Premier Bank Customer Care Number: How to Reach the Right Team Fast

There isn’t a single universal “Premier Bank customer care number.” The name “Premier Bank” is used by several unrelated banks in different countries, each with its own call centers, hours, and security procedures. To avoid delays and potential fraud, you should contact the specific Premier Bank that issued your account or card through its official channels. The surest sources are: the phone number printed on the back of your debit/credit card, the “Contact” page inside your bank’s mobile app, and the customer service section of the bank’s official website.

If you are unsure which Premier Bank you use, check your last statement or online banking profile for the exact bank name, logo, and web domain. Misdialing or calling an unofficial number you found on social media or search ads can expose you to scams. The guidance below will help you identify the correct institution and connect quickly to a real representative, including what to prepare before you call and what timelines apply for fraud or dispute claims.

Why there are multiple “Premier Bank” numbers

“Premier Bank” is a common brand used by different institutions. For example, there are banks named Premier Bank in the United States (including distinct regional banks), as well as The Premier Bank Limited in Bangladesh, and Premier Bank in Kenya and Somalia. These organizations are not affiliated, so their customer care numbers, menu options, and hours differ. Using the wrong number often results in security verification failures or being referred elsewhere.

Because customer care numbers can change, relying on a four-year-old blog post or a screenshot is risky. Many banks rotate toll-free lines (e.g., 800/888/877 prefixes) or add dedicated lines for card loss, international calls, treasury clients, or business banking. Always cross-check the number from at least two official sources: card back and website, or app and statement. If the digits don’t match exactly, do not call.

Official websites where you will find the correct customer care number

Use the official site for your specific bank. The customer care number is typically listed under “Contact,” “Support,” or the page footer, and it’s also embedded in the secure mobile app. Below are common, verified domains for institutions that use the “Premier Bank” name. Navigate to these sites and select the relevant country or product to retrieve the current phone number and hours.

• First PREMIER Bank (United States): firstpremier.com — Consumer banking and credit cards; also see the bank’s mobile app for in-app calling.
• Premier Bank (OH/MI, United States): yourpremierbank.com — Retail, business, and commercial banking in the Midwest; “Customer Care” details posted under Contact.
• Premier Bank, Inc. (WV/VA/DC area, United States): premierbankinc.com — Regional banking; contact numbers by department shown on the site.
• The Premier Bank Limited (Bangladesh): premierbankltd.com — Call center and branch contact details; local short code and full hotline listed.
• Premier Bank (Kenya): premierbank.co.ke — Kenyan operations; customer support and branch lines published under “Contact Us.”
• Premier Bank (Somalia): premierbank.so — Somalia operations; customer care details and WhatsApp/SMS options often provided.

Tip: Always type the domain directly into your browser or use a saved bookmark. Avoid sponsored search results that may mimic bank branding. On the contact page, confirm you see a valid TLS certificate (padlock icon) and the exact domain above. When in doubt, use your bank’s mobile app “Help” or “Contact” section, which dials the correct number automatically.

Fastest ways to speak to a human

If your issue involves a lost or stolen card, suspected fraud, or a Zelle/ACH/wire you did not authorize, call immediately using the emergency or “report fraud” number listed on the back of your card or in-app. Most banks staff these lines 24/7. Typical off-peak hold times are 2–10 minutes; on Mondays and the first/last business days of the month, waits can extend to 15–30 minutes. If you cannot wait, many banks offer a callback feature—use it.

For routine matters (address changes, statement copies, travel notices), try secure messaging in the app or online banking. Response times are commonly within 2–6 business hours for messages submitted before 4:00 p.m. local time. For wire recalls and merchant disputes, phone support is strongly recommended because time-sensitive steps (e.g., recalls, card hotlisting) may need to be initiated during the call.

What to have ready before you call

Having the right details at hand reduces verification time by 1–3 minutes and prevents callback delays. Banks will never ask for your full card PIN or full online password over the phone, but they will verify your identity using multi-factor questions.

• Your full name, last 4 digits of your card or account number, and the phone number/email on file.
• Government ID details (last 4 of SSN in the U.S., NID/passport in other countries) and your recent transaction amounts (e.g., a purchase of $23.47 on a specific date) to pass knowledge-based checks.
• For disputes: merchant name, exact amount, date, whether the card was present, and any prior contact with the merchant. For transfers: trace/confirmation numbers (ACH trace, SWIFT MT103, or wire reference), and the time you initiated the payment.

If you are calling from outside your bank’s home country, note the international format. Toll-free prefixes like 800/888/877 may not work abroad. Use the bank’s dedicated international number if provided, or place the call from within the bank’s mobile app over data/Wi‑Fi. Some banks provide secure chat that can initiate card blocks without a voice call.

Security, fraud, and dispute timelines you should know

Unauthorized electronic fund transfers in the U.S. generally fall under Regulation E: report within 2 business days after learning of the loss to cap liability at $50; after 2 business days but within 60 days of the statement, liability can be up to $500; after 60 days from the statement date, liability may be unlimited. For credit card billing errors (Regulation Z), you typically have 60 days from the statement mailing date to open a dispute. These windows are strict—call as soon as you notice an issue.

Outside the U.S., timelines vary by country and network. Visa and Mastercard chargeback filing windows commonly range from 30 to 120 days from the transaction posting date, depending on the reason code. Card replacement for loss/fraud is usually free; some banks charge an expedited delivery fee (often $15–$35 domestically, higher internationally). Ask the agent for your case number and the expected resolution date; note both.

Practical calling sequence (works with most call trees)

When the IVR asks for a reason, say “lost card,” “fraud,” or “representative” to get routed faster. If prompted for your full card number and you do not have it, choose the option for “I don’t have it” or “more options.” Provide only the last 4 digits when asked verbally by an agent; never disclose your full online banking password or one-time passcode unless you initiated the call to an official number and you are inside your bank’s app.

At the end of the call, request: the agent’s name or ID, your case/claim number, a summary of actions taken (e.g., card blocked at 14:32 local time), and any documents you will receive by email or postal mail. If a promised callback or credit does not arrive by the stated date, follow up referencing the case number to avoid re-verification from scratch.

If you still can’t find the correct customer care number

Use the bank’s mobile app “Contact” or “Help” button—this often dials the correct line without revealing the number, which prevents typos and spoofing. Alternatively, visit a local branch; branch staff can place an internal call on your behalf and validate your identity in person. For cross-border accounts, use the international number listed on the official site or request a secure callback via in-app messaging.

If you believe you called a fake number or shared sensitive information, immediately call the official number from the card back or website, ask to reset your online credentials, add a travel/password note to your profile, and review recent transactions. Document times and steps taken; if your bank supports it, enable additional controls such as card lock, per-transaction alerts, and 2-step verification.

Bottom line

Because multiple institutions use the name “Premier Bank,” there is no single customer care number. The fastest and safest path is to use the phone number printed on your card, the in-app contact button, or the “Contact” page of your bank’s official website (for example: firstpremier.com, yourpremierbank.com, premierbankinc.com, premierbankltd.com, premierbank.co.ke, or premierbank.so). Confirm the domain, dial, authenticate with only the required details, and obtain a case number for any service request or dispute.

Do banks have 24 hour customer service?

Customer service hours vary among banks, with many only offering the ability to speak with a representative during business hours. If you prefer wider access to customer service, you might want a bank that allows you to communicate with a live person anytime.

How do I talk to a live person at Premier Credit Card?

Give us a call!
Our award-winning staff is here to help at 1-800-987-5521. Available 7 am-9 pm Mon-Fri; 8 am-4:30 pm Sat.

How do I contact Prime Bank Customer Care?

For 24/7 Contact Center assistance:
Dial 16218 (Locally) and or +88 09610016218 (From overseas).

What’s the highest credit limit with First Premier Bank?

$5,000
The highest credit limit for a First Premier credit card is $5,000, available with the First PREMIER® Bank Secured Credit Card. Note that the credit limit for the card equals your security deposit, and the minimum deposit to open the account is $200.