxm.com/usmusicroyaltyfee; the fee varies by package and may change year to year. As an example, a plan listed at $18.99/month can total several dollars more after UMRF and local taxes.

Phone agents—especially on the retention team—often have access to limited-time or 12-month promotional rates that aren’t shown online. If you call to cancel because of price, politely ask, “Are there any loyalty offers on my account?” It’s common to see first-year promotional pricing significantly below the standard monthly rate, with auto-renew at then-current rates unless you change or cancel beforehand.

For Canadian accounts, pricing and fees are set by SiriusXM Canada and will differ from U.S. rates. The Canadian contact and help pages (https://www.siriusxm.ca/help) show current package names and any taxes/fees applicable in your province. Always confirm the renewal amount and date during the call; ask the agent to email a confirmation receipt so you have the exact plan name, term, and price in writing.

Security and Verification Tips

Only use the official numbers listed above or those shown at https://www.siriusxm.com/contact-us and https://www.siriusxm.ca/contact-us. SiriusXM will never request your full credit card number or banking PIN by email, text, or social DMs. If you need to share payment details, do so only with a live agent on the official phone line or through the secure account portal (look for https and the siriusxm.com or siriusxm.ca domain).

If you use TTY or a relay service, dial 711 to reach your state’s Telecommunications Relay Service, then ask the operator to connect you to 1-866-635-2349 (U.S.) or 1-888-539-7474 (Canada). For corporate correspondence, Sirius XM Radio Inc. is headquartered at 1221 Avenue of the Americas, New York, NY 10020, USA; do not mail payment or sensitive data to social media addresses or unverified P.O. boxes.

Keep a log of your calls: date/time, the agent’s first name or ID, and a brief summary of what was agreed (price, term, confirmation numbers). Request an email confirmation before you hang up—this simple habit resolves most disputes quickly if anything later appears differently on your invoice.