Standard Chartered Bank India Customer Care: Complete, Practical Guide

How to reach Standard Chartered Bank (India) quickly

For most retail customers, the fastest routes are the SC Mobile India app, online banking secure messages, and the 24×7 phone-banking helpline. The official website is www.sc.com/in, with a dedicated help hub at www.sc.com/in/help/contact-us and a grievance page at www.sc.com/in/help/grievance-redressal. In-app support lets you authenticate once and raise a service request without repeating KYC details.

Phone banking in India follows a simple city-STD pattern: dial your city code and then 6601 4444 or 3940 4444. For example, Mumbai 022 6601 4444 or 022 3940 4444; Delhi NCR 011 6601 4444 or 011 3940 4444; Bengaluru 080 6601 4444 or 080 3940 4444; Chennai 044 6601 4444 or 044 3940 4444; Hyderabad 040 6601 4444 or 040 3940 4444; Kolkata 033 6601 4444 or 033 3940 4444. These lines are generally 24×7 for cards and urgent matters; some product queries may be routed to business-hours queues.

• Mobile and online banking: SC Mobile India app (iOS/Android) and online banking at www.sc.com/in. Use “Help and Support” to chat or raise a ticket; trackable within the app.
• Phone banking (24×7 for most card and account services): use your city STD + 6601 4444 or 3940 4444 (e.g., Mumbai 022 6601 4444 / 022 3940 4444; Bengaluru 080 6601 4444 / 080 3940 4444).
• Email for general service requests: [email protected]. Include full name, masked account/card number (last 4 digits), contact number, and a clear description. Never send CVV/PIN/OTP by email.
• Escalation email (Level 2): [email protected] after you’ve received a Case ID or if the first response is delayed or unsatisfactory.
• Website resources: Contact hub www.sc.com/in/help/contact-us; Grievance redressal flow www.sc.com/in/help/grievance-redressal; Branch/ATM locator www.sc.com/in/atm-branch-locator.

In-branch and postal support

If you prefer face-to-face service, use the branch locator to find the nearest branch and check hours before you visit. Typical retail branch hours are Monday to Friday, roughly 10:00 to 16:00 local time; the 1st, 3rd, and 5th Saturdays often operate a shorter schedule (commonly 10:00 to 14:00), while Sundays and public holidays are closed. As per RBI norms since 2015, 2nd and 4th Saturdays are bank holidays across India.

Carry a valid photo ID and address proof for KYC updates, and the original instrument for services like demand draft cancellation, fixed deposit pre-closure, or signature updates. For account servicing that involves changes to your mandate or mode of operation, expect to fill standard forms and provide specimen signatures; turnarounds are usually within 2–5 working days, depending on the request.

Registered office (for formal correspondence): Standard Chartered Bank, 23–25, Mahatma Gandhi Road, Fort, Mumbai 400001. When writing by post, mark the envelope “Attention: Customer Care – India” and include your Case ID (if any). Always use trackable mail and keep copies of documents submitted. For faster outcomes, raise the same request in parallel via the SC Mobile India app or online banking so the case is logged immediately.

Grievance redressal and escalation path

Standard Chartered Bank India follows a multi-level grievance framework aligned with RBI guidelines. Level 1 is your first port of call: raise a complaint via phone banking, the mobile app, secure message through online banking, email to [email protected], or at any branch. You should receive an acknowledgement with a Case ID. For most service issues, banks aim to resolve within 7–10 working days depending on complexity.

If the response at Level 1 is delayed or unsatisfactory, escalate to Level 2 by writing to [email protected], quoting your Case ID, dates, and any prior responses. Level 3 is the Principal Nodal Officer (PNO) for India; the bank publishes current PNO contact details on its grievance page at www.sc.com/in/help/grievance-redressal. As per RBI norms, if your complaint remains unresolved to your satisfaction within 30 days from first lodging it with the bank, you can approach Level 4: the RBI Integrated Ombudsman via the CMS portal at cms.rbi.org.in.

For faster and stronger escalations, attach supporting evidence: transaction references (UTR/ARN for UPI/NEFT/RTGS/card disputes), date/time stamps, merchant invoices, screenshots of error messages, and any previous correspondence. Keep your communication factual, chronological, and concise; this reduces back-and-forth and shortens resolution time.

Security, fraud, and card blocking

For a lost or stolen card, suspected fraud, or unauthorized transactions, act immediately. The quickest options are: block the card instantly in the SC Mobile India app; or call the 24×7 phone-banking line for your city (e.g., Mumbai 022 6601 4444 or 022 3940 4444) and use the IVR option to block a card without waiting for an agent. After blocking, ask for a replacement card and a fresh PIN; request an alert audit to ensure no new channels (like UPI or contactless) remain active on the old card.

For online payment fraud, also call India’s national helpline 1930 and file a complaint on the National Cyber Crime Reporting Portal at cybercrime.gov.in as soon as possible. For UPI or wallet debits due to technical failure where the amount is debited but not credited, the industry-standard auto-reversal window is up to T+5 working days; if funds don’t return within that time, lodge a dispute with the bank providing the UTR and transaction timestamp.

Disputes, timelines, and practical tips

There is no fee to raise a service request or a transaction dispute with Standard Chartered Bank India. For card chargebacks (Visa/Mastercard), preliminary investigations often complete in 30–45 days for domestic transactions; cross-border or complex merchant disputes can take 60–90 days or more, depending on scheme rules. Keep paying at least the minimum on your credit card bill to avoid interest while a dispute is under review; disputed amounts are typically placed on hold but verify this in your statement or with an agent.

For electronic transfers: NEFT and RTGS complaints usually need the UTR number; resolution typically ranges from same day to 3 working days depending on counterparty bank responses. For UPI, use the in-app “Raise Dispute” on the specific transaction; banks rely on NPCI rails to resolve, with the T+5 auto-reversal rule for failed credits. If a beneficiary claims non-receipt despite successful status, request a “Credit Confirmation” or “Trace” from your bank to share with the beneficiary bank.

• When to escalate: no acknowledgement within 1 working day; no substantive update within 7–10 working days; repeated resolution slippage; or financial loss due to bank error. After 30 days from first complaint with the bank, approach RBI CMS at cms.rbi.org.in.
• Documents to include: Case ID, masked account/card number (last 4 digits), transaction references (UTR/ARN/RRN), dates and exact timestamps, merchant invoices or screenshots, and your contact details. For KYC/service changes, include self-attested proofs and, if applicable, a cancelled cheque or passbook copy.

For customers outside India

If you are overseas, you can still reach the bank’s Indian customer care by calling the city helpline with +91 and the city STD (for example, from abroad dial +91 22 6601 4444 for Mumbai). Call charges depend on your carrier. Alternatively, use the SC Mobile India app’s secure messaging, which is often the most efficient route when roaming.

Time-zone tip: aim for 10:00–18:00 India Standard Time on weekdays for non-urgent servicing, when specialist teams are most available; keep push notifications enabled in the app so you don’t miss case updates while travelling.

Key addresses and references

Registered office (India): Standard Chartered Bank, 23–25, Mahatma Gandhi Road, Fort, Mumbai 400001. Website: www.sc.com/in. Help and contact: www.sc.com/in/help/contact-us. Grievance redressal and Principal Nodal Officer details: www.sc.com/in/help/grievance-redressal. RBI Integrated Ombudsman (after 30 days if unresolved): cms.rbi.org.in. National Cybercrime Helpline: 1930.

Always verify phone numbers and emails on the official site before sharing sensitive information. The bank will never ask for your OTP, full card number, CVV, or PIN over phone or email. If in doubt, hang up and call back using the numbers listed above for your city.

How do I call Standard Chartered Bank from the US?

Help and customer support

1. For inquiries or complaints relating to Corporate and Institutional Banking products or services. Telephone: +1 (201) 706 5300.
2. Employment Verification. Telephone: +1 (212) 667 0555.
3. Houston. Telephone: +1 (713) 877 9588.
4. New Jersey. Telephone: +1 (201) 706 5000.
5. New York. Telephone: +1 (212) 667 0700.

How do I talk to SC customer service?

Alternatively, please call our 24-hour Client Contact Centre immediately at +65 6747 7000.

Is Standard Chartered available in India?

Standard Chartered India (officially Standard Chartered Bank India Branches) is a foreign branch of Standard Chartered, incorporated in the United Kingdom with limited liability. It is considered as a foreign bank under the Banking Regulation Act, 1949 and thus is regulated by the Reserve Bank of India (RBI).

What is the phone number of SCB helpline?

Seamless Banking
Manage your wealth at your fingertips with SC Mobile App and Online Banking. Our Priority Banking Centres and 24/7 dedicated helpline 021 111 722 725 helps manage your finances with great convenience.