PhonePe Customer Care Number: The Correct, Safe Ways to Get Help

Quick answer: Is there a PhonePe customer care number?

If you are a consumer using the PhonePe app, there is no general, public customer care phone number to call. PhonePe’s official guidance is to use in-app support or their help center website for all user issues. This policy significantly reduces fraud risk from fake helpline numbers—a common scam in India’s UPI ecosystem.

There are, however, dedicated helplines for merchants (shops accepting PhonePe). If you are a merchant, you can call 080-68727374 or 022-68727374 for PhonePe Business/merchant support. These numbers are not intended for consumer issues. If anyone shares a “PhonePe customer care” number different from these—and asks for your OTP, UPI PIN, or to screen-share—treat it as a scam.

Official contact options that are safe to use

For most issues (failed UPI transfers, pending refunds, account access, KYC, wallet queries), use the in-app Help & Support. This routes your ticket to the right team with transaction details attached, which speeds up resolution and reduces back-and-forth.

If you cannot access the app, you can still raise or track issues via the official help center website. For fraud or urgent security risks, contact the national cybercrime helpline as described below. Avoid searching for helpline numbers on social media or search engines, where fake listings are common.

• PhonePe in-app support (recommended): Open PhonePe > Profile (top-left) > Help > Choose a topic > Contact Support. You can attach the transaction, see the UPI Ref ID, and get contextual updates.
• Official Help Center: https://support.phonepe.com — browse FAQs, sign in to submit/track tickets, and view resolution timelines.
• Merchant helpline (for businesses only): 080-68727374 and 022-68727374 — for PhonePe Business device/app, settlements, QR issues.
• National cybercrime helpline (fraud): 1930 (India) and portal https://cybercrime.gov.in — call immediately if you’ve been scammed; early reporting (within minutes) has the best chance of fund recovery.
• BHIM UPI helpdesk (NPCI): 1800-120-1740 — additional assistance for UPI-rail disputes when app/bank support is stuck.

When to contact your bank or NPCI instead of PhonePe

UPI transactions ride on your bank account. If money is debited but the payment shows “Pending” or “Failed,” the reversal typically happens automatically within T+1 to T+3 working days (T = transaction day). Your bank generates the UTR (Unique Transaction Reference) for the transfer; PhonePe shows the UPI Ref ID in the transaction details. Both IDs help trace the payment.

If a UPI payment remains unresolved beyond 3 working days, raise a complaint both in PhonePe and with your bank (using the UTR/Ref ID and time of transaction). For certain high-value categories (education/hospital fees), UPI limits can be higher if your bank supports it; otherwise, the standard UPI cap is up to ₹1,00,000 per day per bank account. NPCI’s BHIM UPI helpdesk (1800-120-1740) can be used if app and bank channels are not progressing.

Step-by-step help for common scenarios

Money debited, payment “Pending” or “Failed”

First, open the specific transaction in PhonePe and note the UPI Ref ID, UTR (if shown), exact time, and recipient VPA/UPI ID or bank details. Most such transactions auto-reverse within 24–72 working hours as banks reconcile. Do not attempt repeated transfers to “force” success; you may end up doubling the debit.

If the status doesn’t resolve after 3 working days, raise/continue a ticket in PhonePe and contact your bank referencing the UTR/UPI Ref ID. Provide a concise description: date/time, amount, payer VPA, payee VPA/bank, and screenshots. Banks and NPCI typically quote a resolution TAT of 3–5 working days for standard UPI disputes.

Refunds for card/net-banking or merchant payments via PhonePe

For payments made on partner apps/sites using PhonePe (card, net-banking, or wallet), refund timelines follow the acquiring bank or gateway’s settlement cycles. It is common to see T+2 to T+5 working days for refunds to reflect, and in some card cases up to 7–10 working days on the card statement. PhonePe will display the refund reference when the merchant issues it.

If the merchant confirms a refund but it hasn’t arrived after the promised window, share the ARN (Acquirer Reference Number) or refund reference from the merchant with your card-issuing bank. Parallelly, keep your PhonePe ticket updated with the merchant’s confirmation and ARN to expedite traceability.

Fraud, unauthorized debit, or scam QR/collect requests

Act fast. Call 1930 immediately and file a complaint at https://cybercrime.gov.in. Early reporting (ideally within 30 minutes) can trigger the “hold” mechanism on beneficiary accounts through the banking network. Then, open PhonePe and report the transaction under Help > Report a problem > Fraud/Unauthorized. Change your UPI PINs and app/device locks at once.

Document everything: the number or handle that contacted you, payment links/QRs, timestamps, and amounts. Never share OTPs, CVV, UPI PINs, or screen-share. PhonePe support will never ask for these. If someone claims to be “PhonePe support” and asks for remote access apps, end the call/chat.

Safety checklist: avoid fake “PhonePe customer care” numbers

Fraudsters often run ads or create profiles that look official. The best defense is to stick to the app and official sites, and to follow strict data hygiene. A few minutes of caution can save days of dispute effort.

Use this short checklist whenever you need support or receive an unsolicited call or message:

• Only use in-app support or https://support.phonepe.com. Do not rely on numbers found via random web searches or social media.
• PhonePe will never ask for your UPI PIN, OTP, CVV, full card number, or to install screen-sharing apps. Anyone asking is a scammer.
• Verify URLs: they must end with phonepe.com. Be wary of lookalike domains (e.g., “phone-pe,” “phoonepe,” different TLDs).
• Avoid “collect” requests from unknown contacts. If you didn’t initiate a purchase or bill, decline.
• Set per-transaction limits in your bank/app, enable device locks and SIM PIN, and keep your email and phone updated for alerts.

Escalations, timelines, and regulators

Typical UPI dispute resolution takes 3–5 working days after you raise a ticket with the app and your bank. Wallet or card disputes can take longer (sometimes 7–10 working days for refunds to show on statements; chargebacks may run 45–120 days depending on card networks). Keep your ticket ID(s) and UTR/UPI Ref ID handy and add any bank/NPCI updates to the same thread for continuity.

If you are unsatisfied after 30 days from raising a formal complaint, you can approach the RBI Integrated Ombudsman via the Complaint Management System at https://cms.rbi.org.in. For fraud/scams, continue follow-up on https://cybercrime.gov.in and the 1930 helpline case. Maintain a clear log: dates, ticket IDs, UTR/UPI Ref ID, bank complaint numbers, and any ARN for card refunds. This documentation greatly improves traceability and speeds up final resolution.

Bottom line

For consumers, the safest and most effective “PhonePe customer care number” is actually the in-app Help & Support and the official help center website. For merchants, the official helplines are 080-68727374 and 022-68727374. For fraud, call 1930 immediately. Sticking to these channels, and keeping precise transaction details (UPI Ref ID, UTR, timestamps, amounts), will maximize your chances of fast and successful resolution.

If in doubt, do not call back numbers sent over SMS/WhatsApp or found on random web pages. Open the PhonePe app or visit https://support.phonepe.com and start from there. Your bank and NPCI (1800-120-1740) are your next lines of support for UPI-rail issues that need interbank action.