Service Electric Customer Care Center — Phillipsburg

The Service Electric Customer Care Center in Phillipsburg is the in-person hub for subscribers in Warren and nearby Hunterdon counties who need hands-on help with billing, equipment, new service, or account changes. It’s staffed by representatives trained on residential internet, TV, and voice services so you can resolve issues the same day without waiting for a technician visit.

While most routine tasks can be completed online or by phone, visiting the Phillipsburg center is often the fastest way to exchange or return equipment, pick up a self-install kit, confirm identity for account changes, or settle a billing matter with documentation in hand. Customers from ZIP codes 08865 (Phillipsburg/Alpha), 08886 (Stewartsville), and surrounding areas commonly use this office.

Location, contact, and hours

Because retail locations and hours can change, confirm the current Phillipsburg Customer Care Center address and hours before you travel. Use the official site to find the latest details and any holiday closures: https://www.sectv.com (navigate to Contact or Support) or search “Service Electric Phillipsburg Customer Care Center” on the site.

Primary customer service line (Lehigh Valley and New Jersey): 610-865-9100. This number routes to account services and technical support; after-hours menus typically offer 24/7 technical help. For accessibility accommodations or interpreter services, mention your needs when you call so staff can prepare before your visit.

Typical customer care hours for cable providers in the region are weekdays during business hours with limited Saturday availability; Service Electric posts any temporary changes, weather closures, or extended-hours events on its website and social channels. If you’re traveling from out of town, calling ahead to confirm same-day equipment stock (modems, set-top boxes, remote controls) is recommended.

What you can do at the Phillipsburg center

Most account and equipment tasks can be completed in one visit, provided you bring the right documents (see the checklist below). Expect transactions that involve equipment testing, identity verification, or service moves to take a bit longer than simple payments, and plan 15–30 minutes per visit as a practical estimate.

Representatives can also review bills line-by-line, explain promotional terms and end dates, and outline any pro-rated charges when you change plans mid-cycle. If you’re moving within the Service Electric footprint, staff can coordinate a transfer with minimal downtime and provide advice on whether a self-install is feasible at the new address.

• Start, transfer, or disconnect residential service; schedule professional installation or pick up a self-install kit.
• Return, exchange, or add equipment (cable boxes, remotes, modems/ONTs, power supplies, and coax/ethernet kits).
• Make one-time payments (most centers accept card and check; some accept cash—confirm in advance).
• Update the service address for E911 on home phone/VoIP lines and review battery backup options for power outages.
• Review internet speed tiers and TV packages, discuss promotions, and confirm when promo pricing expires.
• Set or reset your account PIN/password and add or remove authorized users on the account.
• Request seasonal/temporary suspension for extended travel, with guidelines on minimum and maximum hold periods.
• Resolve billing disputes with documentation (bank statements, return receipts, order confirmations).
• Obtain accessibility support information (TTY/TDD options, large-print bills, and alternative communications).
• Get guidance on outage reporting, service credit requests, and how to escalate a ticket if needed.

How to prepare for your visit

Arrive with documentation that proves account ownership and helps staff complete your request in one trip. If you’re acting on behalf of the account holder, bring a signed authorization letter plus your own ID. For equipment exchanges, bring every component—devices, power cords, remote controls, and any wall warts—so returns can be processed cleanly with no residual “unreturned equipment” fees.

If you’re starting new service, know the exact service address and unit number, confirm whether the location has been previously served by Service Electric, and bring a mobile phone to complete multi-factor authentication as needed. If you plan to pay a balance or deposit in person, check whether the center accepts cash; many offices are card/check only.

• Government-issued photo ID (driver’s license, state ID, or passport) and your account number or recent bill.
• Your account PIN/password; if unknown, bring ID so staff can reset it securely.
• For authorized users: a signed authorization from the account holder and your photo ID.
• Equipment being returned or exchanged, including power cords, remotes, and any splitters/adapters.
• Proof of address for new service (lease, utility bill) if the service location is newly built or recently renovated.
• Payment method for any fees (installation, past-due balance, or equipment deposits) and a mobile device for verifications.

Policies, fees, and timelines you should know

Installations and service calls may carry fees; self-install options often reduce or eliminate those costs if your address is pre-wired and qualified. If you change internet speed tiers or TV packages mid-cycle, expect a pro-rated charge or credit on your next statement. Most residential plans in the region are month-to-month; if you agreed to a promotion, note the promo end date and the post-promo rate shown on your order summary or bill.

Equipment must be returned promptly after disconnecting or swapping services to avoid “unreturned equipment” charges. Bring returns to the Phillipsburg center for a receipt with serial numbers recorded. If you ship equipment back (when permitted), use a trackable method and keep the tracking number until the return appears on your account. Refunds for credit balances typically follow standard payment rails: cards are often credited within 7–10 business days after processing; paper checks can take one to two billing cycles. Ask the representative to quote current timelines.

For home phone (VoIP) service, 911 calling depends on the service address and power/internet availability. If you move or temporarily relocate service, update your E911 address at the center or by phone the same day. Consider a battery backup unit for voice service so 911 remains available during short power outages; staff can advise on supported options and expected runtimes.

Troubleshooting, service credits, and escalation in New Jersey

If you experience an outage or chronic service issue, report it via phone at 610-865-9100 or through your online account so there is a ticket number on record. Note the start and end times of the disruption and any troubleshooting steps taken. When requesting a bill credit for an outage, provide the dates/times and ticket numbers; credits are typically pro-rated and applied on a subsequent bill if the event meets policy criteria.

If a service or billing dispute remains unresolved after working with Service Electric, New Jersey residents can seek assistance from the New Jersey Board of Public Utilities (Customer Assistance: 800-624-0241, https://www.nj.gov/bpu). For broader telecommunications/broadband concerns, you may also contact the FCC Consumer Help Center at 888-225-5322 (https://consumercomplaints.fcc.gov). Bring any case numbers, return receipts, and bills to the Phillipsburg center if you need a representative to review your file in person before escalating.

Quick links and references

Official website: https://www.sectv.com (use Contact/Support to confirm the current Phillipsburg address and hours). Customer care and technical support: 610-865-9100. NJ Board of Public Utilities: 800-624-0241. FCC Consumer Help Center: 888-225-5322.

How do I reset my Service Electric cable box?

As a safety measure, your TiVo device will ask you to press the Thumbs Down button three times, and then press Enter to confirm you want to restart your device. You may also manually restart your TiVO device by unplugging the power cord, waiting 15 seconds and then plugging the power cord back into your device.

How do I contact Service Electric?

To contact Service Electric, call 877.955. 7328 or visit www.secv.com. 2. This area provides a quick overview of your account, including previous balance, payments, new charges, and amount due.

Where can I pay my Service Electric cable bill?

You can pay your bill online each month using My Account. Simply login and select the “Pay My Bill” option in the menu. You can use a credit or debit card, OR an electronic funds transfer (EFT) from your bank, and schedule your payment for a future date.

Who bought Service Electric?

Altice USA
On February 14, 2020, Altice USA announced that it has bought Service Electric Broadband Cable in New Jersey. The deal closed in July.