Service Electric Customer Care Center — Allentown (Lehigh Valley Division)

The Service Electric Customer Care Center serving Allentown operates under the company’s Lehigh Valley division, supporting residential and business customers across Allentown and surrounding ZIP codes (commonly 18101, 18102, 18103, 18104, 18106, and 18109). Whether you need to start service, return equipment, update your plan, or resolve a billing or technical issue, this is the primary local support channel for the area.

Service Electric Cable TV & Communications (SECTV) has deep roots in the region. The company traces its origins to 1948 and is widely noted in the industry’s history for pioneering community antenna television in Pennsylvania. Today, Service Electric provides internet, TV, and phone services to much of the Lehigh Valley, with a focus on reliable local support and same-region technicians.

How to Reach the Allentown Customer Care Center

The fastest way to reach a live representative for Allentown is through the Lehigh Valley customer service line at 610-865-9100. That number routes to general customer care and technical support, including outage reporting, service changes, and billing questions. It is monitored 7 days a week; after-hours and weekend calls are typically handled by technical support, with account changes completed during standard care-center hours.

You can also manage your account online at https://www.sectv.com. Use the Account or Login link to view your bill, enroll in autopay, review channel lineups, and schedule service appointments. If you prefer chat or secure messaging, look for the Contact or Support section of the site; digital wait times are often shorter than phone during peak call periods (for most providers, peaks are Mondays, lunch hours, and the first/last days of each month).

Walk‑In Visits: Location, Hours, and What to Expect

The Allentown area is served by the Lehigh Valley walk‑in Customer Care Center. Service Electric occasionally adjusts lobby hours for holidays, system upgrades, or weather closures, so check the current hours and location posted on the Contact section of https://www.sectv.com before you go. Walk‑in staff can take payments, exchange equipment, set up new service, and help with troubleshooting steps that benefit from in‑person review (for example, testing a modem or verifying a set‑top box).

Bring a government‑issued photo ID and your account number (found on your statement or in your online account). If you’re returning equipment, verify the serial numbers/MAC addresses on your gear match what is on your account; this helps ensure prompt credits. Parking and building entry details vary by location; the website’s location listing will note any building‑specific instructions and accessibility information.

What the Customer Care Center Can Do for You

Most service changes and common support needs can be addressed in a single visit or call. In many cases, the team can complete plan upgrades and equipment swaps the same day, subject to inventory and network provisioning. If a field visit is needed, they’ll schedule a technician window and confirm your preferred contact number (local calls typically come from 610 or 484 area codes).

If you’re moving within Allentown or the broader Lehigh Valley division footprint, the care center can coordinate a transfer so your services are active on move‑in day. For business accounts, ask for commercial support when you call; you’ll be routed to a specialist familiar with static IPs, multiple lines, and service level agreements.

• Start, stop, or transfer service; check serviceability for Allentown ZIP codes.
• Swap or return equipment (modems, set‑top boxes, DVRs, remotes, ONTs where applicable).
• Pay bills, set up autopay, enroll in paperless statements, or dispute/clarify charges.
• Schedule, reschedule, or confirm technician appointments; request line checks or signal audits.
• Pick up self‑install kits and get help with activation steps and Wi‑Fi placement.
• Review channel packages, sports/foreign language add‑ons, and seasonal holds.
• Report outages, verify known maintenance windows, and receive restoration updates.

Preparing for Your Visit or Call

Having the right details on hand can significantly shorten resolution time. For account changes and billing questions, have your account number, a recent statement, and the last four digits of the account holder’s SSN (or your customer PIN) ready. For technical issues, capturing exact error messages and recent changes (new router, splitters, power events) helps the agent pinpoint the cause.

If you’re returning equipment, label each device with its serial number and bring all associated accessories (power cords, HDMI/coax cables, remotes). If you’re exchanging a modem/router, bring the replacement MAC address so provisioning can be completed on the spot. For moves, provide the full service address (including apartment or unit number), your move‑in date, and landlord/HOA contact if access permissions are required.

Billing, Equipment, and Moving Service

Like most broadband and TV providers, Service Electric typically bills in advance for monthly service. If you’re disconnecting, ask the agent to explain your final bill timing, whether any partial month credits apply, and the deadline for equipment returns to avoid non‑return charges. Keep the drop‑off receipt when returning equipment; it serves as proof for credits and protects you if serials need to be reconciled later.

For customers moving within Allentown, it’s best to schedule transfers 7–14 days in advance, especially near month‑end when appointment windows fill quickly. If you’re moving out of the Service Electric footprint, ask about your options for email addresses, number porting (for digital phone), and any early‑termination or promotional term considerations so there are no surprises on the final statement.

Internet, TV, and Phone Support Specifics for Allentown

Technical support can assist with modem provisioning, wireless coverage optimization, and signal levels to your address. If you use your own modem or gateway, confirm it’s approved for the speed tier you subscribe to; unsupported models can lead to intermittent disconnects or speed caps. When calling, be ready to identify your modem make/model and the MAC address printed on its label.

For TV service, agents can walk you through picture quality issues (e.g., pixelation from signal noise or loose connectors), DVR storage/recording conflicts, and channel authorization problems. If you subscribe to digital phone, have your e911 address current and ask about battery backup options to maintain dial tone during power outages if that’s important for your household.

Practical Tips to Get Faster Resolutions

Before you call, run a quick power cycle on your modem/router (unplug for 30 seconds, plug back in) and check that all coax connectors are hand‑tight. Note the time, frequency, and pattern of any drops or slowdowns; consistent timing can indicate noise or upstream congestion that a technician can test. If multiple TVs or devices show the same symptom, mention that—it helps separate in‑home vs. network causes.

For billing questions, compare the current statement against the prior month and your original order confirmation. If a promotional rate changed, ask the agent to review any available loyalty or retention offers; having your usage priorities (speed, channels, whole‑home Wi‑Fi) in mind makes it easier to find a plan that fits. If you need documentation, request an email or text confirmation while you’re still on the line to ensure you receive it.

Key Contacts and Quick Links

Primary phone for Allentown/Lehigh Valley customers: 610-865-9100. Keep this number saved for service changes, billing, and technical support. If you miss a call from a technician, it will typically originate from a local 610 or 484 number.

Official website: https://www.sectv.com. Use the Contact/Support section for the latest walk‑in hours and location serving Allentown, plus outage notices, channel lineups, and account login. For urgent service issues or to verify holiday hours before visiting, check the website first, then call if needed.

• Address and lobby hours: see the Contact section at https://www.sectv.com for the current Lehigh Valley walk‑in location serving Allentown.
• Phone (Allentown/Lehigh Valley division): 610-865-9100
• Service area context: Allentown and nearby ZIP codes 18101, 18102, 18103, 18104, 18106, 18109
• Company background: Service Electric founded in 1948; local support and field techs cover the Lehigh Valley region.

How do I contact Service Electric?

To contact Service Electric, call 877.955. 7328 or visit www.secv.com. 2. This area provides a quick overview of your account, including previous balance, payments, new charges, and amount due.

Who owns Service Electric cable?

On July 13, 2020, Altice USA, a cable, phone, and internet provider headquartered in Long Island City, New York, acquired Service Electric Cable TV of New Jersey, which serviced Sussex County, New Jersey, for $150 million.

How do I call Service Electric in Lehigh Valley?

Lehigh Valley Customer Information. Customer Service Phone Numbers are: (610) 865-9100 (PA) (800) 232-9100 (PA) or (800) 225-9102 (NJ).

How do I reset my Service Electric cable box?

As a safety measure, your TiVo device will ask you to press the Thumbs Down button three times, and then press Enter to confirm you want to restart your device. You may also manually restart your TiVO device by unplugging the power cord, waiting 15 seconds and then plugging the power cord back into your device.