Provident Fund Customer Care Number: The Complete Expert Guide (EPFO India)

Official EPFO helplines and the fastest way to reach support

If your query relates to the Employees’ Provident Fund (EPF) in India, the official customer care is managed by the Employees’ Provident Fund Organisation (EPFO). As of 2025, EPFO operates a national toll‑free helpdesk and multiple digital channels designed to resolve common issues such as UAN activation, KYC seeding, passbook/balance, claim status, name/date‑of‑birth corrections, and employer establishment mapping. EPFO serves over 70 million active members and thousands of establishments, so using the correct channel saves time and avoids repeated follow‑ups.

The central toll‑free line is the best first step for voice support during working hours. For quick self‑service (especially for balance, last contribution, and KYC-linked information), the missed‑call and SMS utilities are faster and don’t require human intervention. Digital channels like the EPFO Member Portal, UMANG, and the EPFiGMS grievance system provide official tracking numbers and a clear audit trail for escalations.

• EPFO Toll‑free Customer Care: 1800‑118‑005 (working days, typical hours 09:30–17:30 IST)
• EPFO Missed‑Call Balance Check: 011‑22901406 (from mobile number registered with your UAN)
• EPFO SMS Service: Send “EPFOHO UAN” to 7738299899 (language code optional; see language tips below)
• EPFO Member Portal (UAN login): unifiedportal-mem.epfindia.gov.in/memberinterface/
• EPFO Website (resources and contacts): epfindia.gov.in
• EPFiGMS (Official Grievances/Tracking): epfigms.gov.in
• UMANG App (EPFO services on mobile): umang.gov.in | UMANG Helpline: 1800‑11‑5246 (toll‑free)
• Regional Office WhatsApp Helpdesks: see “Contact Us” on epfindia.gov.in for your office’s WhatsApp number

When to call and what to keep handy

Call the EPFO toll‑free line for account access issues (UAN activation/login), claim delays beyond normal timelines, corrections that require verification (name, father’s name, gender, date of birth), and employer‑mapping problems (multiple UANs, establishment ID confusion). If your query is purely about balance/last contribution, use the missed‑call or SMS options for instant results.

You will get faster resolutions if you keep verified identifiers ready. EPFO agents cannot act on vague descriptions; they will ask you to authenticate basic details. If you raised a grievance earlier, have the registration number and the office handling it. For pension (EPS) matters, PPO number and the bank branch IFSC are often necessary.

• Your UAN (12‑digit Universal Account Number, introduced in 2014) and registered mobile number
• Date of birth (as per Aadhaar), Aadhaar last 4 digits, PAN last 4 digits, and full legal name
• Employer’s Establishment ID (if known), last month of contribution, and current employer name
• Bank account last 4 digits (the one linked in KYC), IFSC, and passbook screenshot if queried
• Claim reference number (Form 19/10C/31), submission date, and any error messages/screenshots
• Pension PPO number (for EPS), previous PF account numbers, and transfer claim IDs if applicable

Use digital self‑service before you dial

For balance and contribution details, give a missed call to 011‑22901406 from your mobile number registered against your UAN. If your UAN is activated and KYC (Aadhaar, PAN, bank) is correctly seeded, you’ll receive an automated SMS with your current balance and last contribution. If KYC is incomplete, you may receive limited information or be asked to complete KYC first on the Member Portal.

The SMS utility works even on basic phones. Text “EPFOHO UAN” to 7738299899. To receive the message in a preferred language, append a three‑letter code, for example: ENG (English, default), HIN (Hindi), TAM (Tamil), TEL (Telugu), MAL (Malayalam), BEN (Bengali), MAR (Marathi), GUJ (Gujarati), PUN (Punjabi), or KAN (Kannada). Example: “EPFOHO UAN HIN”. Operator SMS charges apply.

On smartphones, the UMANG app and the EPFO Member Portal provide the richest feature set: view/download your passbook, update KYC, file claims (Form 19, 10C, 31), track claim status, and initiate transfers between old and new PF accounts. UMANG also integrates Aadhaar‑based e‑authentication, reducing documentation and follow‑ups. For step‑by‑step guidance, check the “EPFO” section in UMANG under “Employee Centric Services”.

Escalations, grievances, and realistic timelines

If your issue is not resolved by phone or self‑service, register a formal grievance on the EPFiGMS portal (epfigms.gov.in). Select your jurisdictional office carefully (based on where your PF account is maintained), choose the correct category (e.g., “Final Settlement”, “Transfer”, “KYC”, “Pension”), and upload supporting documents (clear PDFs/JPEGs; typical per‑file size limit is around 5 MB). You will receive a docket number by SMS/email for tracking.

Grievances are routed to the concerned Regional/Sub‑Regional Office. Straightforward KYC or name rectifications can close within 7–15 working days, while legacy account transfers, employer‑verification dependencies, or Aadhaar mismatch cases may take longer (often up to 30 working days). If you have no response or an unsatisfactory closure, you can re‑open the ticket with additional evidence or escalate to the higher office within EPFiGMS.

For persistent, unresolved matters, members may also consider raising the issue on CPGRAMS (pgportal.gov.in) with your EPFiGMS reference attached. However, in most cases, a well‑documented EPFiGMS grievance with clear proofs (Aadhaar/PAN copy, passbook, employer letter, screenshots) yields faster results without external escalation.

Regional offices, in‑person help, and official address

EPFO operates over a hundred regional and sub‑regional offices across India. If your case requires document verification or employer coordination, an in‑person visit can help. Before visiting, note your office’s public reception hours (generally aligned with 09:30–17:30 IST on working days) and carry originals plus self‑attested copies of identity documents, passbook printouts, and any employer communications.

The central headquarters address is: Employees’ Provident Fund Organisation, Bhavishya Nidhi Bhawan, 14, Bhikaji Cama Place, New Delhi – 110066. For your nearest office’s address, phone, and WhatsApp helpline, use the directory under “Contact Us” on epfindia.gov.in. Many offices run WhatsApp Business helplines for quick document checks and status updates; always message from the mobile number linked to your UAN for faster verification.

If you are overseas and cannot call the toll‑free line, use EPFiGMS and the Member Portal for official communication. You may also contact your regional office via email/WhatsApp listed in the directory, or call through VoIP apps to Indian numbers. Ensure you never share OTPs or passwords over email, chat, or phone; EPFO will not ask for them.

Pro tips to avoid delays and protect your PF account

Complete KYC early. Seed Aadhaar, PAN, and bank details on the Member Portal and ensure your name, date of birth, and gender exactly match Aadhaar. Most claim and transfer failures stem from identity mismatches. If your employer details are outdated, file a transfer from the old PF account to your active UAN account before initiating withdrawals.

Keep records. Save claim acknowledgments, SMS confirmations, and UMANG/portal screenshots. Note the date/time and the name (or ID) of the phone agent if you called 1800‑118‑005. For any payment issues, keep your bank statement highlighting returned NEFT/IMPS entries. Never share OTPs, never pay “service fees” to third parties for EPFO actions, and rely only on official channels listed above. This discipline shortens resolution time and keeps your retirement savings safe.

How do I contact provident funding?

(888) 547-4050
Please contact Provident Funding at (888) 547-4050, and we will connect you to a licensed Mortgage Consultant to assess your current situation. Do I need to provide information on properties/vacant land that Provident is not financing? Yes.

What is the customer care number of Provident Fund India?

Please send your queries to following e-mail id: If your are an employee: [email protected]. If your are an employer: [email protected]. You may also make a call at our toll-free number: 14470.

Is Provident Funding a bank?

PROVIDENT FUNDING Provident Funding is a nationwide direct mortgage lender and servicer. Founded in 1992, we have maintained a firm commitment to a low-cost business model.

Who owns Provident Funding?

CEO Craig Pica
The ratings are also constrained by key person risk related to CEO Craig Pica, who exercises significant control over the company as a majority shareholder, together with the Pica family.