Policybazaar Customer Care Number: Expert Guide to Getting Help Fast

Official customer care contact details

As publicly advertised by Policybazaar (founded in 2008 and part of PB Fintech Ltd.), the primary toll-free customer care number within India is 1800-208-8787. This line is typically available seven days a week and is suitable for help with buying policies, renewals, claims assistance, premium payment support, and account-related queries. Toll-free 1800 numbers are free to call from most Indian networks; if you are overseas, use the app or email for a callback since many international carriers do not connect to Indian 1800 numbers.

For written support, the commonly used customer service email is [email protected]. You can also raise a ticket via the Policybazaar website (www.policybazaar.com) or from the Policybazaar mobile app (10M+ downloads on Google Play as of recent public data). Typical support hours are 9:00–21:00 IST (Mon–Sun), with extended capacity near common renewal/tax seasons. Always verify the latest hours and numbers on the official website if you are unsure.

• Toll-free helpline (India): 1800-208-8787
• Customer support email: [email protected]
• Website: https://www.policybazaar.com
• Registered/corporate address: Plot No. 119, Sector 44, Gurugram, Haryana 122003, India

When and how to get the fastest resolution

If your query is time-sensitive (for example, a renewal due today or a claim intimation), calling 1800-208-8787 during business hours is usually the fastest route. If you encounter long queues, use the app or website to request a callback. In the app, sign in with your registered mobile number, go to your policy card or Profile → Help & Support, describe the issue, and choose “Call me back.” This creates a ticket and puts you in a priority callback queue without waiting on hold.

For documented trails and attachments (ID proofs, payment receipts, claim documents), email [email protected] and include your registered mobile number, policy/proposal number, and a concise subject line (e.g., “Endorsement—Name Correction—Policy No. PB123456”). You should receive an auto-acknowledgment with a ticket/reference ID—save it for follow-ups. If your concern relates to a specific insurer’s claim or endorsement workflow, customer care may coordinate with the insurer and revert with the insurer’s case ID alongside your Policybazaar ticket.

If your registered contact details have changed, update them in the app or share proof over email before asking for sensitive actions. This avoids KYC verification loops that can delay resolution. Also, for payment issues, attach the payment reference (UTR/RRN), date, amount, and mode (UPI, card, netbanking) to accelerate reconciliation.

Issues Policybazaar customer care can handle effectively

New purchase assistance and premium comparisons: If you are comparing term, health, motor, or travel insurance, customer care can help interpret benefits, riders, and exclusions across insurers and shortlist plans that match your budget and underwriting profile. For example, they can explain PED (pre-existing disease) waiting periods in health insurance or clarify IRDAI-mandated features like ACI in term plans that include critical illness riders.

Policy servicing and endorsements: Use customer care for common updates such as name/date of birth corrections, address/nominee changes, addition of riders, IDV changes in motor insurance, NCB transfer letters, or to retrieve policy copies. Where the insurer requires direct consent or fresh KYC, customer care will guide you on the exact form and document set.

Claims assistance and navigation: Policybazaar can help you file or track claims with your insurer—especially helpful in health (cashless pre-authorization), motor (intimation, survey appointment), and life (document checklist for death/maturity claims). They will typically provide both a Policybazaar ticket ID and the insurer’s claim reference so you can track progress on both fronts.

Escalation and grievance redressal (including regulator contacts)

If your issue remains unresolved, ask the agent to escalate internally and provide a written acknowledgment with your ticket ID and the expected turnaround time. Escalations are generally routed to a supervisor or a dedicated grievance team. If you emailed, reply on the same thread and add the word “Escalation” to the subject line along with your ticket ID for visibility.

If there is still no resolution after a reasonable period or the matter involves the insurer’s decision (for example, a claim repudiation), you may escalate to the insurer’s Grievance Redressal Officer (GRO). Policybazaar customer care can share the insurer’s GRO email and office address on request. Keep copies of all emails, call logs, payment proofs, and medical or repair documents.

For regulatory escalation in India, you can reach the IRDAI Grievance Call Centre at 155255 or 1800-4254-732 and file a complaint on the IRDAI’s online portal (IGMS/Bima Bharosa) at https://igms.irda.gov.in. Use this route after you have attempted resolution with the intermediary (Policybazaar) and the insurer, and keep all reference numbers handy when you escalate.

Safety, verification, and fraud prevention

Only use the official toll-free 1800-208-8787, the website www.policybazaar.com, and the [email protected] email for support. Be alert to look-alike numbers, unofficial WhatsApp accounts, or requests to transfer premiums to personal bank accounts or unknown UPI IDs—legitimate premium payments are routed through secured payment gateways or the insurer’s official links. Never share OTPs or CVV on calls.

When you receive a callback, ask the agent to confirm your ticket ID and basic policy details you’ve already provided (not full card numbers or OTPs). If you doubt authenticity, hang up and call 1800-208-8787 yourself. For document submission, prefer the in-app upload or responses to the original [email protected] thread so your files remain associated with your case.

Address and company background (for reference)

Policybazaar operates from Gurugram, Haryana. The commonly cited corporate/registered address is Plot No. 119, Sector 44, Gurugram, Haryana 122003, India. If you plan a physical visit for any reason, first confirm the visitor policy and timing by calling the helpline; most servicing is completed online or over the phone, and insurers often require digital submissions for audit trails.

The platform launched in 2008 and is widely recognized as India’s largest insurance marketplace by premium facilitated across life, health, and general insurance categories. PB Fintech Ltd., the parent company of Policybazaar, completed its stock market listing in 2021. While Policybazaar assists with comparisons and servicing, remember that policy issuance, underwriting, and claim decisions ultimately rest with the respective insurer.

Practical call checklist

• Identification: Registered mobile number and email ID; proof of identity if your registered details changed.
• Policy details: Policy number or proposal/application ID; insurer name; plan name; date of purchase or renewal.
• Payments: Amount, date, mode (UPI/card/netbanking), and transaction reference (UTR/RRN/PG ID); screenshots or PDFs.
• Claims: Claim/intimation number, hospital/garage name, estimate/invoice, FIR (for theft/major accidents), and any medical reports.
• Specific request: A short, clear description of what you need (e.g., “endorsement—address update,” “refund—duplicate payment,” “claim—cashless pre-auth status”).

Tip: After any interaction, ask for the ticket/reference ID and the promised turnaround time, and set a reminder. If you do not hear back within the stated window, reply on the same email thread or call 1800-208-8787 with the ticket ID for a prioritized follow-up.

How to get a refund from policy bazaar?

We request you to share the following details with our customer care team at [email protected] to help us investigate this:

1. Your vehicle registration number.
2. Registered contact number and email address.
3. Policy/ payment details.

Who is the policybazaar?

Policybazaar is an Indian insurance aggregator and multinational financial technology company based in Gurgaon. The corporation was established in June 2008 by Yashish Dahiya, Alok Bansal and Avaneesh Nirjar.

Can I get a refund if I cancel my policy?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, if you cancel your insurance policy, you will likely receive a refund for the unused portion of your premium, minus any applicable fees or penalties. The refund amount will depend on whether you paid your premiums in advance or monthly, and on the specific terms of your policy.  Here’s a more detailed explanation:

• Refunds for unused premium: If you paid for your insurance policy in advance (e.g., for a six-month or annual term), and you cancel before the end of the term, you are generally entitled to a refund for the remaining unused portion of the premium. 
• Potential fees and penalties: Some insurance companies may charge a cancellation fee, especially if you cancel soon after purchasing the policy. These fees are usually a small percentage of your remaining premium or a flat fee, but they can sometimes be substantial. 
• Factors affecting refunds: The amount of your refund will also depend on whether you pay your premiums in installments or in a lump sum. If you pay monthly, you may receive a refund for the remaining days of the month. 
• Life insurance policies: The refund process differs for term life insurance and permanent life insurance policies. Term life insurance policies typically do not build cash value, so there is no refund upon cancellation. Permanent life insurance policies, like whole life or universal life, accumulate cash value over time, and you may receive a portion of that cash value back upon cancellation, minus any fees or charges. 
• Other considerations: It’s important to check your policy documents or contact your insurer to understand the specific terms and conditions regarding cancellations and refunds. You may also want to compare the potential refund against any fees or penalties before making a decision to cancel. 

AI responses may include mistakes. Learn moreHow To Cancel Car Insurance | ProgressiveProgressiveWhen and How to Cancel Your Car Insurance Policy | BankrateAug 8, 2025 — There are several reasons you might need to cancel your car insurance — maybe you’re switching providers, moving to ano…Bankrate(function(){
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What is a full refund policy?

A full refund policy means that customers can receive a refund of the total amount paid if they return a defective product or are dissatisfied with their purchase.