Ramada Inn Customer Care: Contacts, Processes, and Pro Tips

Who Handles Customer Care for Ramada by Wyndham

Ramada Inn (officially Ramada by Wyndham) is one of the global brands under Wyndham Hotels & Resorts. As of 2024, the Ramada portfolio includes over 850 hotels across more than 60 countries, ranging from limited-service roadside stays to full-service urban properties with on-site dining and meeting space. Because Ramada is a franchised brand, day-to-day guest issues are resolved first by the individual property’s management team, while brand-level policies, loyalty, and escalations are handled by Wyndham.

Corporate oversight and brand support are provided by Wyndham Hotels & Resorts, headquartered at 22 Sylvan Way, Parsippany, NJ 07054, USA. The main corporate switchboard is +1-973-753-6000, but most guest-facing concerns are routed through dedicated reservation and guest relations channels described below. Understanding this split—property versus brand—helps you reach the right team faster and get documented resolutions.

Fastest Ways to Contact Ramada Customer Care

Start with the hotel where you stayed or plan to stay. The General Manager (GM) or Front Office Manager can adjust charges, move rooms, authorize refunds, and fix on-property problems immediately. For booking help, loyalty issues, or if the hotel cannot resolve your case, contact Wyndham’s centralized teams.

• On-property help: Call the front desk number shown on your confirmation email and on the hotel’s page at https://www.wyndhamhotels.com/ramada (search your hotel and click “Contact”). Most U.S. properties staff the desk 24/7.
• Ramada/Wyndham Reservations (U.S. & Canada): +1-800-407-9832. Use for new bookings, changes, cancellations on flexible rates, and brand-level assistance if the hotel is unresponsive.
• Online support: https://www.wyndhamhotels.com/ramada → “Contact Us.” You can submit a guest relations form with documents (receipts, photos) attached; expect a case number by email.
• Wyndham corporate address (written complaints or records requests): Wyndham Hotels & Resorts, 22 Sylvan Way, Parsippany, NJ 07054, USA. Include your case number and copies of receipts.

For international toll-free numbers, select your country on the “Contact Us” page to display local access lines. If you are abroad and cannot use a toll-free line, call the hotel directly or use the web form to request a callback. Keep communications in writing (email/web form) whenever possible so you have a paper trail for escalations or chargebacks.

What to Include in Your Request (to Speed Up Resolution)

Provide your full name, hotel name and city, arrival and departure dates, confirmation number, and the channel you booked through (e.g., Ramada site/app, OTA like Booking.com, corporate travel). For billing problems, attach the final folio, the card’s last four digits, and a screenshot of the quoted rate or policy you relied on (refundable window, pet fee, parking, included breakfast, etc.). If the issue is service-related, note room number and time/date of the incident and include photos when relevant.

State your requested outcome clearly—example: “refund one night ($129.00 + tax),” “waive early checkout fee,” or “post 3,000 Wyndham Rewards points.” Specific asks make it easier for agents to authorize goodwill adjustments within their limits. If you already spoke with the front desk or GM, list names and times and reference any promise made (e.g., “GM approved $50 credit on 2025-08-12 at 8:45 p.m.”).

Money Matters: Deposits, Holds, Refunds, and Rate Rules

Most Ramada properties place a temporary authorization for incidentals at check-in. Typical holds range from $50–$150 per night or a flat $100–$200 per stay, depending on the market and whether you pay with debit versus credit. Holds fall off automatically after the hotel closes your folio, but card issuers can take 3–10 business days (debit often longer) to release funds. If a hold remains after 10 business days, ask the hotel to fax or email a “release of authorization” letter to your bank.

Refund timing depends on how you booked. If you booked directly with Ramada/Wyndham, approved refunds are usually submitted within 24–72 hours by the property; posting to your card typically appears within 3–7 business days. For third-party OTAs (e.g., Expedia, Booking.com), the hotel must authorize the refund to the OTA, and the OTA processes the return to your payment method—this can take 7–15 business days. Always request written confirmation of the refund amount and date submitted.

Policies vary by property, but here are common ranges you’ll see: refundable rates usually allow free cancellation until 24–72 hours before arrival local time; advance purchase or “pay now” rates are typically nonrefundable; pet fees often range from $15–$75 per room per night; parking can be $0–$35 per night depending on city. Verify your rate rules in your confirmation email and save a PDF copy; if you were charged contrary to the written policy in your confirmation, guest relations can usually correct it.

Escalation Path When Things Aren’t Resolved

Escalate step-by-step. Most issues—from incorrect taxes to a no-show fee applied in error—are solvable at the property level within 24 hours. If you don’t see movement, move to brand support and keep everything documented under a single case number.

• Step 1: Ask for the Duty Manager or General Manager on-site. Request a printed or emailed corrected folio before checkout when possible.
• Step 2: Call +1-800-407-9832 or submit the online guest relations form with your documentation. Request a case number and response deadline.
• Step 3: Follow up after 2 business days if no update. Reply in the same email thread to keep the case history intact.
• Step 4: If unresolved after 7 business days or a promised refund has not posted after 10 business days, request brand escalation to a supervisor and ask the hotel to send an authorization release to your bank.
• Step 5: For billing disputes you cannot resolve, contact your card issuer within their dispute window (often 60 days) and provide your case log, folio, and written policies.

For accessibility-related problems (e.g., confirmed accessible room unavailable), ask guest relations to note an ADA service failure on the case and request a documented remedy (fee waiver, relocation assistance, or compensation) consistent with brand policy and local law. For safety incidents, ask for the hotel’s incident report number, and if needed, request a copy for your records; escalate immediately if you feel the response was inadequate.

Special Situations: Accessibility, International Guests, and Groups

Accessibility and Accommodation Requests

If you require an accessible room or feature, book directly via https://www.wyndhamhotels.com/ramada and filter by “Accessible” under room types, then add your needs in the reservation notes (e.g., roll-in shower, visual alarms). After booking, email or call the property to reconfirm the assignment 48–72 hours before arrival and keep that email confirmation. If an accessible feature is out of service on arrival, the property should work to remedy or relocate you at no additional cost; document the discussion and escalate the same day if not resolved.

International, Group, and Corporate Travel

For non-U.S./Canada reservations, use the country selector on the Ramada site to get the local reservations number and hours. If toll-free access is unavailable from your location, call the hotel directly (listed on the specific hotel’s page) or use the web form. For groups (typically 10+ rooms) or meetings, request a written group contract that spells out attrition, cutoff dates, and concessions; send any service complaints to both the hotel’s Sales Manager and guest relations with your contract attached, as remedies often tie back to the agreement.

Data You Should Save and Typical Timelines

Keep copies of your confirmation email, the final folio, photos of any room condition issues, and screenshots of rate rules or advertised amenities. When you submit a web form, you’ll receive an automated acknowledgment with a case number—save this and use it in all follow-ups. If you call, ask the agent to read back the case number and email it to you.

Well-documented cases typically receive a first substantive response from guest relations within 24–48 business hours, with straightforward refunds approved in 1–3 business days. Complex cases involving third-party bookings or property owner approval may take 5–10 business days. If you reach day 7 with no resolution plan, request supervisor review and a target completion date in writing.

Does Wyndham refund for cancellation?

When canceling a reservation that was booked with rented points and/or purchased housekeeping credit(s), in accordance with the cancellation policy, a refund will be processed back to the original source of payment. This also includes reservations made through Wyndham Club Pass.

How do I cancel my Ramada hotel reservation?

You can review or cancel your reservation here. For calls within the US and Canada, please dial 800-854-9517. For international calls, please click here for a list of numbers.

How do I contact Wyndham customer service?

To contact Guest Customer Service call 800-407-9832.

Are Wyndham and Ramada the same?

Ramada by Wyndham is an iconic brand that has been serving business and leisure travelers around the world since 1954. Today, Ramada is showcasing the uniqueness of each hotel through new, regionally-inspired designs and décor, local flavors, and contemporized staff uniforms.