Razorpay Customer Care Number: The Correct, Safe Ways to Reach Support

Razorpay is a leading Indian payments platform founded in 2014, used by startups, MSMEs, and enterprises to accept and disburse money via UPI, cards, netbanking, BNPL, and more. Because many people search for a “Razorpay customer care number,” it’s important to know exactly how to contact Razorpay safely and effectively—and how to avoid fake helpline numbers that circulate online.

Short answer: as of 2025, Razorpay does not publish a single, public customer care phone number for inbound support. Official support is handled via authenticated web channels, primarily through the Support Portal and the Merchant Dashboard. If you see a random phone number on search ads, WhatsApp, or social media claiming to be a Razorpay helpline, treat it as suspicious.

Does Razorpay have a customer care phone number?

No—Razorpay does not operate a general “call us anytime” helpline. This is intentional. Payment queries usually require verification of sensitive identifiers (payment IDs, merchant credentials, KYC status) that are safest to exchange via the official Support Portal or the logged-in Merchant Dashboard. These channels keep your data protected, allow structured triage, and maintain a verifiable audit trail.

Who should contact whom? If you are a customer who paid on a merchant’s Razorpay checkout and have a billing, refund, or order-related question, the fastest route is to contact the merchant first (the descriptor on your statement typically shows something like “Razorpay*MerchantName”). Razorpay, as a payment aggregator, cannot unilaterally change orders or issue refunds without the merchant’s instruction. If you are the merchant, use your Dashboard to raise a ticket so Razorpay Support can authenticate your account and resolve issues tied to your specific Merchant ID.

Official Razorpay support channels (verified)

Use only the links below. Bookmark them and avoid typing the URLs into a search engine where ads or spoofed pages can appear. Always verify the domain is razorpay.com and that your browser shows a valid TLS connection (https).

• Support Portal (customers and merchants): https://razorpay.com/support — guided workflows for “I made a payment,” “I am a business,” refund lookups, and dispute reporting.
• Merchant Dashboard (logged-in merchants): https://dashboard.razorpay.com — go to Help/Support and select “Raise a Ticket” for account, settlement, disputes, or integration issues.
• Documentation for developers: https://razorpay.com/docs — status pages, API references, webhook guides, and troubleshooting steps for common integration errors.
• Merchant onboarding and sales: start at https://razorpay.com and use the “Sign Up” or “Contact Sales” flow; Razorpay will contact you through official @razorpay.com email domains only.
• Security and reporting suspicious activity: use the Support Portal flows; if you suffered a financial loss due to fraud, also call India’s cybercrime helpline 1930 and file a report at https://cybercrime.gov.in without delay.

Razorpay communicates from verified @razorpay.com email addresses and will never ask for your OTP, CVV, netbanking passwords, private keys, or to install screen-sharing apps to “fix” a payment. If someone calls claiming to be “Razorpay support” and pushes you to act urgently, hang up and re-initiate contact via the Support Portal.

What information to keep ready before you contact support

Having precise identifiers dramatically speeds up resolution. For customer payment issues, collect the Payment ID, Order ID, date/time of transaction (IST), amount, and the payment method used. Razorpay IDs have recognizable formats—Payment IDs typically begin with “pay_” (for example, pay_29QQoUBi66xm2f in sample docs), and Order IDs begin with “order_”. Refund IDs usually start with “rfnd_”. Do not share full card numbers; last 4 digits are sufficient for verification.

For UPI, note the VPA/UPI ID you used and the bank reference number (also called RRN). For cards, keep the last 4 digits, card network (Visa/Mastercard/RuPay), and the authorization hold timestamp. For netbanking, keep the bank name and the transaction reference you see in the bank portal. Merchants should also note their Merchant ID, the API key mode (test vs live), and any recent changes to webhooks or checkout code.

Typical response and refund timelines (what to expect)

Support response times vary by issue severity and queue load. For standard queries, you can typically expect an initial response within 24–48 business hours via the Support Portal or Merchant Dashboard ticket. Time-sensitive operational incidents (for example, widespread bank connectivity outages) are communicated via status pages and dashboard banners rather than phone calls.

Refund timing depends on the payment rail. As a practical benchmark: UPI refunds often reflect within 2–5 business days; card refunds commonly take 5–7 business days (occasionally up to 10, depending on card-issuing bank); netbanking is often 3–5 business days. If a refund confirmation is visible in the Razorpay Support Portal but not in your bank statement after 7 business days, raise a follow-up with the bank using the acquirer reference/ARN if available, and keep your Razorpay Payment ID handy for cross-reference.

Security first: avoid fake “Razorpay customer care numbers”

Fraudsters post phone numbers in search ads, comments, or messaging groups claiming to be “Razorpay helpline.” These are not legitimate. Razorpay’s support flows are web-based and authenticated. Use the checklist below to stay safe.

• Red flags: anyone asking for OTP/CVV, to scan a QR code to “receive a refund,” to install remote desktop apps (AnyDesk/TeamViewer), or to share netbanking passwords. Legitimate support will not ask for these.
• Payment disputes must be raised via https://razorpay.com/support or your Dashboard—not over generic phone numbers found online. Verify email domains end with @razorpay.com.
• If you already sent money to a scammer, immediately call 1930 (National Cybercrime Helpline, India) and file a complaint at https://cybercrime.gov.in. Acting within minutes to hours materially improves the chance of fund recall.
• Never pay a “support fee” or “KYC reactivation charge” to an individual. Razorpay will not ask you to transfer money to personal UPI IDs or wallets to “unlock” your account.

Step-by-step: if you’re a customer with an unknown charge

First, check your SMS/email receipts and bank statement descriptor. Razorpay descriptors usually look like “Razorpay*MerchantName.” Visit https://razorpay.com/support and choose the consumer flow to “Track/Find a Payment” using your phone/email and amount/date. If a refund was initiated by the merchant, you will see the status and the expected credit timeline.

If the merchant is unresponsive for more than a reasonable period (for example, 3–5 business days after promising a refund), submit a ticket via the Support Portal with the Payment ID, amount, date/time, method (UPI/card/netbanking), and any merchant communication. Keep sensitive data masked (only last 4 digits of the card). Razorpay can liaise with the merchant or provide a formal status update you can share with your bank.

For merchants: faster resolutions and escalations

Always raise issues from the logged-in Merchant Dashboard at https://dashboard.razorpay.com so Support can verify your identity and see logs tied to your account. Attach specific artifacts: Payment ID (pay_), Order ID (order_), webhook delivery IDs, server timestamps, and any error codes received from API responses. If you changed DNS, SSL, or firewall rules, mention the exact date/time and IPs involved to speed investigation.

Operational notes: settlement cycles are typically contract-defined (commonly T+2 working days for many categories, excluding bank holidays), visible under Dashboard → Settlements. For chargebacks/disputes, respond before the deadline shown in Dashboard (windows are short—often 3–7 days). Upload compelling evidence (invoice, proof of delivery, usage logs, refund/communication trail). For integration issues, test in the “Test” mode with sample keys and move to “Live” only after webhooks and signature validation pass consistently.

Verifying any number you find and staying up to date

If you ever come across a phone number claiming to be “Razorpay customer care,” cross-check by visiting https://razorpay.com/support in a new browser tab. If the number is not listed there, assume it is not official. Do not call back numbers from missed calls or SMS links referencing Razorpay; initiate contact yourself via the Support Portal or your Dashboard.

Corporate addresses, teams, and processes evolve, but the rule of thumb remains: use razorpay.com domains, keep Payment/Order IDs ready, never share OTPs/CVV, and escalate promptly via official channels. This discipline minimizes risk and shortens resolution times for both customers and businesses that rely on Razorpay.

Who are the customers of Razorpay?

Razorpay Customers by Employee Size
The majority of Razorpay’s customers for the payments-processing category fall in the company size of 0 – 9 employees (5884 companies), 20 – 49 employees (4645 companies), 100 – 249 employees (2333 companies).

Is Razorpay in the USA?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, Razorpay is available in the USA. Razorpay USA offers payment solutions for businesses in the United States, including online payment gateways, payment links, and more. It facilitates online payments via cards and ACH, and also supports international payments from various countries, including the USA.  Key points about Razorpay in the USA:

• Online Payment Gateway: Razorpay provides a payment gateway specifically for businesses in the USA. 
• Payment Solutions: They offer a range of payment solutions, including payment links, which allow businesses to accept payments from customers across the globe without requiring integration. 
• International Payments: Razorpay supports international payments from a wide range of countries, including the USA, in multiple currencies. 
• Integration: Razorpay provides developer-friendly APIs, plugins, and libraries for seamless integration with various platforms. 
• Security: Razorpay’s online payment gateway in the USA is PCI DSS Level 1 compliant, ensuring secure transactions and data protection. 
• Pricing: Razorpay USA offers simple and transparent pricing 
• Availability: Razorpay is available in India, Malaysia, Singapore, and the United States. 

AI responses may include mistakes. For financial advice, consult a professional. Learn moreAccept international payments effortlessly with multi-currency …Accept international payments effortlessly with multi-currency support on Razorpay. Introducing Payment Pages. I have to accept. p…RazorpayDemystifying International Payments: A Comprehensive GuideOct 31, 2023 — Customers will see prices in their local currency, and you’ll receive payments in the currency of your choice. Razorpa…Razorpay(function(){
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How do I change my phone number on Razorpay?

To update your phone number:
Log in to the Dashboard. Click Account & Settings and click Edit next to Phone number. Enter the 2-Step Verification code sent to your registered email. Enter the new mobile number and click Continue.

How to check razorpay payment?

Log in to the Dashboard and navigate to Payment Button. Click the required payment button. Scroll down to the transaction details section. Here the list of all payments made using the button is displayed.