Postmates Customer Care Number: How to Reach Real Support in 2025

If you are looking for a “Postmates customer care number,” the most important thing to know is that Postmates is now part of Uber. Consumer support for Postmates orders is handled through Uber Eats support channels. In most cases, there is no general inbound phone line for non-emergency order issues; the fastest path is through the in-app Help or the Uber support site.

Uber announced its acquisition of Postmates on July 6, 2020, in an all‑stock deal valued at approximately $2.65 billion, and closed the transaction on December 1, 2020. Since then, customer service systems have been consolidated under Uber Eats. That means your order history, refunds, and live-order support are all managed via the Uber Eats app or help.uber.com, even if you placed the order in the Postmates app or on postmates.com.

Is there a Postmates customer care phone number?

There is no public, general-use Postmates phone number for routine customer service (missing items, late deliveries, billing questions). Uber and Postmates direct customers to the in-app Help or to the web help center to ensure orders are matched to the correct account and merchant, and to keep a verified audit trail of the issue.

Be cautious of third-party websites listing “Postmates phone numbers.” Many are outdated or not affiliated with Uber. The only phone-based exception that applies to riders/customers is Uber’s Critical Safety Line in the United States, which is strictly for safety-related incidents and emergencies (details below). Non-emergency order issues are best handled in-app for the fastest, documented resolution.

Official ways to get help fast

For live orders, in-app support is available 24/7. You can report missing items, wrong items, and delivery problems as soon as they occur. During an active delivery, the app usually offers call or chat options with the courier or restaurant, plus direct contact with Uber support in urgent cases. For completed orders, you can file a report linked to the order number and receive follow-up within the app and by email.

On the web, go to https://help.uber.com and choose Uber Eats to access your order history and file an issue. If you used Postmates, you will be redirected to the Uber help flow. You can also start at https://help.uber.com/ubereats to jump straight to delivery and billing topics. You’ll need to sign in with the same account you used to place the order so support can locate it quickly.

Step-by-step: Contact from the Uber Eats app (for Postmates orders)

These steps link your message to the exact order and merchant for faster resolution and minimize back-and-forth:

• Open Uber Eats, tap “Orders,” and find the order (active or past) that needs help.
• Tap “Help” on that order. For active deliveries, you may see options like “Report a problem with this order” or “There’s an issue with my delivery.”
• Select the specific problem (missing item, incorrect item, order never arrived, courier issue, billing, promo code, etc.).
• Provide details: item names, quantities, what happened, and the time you noticed the issue. Add photos or screenshots when applicable.
• Submit. For live orders, responses are often near real-time. For past orders, you’ll get a notification and an email once reviewed.
• Track the case under “Help” → “Activity” or by reopening the order’s Help thread. Keep replies within the same thread so a single agent can follow the context.

If you cannot access the app (e.g., phone lost), sign in at https://help.uber.com/ubereats on a browser and select the order from your account history. If you checked out as a guest, use the original receipt email link to connect the case to your purchase.

Phone options that do exist (when a call is appropriate)

While standard customer service is handled digitally, two phone lines are relevant in the United States. Use these only for their intended purpose. Calling them for routine missing items or refunds will slow down your resolution and you’ll likely be redirected back to in‑app Help.

• Uber Critical Safety Line (US): 800‑285‑6172 — For urgent safety incidents during a delivery (accidents, threats, medical emergencies). Available 24/7. Not for order quality or billing issues.
• Uber Eats Merchant Support (US): 833‑275‑3287 — For restaurants and stores on Uber Eats/Postmates needing help with live orders, device issues, menu updates, or payouts. Live order support is typically 24/7; account and billing support hours may vary by region.

Note for couriers: Delivery partners should use the Uber Driver app’s Help section for callbacks or live support tied to a trip. Phone numbers for delivery partners can vary by market and are surfaced in-app when eligible.

Response times, refunds, and escalation

Live-order help is often near real-time. For completed orders, initial responses frequently arrive within a few hours, though complex billing reviews can take longer. You’ll see updates by push notification and email. Keep notifications enabled so you don’t miss requests for additional information.

When refunds are approved, small adjustments are commonly issued as Uber Cash or credits to your Uber Eats account for immediate use. Refunds back to your original payment method can take 3–10 business days to appear, depending on your bank. You’ll see the credit amount and method in the resolution message linked to the order.

If a case isn’t resolved after the first reply, reopen the same Help thread and add clarifying details (order number, timestamps, photos). Avoid opening multiple tickets for the same order; it fragments the history and slows review. As a last resort for unresolved billing errors, you can dispute the charge with your card issuer, but this process typically takes longer than working directly with Uber support.

Tips to speed up support

Provide the order number, exact item names, and a concise description of what went wrong (e.g., “Spicy tuna roll missing,” “Driver marked delivered at 7:52 pm but no food at door; photo shows different address”). If food quality or packaging is at issue, include clear photos that show the problem and the sealed bag or receipt if available. The more verifiable detail you provide, the fewer back-and-forth messages you’ll need.

Double-check your contact details under Account → Settings so support can reach you for time-sensitive questions. If you’re traveling or using a VPN, confirm your phone number has the correct country code. Keep communications inside the original Help thread; agents can see the case history and resolve faster when all context is in one place.

For couriers and merchants

Couriers who previously delivered for Postmates now operate through the Uber Driver app. Use Help → Trips and Adjustments for trip issues, earnings, or safety concerns, and request a callback where available. In many cities, in-person support at Uber Greenlight hubs is also available; locations and hours appear in the Driver app under Help → Greenlight locations.

Merchants manage orders and support through Uber Eats Manager (UEM) and the merchant help center. For urgent, live-order problems (device offline, order stuck, wrong courier arrival), call 833‑275‑3287 in the US. For non-urgent tasks—menu edits, holiday hours, payouts—use the Help option inside UEM or visit https://help.uber.com and select “Merchants.” Sales inquiries for new restaurants start at https://restaurants.uber.com.

Company background and why this changed

Postmates was founded in 2011 in San Francisco and grew rapidly with on‑demand delivery across thousands of US cities. Uber announced its plan to acquire Postmates on July 6, 2020, and closed the deal on December 1, 2020. Following integration throughout 2021, customer, courier, and merchant support migrated into Uber’s unified systems to streamline operations and speed up resolutions.

As a result, there is no standalone Postmates customer care number for consumers today. The most reliable path is the in-app Help tied to your order, with the Uber Critical Safety Line reserved for emergencies. For merchants, 833‑275‑3287 and the Uber Eats Manager dashboard remain the quickest ways to reach a human for live-order needs.