SCB Customer Care: How to Reach Siam Commercial Bank and Get Fast, Accurate Help

Siam Commercial Bank (SCB) is Thailand’s first bank, established by royal charter in 1907 with roots dating to 1904. Today it serves tens of millions of customers across retail, SME, and corporate banking. This guide explains exactly how to contact SCB Customer Care, what to prepare before you reach out, how common requests are handled, how to escalate a complaint, and how to stay safe from fraud—so you can resolve issues quickly and confidently.

All contacts and processes below refer to SCB (Siam Commercial Bank PCL) in Thailand. Keep your latest ID and account details on hand, and never share OTPs with anyone. Official web address: https://www.scb.co.th

Customer Care Channels and When to Use Them

SCB operates a 24/7 call center and multiple digital support channels suited for different needs. For emergencies such as a lost or compromised card, always call immediately—phone support can block cards and secure your account in real time. For routine queries, in-app and web channels provide convenient, trackable support with secure authentication.

From overseas, you can reach the same call center via an international number. For branch services (e.g., notarized documents, cash services, or biometric re‑verification), use the branch locator to confirm hours—mall branches typically operate longer hours than stand-alone branches.

• 24/7 Call Center (Thailand): 02-777-7777
• 24/7 Call Center (Overseas): +66-2-777-7777
• Website: https://www.scb.co.th (Contact page and FAQs: scb.co.th/en/contact-us.html)
• SCB EASY app: Secure in‑app chat and self-service (Android/iOS). Use for card controls, transfers, OTP management, and chat support.
• LINE (SCB Connect): Alerts and notifications via the verified “SCB Connect” account. Do not send sensitive data over chat unless within verified, secure flows.
• Branches: Check the locator on scb.co.th for nearest branch and hours; mall branches often open on weekends.
• Head Office mail/correspondence: SCB Park Plaza, 9 Ratchadaphisek Rd., Chatuchak, Bangkok 10900, Thailand

What to Prepare Before You Call or Chat

Having the right details ready drastically speeds up resolution and reduces back-and-forth. SCB must verify your identity before discussing account-specific information. If calling from the phone number registered with the bank and using your Thai National ID for verification, you’ll move through the process faster.

When contacting SCB, prepare the following. For security, never share your OTP or full card CVV with anyone who contacts you unexpectedly—SCB will not ask for your OTP over the phone.

• Identification: Thai National ID (or passport for non-residents), date of birth, and the phone number registered with SCB.
• Account specifics: Last 4 digits of card/account number, recent transaction amounts/date/time, and merchant/ATM location if disputing.
• Device/app details (for SCB EASY issues): Phone model/OS version, app version, screenshot of error (if safe), and the time the issue occurred.
• Loan/credit queries: Application/reference numbers, income documents submission date, and any SMS/email you received from SCB.
• Third-party authorization: If acting for someone else, have a notarized power of attorney and both parties’ IDs as required by Thai regulations.

Common Requests and How SCB Handles Them

Lost or Stolen Card, Suspected Fraud

Call 02-777-7777 (or +66-2-777-7777 from abroad) immediately to block your card and review recent transactions. You’ll receive a case number and instructions for replacement. Domestic card replacement is typically completed within a few business days; ask about express options and delivery to your address or a preferred branch.

For unauthorized transactions, SCB initiates an investigation under card-network rules (Visa/Mastercard). Timelines vary by case complexity and merchant location; investigations can take several weeks. Keep your case number and submit any requested documentation promptly to avoid delays.

ATM Dispense Errors and Transfers

If cash was not dispensed but your account was debited, note the exact ATM location, date/time, and amount, and call the center or file via SCB EASY. In most domestic cases, reconciliation and reversal are completed within a standard investigation window; cross-bank or cross-border cases can take longer due to interbank processes.

For transfer issues (e.g., mistaken PromptPay recipient), contact SCB as soon as possible. Recovery depends on the recipient’s consent and banking rules; quick reporting increases the chance of a successful recall.

SCB EASY App and Digital Banking

If you’re locked out, use in-app recovery or call to reverify. Ensure your phone number with SCB is current, as OTPs go to that number. App features include card on/off controls, channel limits, and login security—use them to reduce risk and streamline support.

For limit increases, you may need additional verification (e.g., biometric or in-branch checks), depending on your profile and regulatory requirements. Adjusting transfer and card limits proactively can reduce disruption during urgent transactions.

Service Hours, Languages, and Accessibility

SCB’s phone support operates 24/7 in Thai and English. Peak times (weekday evenings and month-ends) may have longer waits; the in-app chat or early-day calls often result in faster service. For specialized products (wealth/privilege banking), use the dedicated contact supplied by your relationship manager for priority handling.

Branch hours vary by location. Government-center branches often align with office hours (roughly 08:30–15:30 on weekdays), while mall branches follow mall schedules and frequently open on weekends. Always confirm via the SCB branch locator before visiting for services requiring physical documents or wet signatures.

Security Practices and How to Avoid Scams

SCB will never ask for your full PIN, full card CVV, or OTP over unsolicited calls, social media, or email. Always verify the caller ID and, when in doubt, hang up and call 02-777-7777 yourself. Check that website links end with scb.co.th and that LINE or social profiles show the verified badge.

Enable strong authentication in SCB EASY, keep your phone’s OS updated, and set transaction alerts for all accounts and cards. If you suspect a SIM-swap or phone compromise, call SCB immediately to lock channels and contact your mobile operator to secure your number.

Complaints, Escalations, and Regulatory Support

If your issue isn’t resolved to your satisfaction, ask SCB for a formal complaint reference number and the expected resolution date. Provide any documents requested and follow up against that timeline via the same channel for continuity.

For consumer protection in Thailand, you can also contact the Bank of Thailand’s Financial Consumer Protection Center (FCC) at hotline 1213 or visit https://www.bot.or.th. Keep all case numbers, dates, and supporting documents. Most banking complaints are expected to receive a formal response within a reasonable period under Thai regulations; timelines depend on case complexity and interbank coordination.

Addresses, Documentation, and Useful References

Primary postal/correspondence address: SCB Park Plaza, 9 Ratchadaphisek Rd., Chatuchak, Bangkok 10900, Thailand. Use your case number on the envelope if you mail documents. For time-sensitive matters, confirm with SCB whether scanned copies via secure channels are acceptable before posting originals.

Use the following references for the most current information and forms: SCB Contact page (scb.co.th/en/contact-us.html), SCB EASY app (Android/iOS stores), and the branch locator on scb.co.th. Product-specific fees and service terms are published on scb.co.th; confirm any fee or limit before proceeding with a transaction to avoid surprises.