RCA customer care phone number: how to reach the right team fast

Why there isn’t a single RCA customer care number

RCA is a historic brand name (founded in 1919) that is licensed across multiple product categories. Today, different companies manufacture and support RCA-branded products under license. That means the correct customer care phone number depends on what you own: a television, a tablet, a remote control, a home phone, an antenna, or another accessory may each be supported by a different service organization.

This licensing model is normal for legacy consumer electronics brands. Since support is handled by the manufacturer of your specific product line, you will get faster, more accurate help by contacting the team responsible for that category. The easiest way to confirm the right number is to check the model label on your device or packaging (it often shows the licensee’s name) and use the phone number and website listed there.

Start here: the official RCA brand portal

If you’re unsure which RCA support team to call, begin at the brand portal: www.rca.com. Choose your product category (for example, Televisions, Antennas, Tablets, Remotes, Home Phones). Each category links to the licensee’s support site, where you’ll find the correct customer care phone number, warranty terms, downloads, and troubleshooting guides for your exact model.

When you land on a licensee’s site, look for a Support or Contact section. Many RCA licensees also provide serial-number-based self-help, firmware updates, and model-specific FAQs. Using the official portal ensures you don’t waste time with outdated numbers or third-party “directory” sites.

Direct customer care phone numbers by product family

The following phone numbers are published by the official RCA licensees for the U.S. and Canada. They are the fastest way to reach a live agent for each product family. Keep in mind that hours may vary by season and region; verify current hours on the listed support websites.

• RCA antennas, remote controls, and A/V accessories (VOXX Accessories Corp.) — Customer Care: 1-800-732-6866. Support sites: www.voxxsupport.com and www.rcaantennas.net/support. Mailing address (corporate): 180 Marcus Blvd., Hauppauge, NY 11788, USA.
• RCA televisions, DVD players, and many home theater models (Curtis International Ltd.) — RCA Support (U.S./Canada): 1-800-968-9853. Support site: www.curtisint.com/support. Corporate address: 315 Attwell Drive, Toronto, ON M9W 5C1, Canada.
• RCA tablets and 2‑in‑1 devices (Venturer/Alco) — Customer Support (U.S./Canada): 1-888-977-1287. Support site: rcatablets.com/support. Check your tablet’s Settings > About for the exact model number before calling.
• RCA corded/cordless home telephones — RCA Telephones Customer Care (U.S.): 1-800-511-3188. Support site: rca4phones.com/support. Look on the handset’s battery compartment label for the full model and revision.

Tip: The model label on the back or bottom of the unit typically lists a support URL and, in many cases, the licensee’s name. If your device’s label points to a different site than above, use the number on your label—it is the authoritative source for that model and region.

What to have ready before you call

Having the right information on hand can cut your call time in half and speed up warranty approvals. Take a clear photo of your product’s model and serial number label, and have your proof of purchase within reach. If you’ve already tried troubleshooting steps, note what you did and any error messages or indicator lights you observed.

• Model and serial number (from the rear/bottom label or Settings > About on tablets).
• Purchase date, retailer name, and order/receipt number (a photo or PDF is ideal).
• Your full shipping address, daytime phone, and email.
• Firmware/software version (TVs: Menu/Settings > Support > About; tablets: Settings > About).
• Photos or a brief video of the issue (screen artifacts, error codes, physical damage, etc.).
• Power adapter/remote part numbers if you’re calling about accessories or replacements.

Warranty, repair, and costs: what to expect

Most RCA-branded consumer electronics carry a limited warranty that typically covers defects in materials and workmanship for 12 months from the date of retail purchase. Some categories differ: accessories and remote controls may have shorter coverage (often 90 days), while select TVs and tablets are commonly 1 year. Always confirm the exact term on your product’s warranty card or the licensee’s support website, as terms can vary by model and region.

Within the retailer’s return window (commonly 14–30 days in the U.S. and Canada), exchanges or refunds are usually fastest through the retailer. After that window, licensees may offer mail-in service, exchange programs, or part replacement depending on the diagnosis. Shipping policies differ: some programs provide prepaid labels after approval, while others require you to pay outbound shipping. Physical damage, liquid ingress, lightning/power surge events, and unauthorized repairs are typically excluded from coverage.

For out-of-warranty support, many licensees can supply common parts (remotes, power adapters, small components) and will quote pricing case-by-case. Replacement remotes and power adapters are generally the lowest-cost items; panel or main board repairs on televisions can be cost-prohibitive relative to replacement. Ask the agent to quote total cost including shipping and taxes before authorizing service.

Hours, response times, and call tips

Phone support hours depend on the licensee, but U.S./Canada teams commonly operate on weekdays during standard business hours in Eastern Time. If you prefer not to wait on hold, most support sites provide contact forms; typical email response time is one to two business days. During peak seasons (holiday sales and immediately after), phone queues tend to be longer, so calling early in the business day often yields the fastest connection.

If your issue is intermittent, take a short video and note the exact steps to reproduce the problem before you call. For TV issues, note your input source (HDMI port, streaming app, antenna), any external devices connected (brand/model), and cable types/lengths. For tablets, confirm battery percentage, storage free space, and whether a factory reset has been attempted (only after backing up data). Clear, specific information helps agents triage quickly and approve the correct remedy on the first call.

Finally, always record your case number. If you need to follow up by phone or through a web form, providing the case number allows the agent to retrieve your history immediately, saving time and preventing repeated troubleshooting.

Important notes and verification

Phone numbers and support websites can change. If a number is unavailable or you are outside the U.S./Canada, start at the portal (www.rca.com) and select your country and product category for region-specific contact details. If your device’s packaging or warranty card lists a different phone number than the ones above, use the number printed with your product—it is specific to your model and market.

If you suspect you have a gray‑market or refurbished unit without proper documentation, the support team may still assist with basic troubleshooting, but warranty eligibility will depend on proof of purchase from an authorized retailer and the serial number’s manufacture date. Having the correct documentation ready will make the process smoother.

Who makes RCA tablets?

RCA is an American multinational trademark brand owned by Talisman Brands, Inc.

Does the RCA brand still exist?

Today, RCA exists as a brand name only; the various RCA trademarks are currently owned by Sony Music Entertainment and Vantiva, which in turn license the RCA brand name and trademarks for various products to several other companies, including Voxx International, Curtis International, AVC Multimedia, TCL Corporation, …

How do I connect my RCA?

How To Setup Your RCA Antenna

1. Using coax cable connector from the antenna, screw the cable into the back of your TV’s coax receiver.
2. Position the antenna on the wall, on a shelf flat, or upright with included stand for applicable models.
3. Enjoy your free TV content.

How do I contact RCA customer service?

Contact our customer support

1. USA. RCA TVs Support. 1-800-968-9853. [email protected].
2. Canada. RCA TVs Support. 1-800-968-9853. [email protected].