Saks Customer Care: Expert Guide to Getting Fast, Precise Help

Quick Ways to Reach Saks Customer Care

Saks Fifth Avenue provides multiple support channels for online and in-store customers. The fastest route for order, delivery, or return questions is the Saks.com customer care line at 1-877-551-7257 (toll-free in the U.S.). Representatives can locate orders using your order number or the email address used at checkout and can assist with exchanges, replacement shipments, and courier investigations.

Live Chat is available on saks.com under the Contact Us section; it’s the best option for simple requests like order status, return label requests, and price adjustment inquiries. For store-specific services—alterations, personal shopping, or appointment scheduling—contact the store directly or use the “Book With a Stylist” tool on saks.com. If your issue concerns a purchase made in a Saks Fifth Avenue store, have your store receipt or gift receipt ready for the care team to quickly verify details.

• Phone (U.S.): 1-877-551-7257
• Website: saks.com (navigate to Help/Contact Us for chat and self-service)
• Flagship Store: Saks Fifth Avenue, 611 Fifth Avenue, New York, NY 10022
• Best info to have ready: order number, email used at checkout, item SKU, and any courier tracking number

Orders, Shipping, and Tracking—What to Expect

After you place an order at saks.com, you’ll receive an order confirmation email within minutes and a shipping confirmation with tracking once items leave the warehouse. Split shipments are common when items ship from different fulfillment centers or a store; you’ll receive separate tracking numbers for each parcel. Standard delivery windows in the U.S. generally run a few business days, while expedited options are offered at checkout during high-demand periods and for urgent gifts.

If tracking appears stuck for 24–48 hours, Saks customer care can open a carrier trace. For time-sensitive deliveries (e.g., occasion wear or beauty gifts), ask the agent to verify inventory location and the feasibility of expedited shipping before modifying your order. For large or high-value items, a signature may be required; you can request signature release or hold-for-pickup at the carrier’s local facility when allowed.

Same-day or next-day courier service may be available in select metro areas for in-stock items; availability appears at checkout based on ZIP code. For mixed-cart orders (e.g., one item ships from a store and one from a warehouse), delivery speeds can differ. If an item is canceled for stock reasons, Saks typically sends a cancellation email within a day and issues a refund to the original payment method promptly after cancellation posts.

Returns, Exchanges, and Price Adjustments

Most items purchased from saks.com are eligible for return within a standard window that typically spans 30 days from shipment or delivery, provided items are new, unused, and have original tags attached. Start a return via your Saks account order history or through the guest-access return link; you’ll get a pre-paid label and instructions. In-store returns for online purchases are generally accepted at full-line Saks Fifth Avenue locations with your digital or printed packing slip.

Certain categories—such as fine jewelry, evening gowns with delicate embellishment, monogrammed/personalized items, and select beauty or intimate apparel—may have stricter requirements or be final sale. To avoid delays, return items in original boxes and include all accessories (e.g., dust bags, extra buttons, authenticity cards). If you are exchanging for a different size, customer care can often place a new order at the same price and advise on return timing for the original item.

• Initiate returns online to track status, and keep your drop-off receipt until the refund posts.
• Price adjustments are considered on regular-priced merchandise if the price drops within a short window after purchase; contact customer care with your order number and the current product page showing the lower price.
• International returns follow a different path: use the international returns portal and original customs documents to avoid import/duty complications.

In-Store Services: Alterations, Styling, and Special Orders

Saks Fifth Avenue’s flagship store at 611 Fifth Avenue, New York, NY 10022, offers professional alterations and made-to-measure options on many designer garments. Bring your receipt, as alteration fees vary by complexity and may be complimentary or discounted for certain purchases or loyalty tiers. Tailors can advise on timelines, which are typically a few days for basic hems and longer for suit recuts or gown modifications.

Personal shopping and styling is a hallmark of Saks service. You can book appointments for wardrobe refreshes, occasion dressing, or bridal guest looks through saks.com or by calling your preferred store. Stylists can pre-pull sizes, coordinate accessories, and arrange fitting-room appointments, with follow-up via phone or text to complete looks and ship items to your home if needed.

Special orders are possible when an item is not in your size or color. The associate will check brand availability and expected delivery windows; timelines can range from a week to several weeks depending on the designer’s inventory and production cycle. A deposit may be required, and special orders are often final sale—ask before placing the order.

SaksFirst Rewards, Gift Cards, and Receipts

SaksFirst is Saks’s loyalty program with tiered benefits that can include bonus point events, early access to promotions, complimentary basic alterations on eligible items, and dedicated service lines at select times of year. Ensure your profile email and phone number are accurate so points and benefits apply automatically at checkout, whether shopping online or in-store. Customer care can help merge duplicate accounts if you’ve shopped under multiple emails.

Gift cards from Saks can be used online and in stores and do not expire under U.S. law. You can check a gift card balance during online checkout or by asking a customer care agent. If you received a gift and don’t have a receipt, Saks can often process a return for merchandise credit at the current selling price; bringing the gift receipt, if available, usually results in faster processing and a credit for the paid amount.

Need a copy of a receipt for a recent purchase? Customer care can generally email a duplicate if you provide the order number or the last four digits of the payment card and date range. For in-store purchases, the store team can look up transactions by payment method and date; having the exact purchase date speeds the search considerably.

International Customers and Cross-Border Orders

Saks ships to many countries, and duties/taxes are typically calculated at checkout so you see a landed cost before paying. Delivery windows and carriers differ by country; the order confirmation will include estimated delivery dates per shipment. If an item ships from a store rather than a warehouse, allow a bit of extra processing time for export paperwork.

For international returns, use the return portal specified in your confirmation email to generate the correct label and customs documents. Initiating a return without the provided paperwork can result in delays at customs. Refund timing may differ from U.S. returns because the package must clear export customs and be processed by the international logistics partner before reaching Saks’s return center.

If you are relocating or traveling and need an address change after the order is placed, contact customer care immediately. Address edits on international orders are tightly controlled by carriers; agents can advise whether a hold-for-pickup or delivery reschedule is possible in your country.

Escalations, Order Issues, and Fraud Protection

If your order is marked delivered but you can’t locate it, contact Saks customer care within 48 hours for a carrier investigation. Provide any building footage, concierge logs, or neighbor checks; in many cases, carriers locate misdelivered parcels within 24–72 hours. For damaged or incorrect items, include photos when you reach out—this speeds replacements and prevents return shipping of items that can’t safely travel.

For suspected account fraud or phishing, do not click links. Instead, navigate directly to saks.com by typing the address in your browser and check your account activity. Change your password and enable any offered security features. Forward suspicious messages to the contact listed on Saks’s Security or Privacy pages, and call 1-877-551-7257 to have a representative review recent orders and lock your account if needed.

If you need to escalate a complex issue—such as repeated carrier exceptions or a high-value loss—ask the agent to open a case and provide a case number. Keep all emails, tracking updates, and timestamps. Clear documentation typically leads to faster resolution and, when appropriate, authorization of replacements or refunds according to Saks policy.

About Saks

Established in 1924, Saks Fifth Avenue’s flagship at 611 Fifth Avenue in New York remains a landmark destination for designer fashion, beauty, and luxury services. Today, Saks serves customers online at saks.com and across dozens of full-line stores in the U.S. and Canada, with customer care trained to handle both digital and in-person service needs.

Whether you’re managing a last-minute gift, tailoring a couture gown, or navigating an international return, using the right channel—phone, chat, or in-store—will save time and ensure you get the most from Saks’s customer care experience.