Shopsy Customer Care Number: The Correct, Safe Ways to Reach Support

Looking for a Shopsy customer care number? Here’s the key fact: Shopsy (the shopping app from Flipkart, launched in 2021) does not publish a public, inbound customer care phone number. All voice support is provided through a secure call-back that you request from inside the official Shopsy app or after signing in on the official website. This design protects customers from spoofed numbers, OTP scams, and unauthorized account access.

If you’ve found a “Shopsy helpline” or “Shopsy WhatsApp number” on the open web or social media, treat it as fraudulent. Genuine support for orders, returns, refunds, payments, and account issues is delivered via the in-app Help Center, guided workflows, live chat (for eligible issues), and call-back during displayed support hours. Save and use only the official domain: https://www.shopsy.in

Is There an Official Shopsy Customer Care Number?

No. As of August 2025, Shopsy does not operate a publicly listed phone number for inbound calls. The only legitimate way to speak with an agent is to request a call-back from within your signed-in account, where the system verifies your identity and links your case to a specific order or account issue. This approach reduces fraud risk, ensures all conversations are logged against your order ID, and speeds up resolution with accurate context.

Shopsy is operated by Flipkart Internet Private Limited, and it uses the same secure support framework Flipkart has relied on for years. You will see contact options (chat or call-back) only when they apply to your issue type, location, and time of day. If a third-party site claims a 10-digit “helpline,” do not dial it—these are common scam hooks that can lead to payment diversion or data theft.

Legit Ways to Contact Shopsy Support

From the Shopsy App (Recommended)

1) Open the Shopsy app and sign in with your registered mobile number. 2) Go to My Orders, select the relevant order, then tap Need Help or Contact Support. You’ll be guided through the exact issue (delivery delay, damaged item, wrong product, refund not received, etc.). Eligible cases will offer “Chat” or “Request a call-back”; in some situations, a self-help resolution (like rescheduling pickup) is fastest.

Expect self-serve and chat to be available 24×7 for most flows. Call-back windows typically run during the hours displayed in-app (commonly 07:00–23:00 IST), and you’ll see the earliest available slot before confirming. After you submit a request, you’ll get a ticket/reference ID inside the Help Center. Keep notifications on—missed call-backs can be rescheduled from the same screen.

Via the Official Website

Visit https://www.shopsy.in and sign in with the same account you use on the app. Navigate to your orders and select Help Center for the issue you want to resolve. Depending on the flow, you may be guided through web self-help or redirected to app-based support for chat and call-back. Always verify the domain (shopsy.in). Avoid look-alike domains and shorten links shared on social media.

If you use a desktop, scan the QR shown on the Help Center page (if offered) to continue the flow on your mobile app. This preserves security controls tied to your device, SIM, and registered number, and it reduces account-takeover risk during sensitive actions like refunds or payment disputes.

Escalations and Grievance Redressal

For unresolved issues, Shopsy follows the grievance redressal framework mandated under India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Typically, you should first attempt resolution via the in-app Help Center and wait for the promised turnaround time (TAT) shown on your ticket. If a case exceeds the TAT without a satisfactory resolution, you may escalate.

Operator: Flipkart Internet Private Limited. Registered office (for formal correspondence): Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru – 560103, Karnataka, India. Under the IT Rules, grievances are generally acknowledged within 24 hours and resolved within 15 days. When sending a postal escalation, include your full name, registered phone number, order ID(s), ticket ID(s), and a clear, dated summary of the issue.

What to Keep Ready Before You Contact Support

Having precise details on hand shortens troubleshooting time and helps agents resolve your issue in one go. Keep the following handy before you initiate chat or request a call-back:

• Order ID, product name/SKU, and seller name (as shown in your order details)
• Registered mobile number and email tied to your Shopsy account
• Delivery address and pincode; pickup address if arranging a return
• Payment method and reference: UPI transaction ID, wallet reference, last 4 digits of card, or bank NEFT/IMPS reference number
• Photos/video for quality issues (e.g., damaged, wrong, missing parts); capture unboxing photos within 24–48 hours where possible
• Any error messages, refund timelines shown in-app, and previous ticket/case IDs

Never share your OTP, full card number, CVV, or UPI PIN with anyone—not even a support agent. Legitimate agents will not ask for these. Refunds are processed only to the original payment method or your designated refund account as shown in the app; no agent will ask you to “accept a collect request” or pay a fee to receive a refund.

Common Issues Shopsy Support Can Resolve (and Typical Timeframes)

Delivery delays or reschedules: You can usually reschedule delivery or pickup from the Help Center instantly. For logistics escalations, metro pickups are typically completed within 1–3 business days and non-metro within 3–5 business days after approval. Replacement orders are dispatched once pickup is completed and pass quality checks; delivery to metros often takes 2–4 days, and 3–7 days for non-metros, depending on courier coverage.

Refunds: After the return is picked up and quality inspection is cleared (often 24–72 hours post-pickup), refunds to UPI/wallets usually reflect within 2–4 business days, to credit/debit cards in 3–7 business days, and to bank accounts via NEFT/IMPS in 3–7 business days (bank and holiday schedules can extend this). If a refund is marked “processed” in-app but not visible in your account after the stated window, raise a “refund not received” ticket and attach your bank statement redacted to the relevant date range.

Beware of Fake Helpline Numbers

Scammers often post phone numbers that look like “Shopsy customer care,” run unofficial WhatsApp chats, or send SMS with short links. Use these checks to stay safe:

• Official domains: shopsy.in and flipkart.com only. Avoid numbers found via social media comments or classifieds.
• No agent will ask for OTPs, UPI PINs, screen-share access, or to install remote-control apps.
• Refunds never require you to “pay a fee” or accept a random UPI collect request. Do not scan unknown QR codes.
• If you sent money to a fraudster, call 1930 (the National Cybercrime Helpline, India) immediately and file a complaint at https://cybercrime.gov.in within 24 hours for the best chance of freezing funds.

If you suspect your account is compromised, change your Shopsy/Flipkart password (if applicable), log out of other devices, turn on device lock/SIM lock, and contact support via the in-app Help Center to secure recent orders and addresses. Consider asking your bank to block or reissue cards used recently.

Quick Reference

Official website: https://www.shopsy.in. Official support: Use the in-app Help Center to initiate chat or a call-back; there is no public customer care number you can dial. Corporate operator address for formal correspondence: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru – 560103, Karnataka, India.

Emergency fraud assistance (India): 1930 and https://cybercrime.gov.in. Keep your order ID, payment reference, and registered mobile number ready before contacting support, and never share OTPs or UPI PINs. As of August 2025, all legitimate voice support for Shopsy is provided via call-back requested from inside your signed-in account.