PF Customer Care Number: How to Reach EPFO Fast, Verify Contacts, and Get Issues Resolved

What “PF customer care” means and who handles it

In India, “PF” typically refers to the Employees’ Provident Fund (EPF), administered by the Employees’ Provident Fund Organisation (EPFO) under the Ministry of Labour & Employment. EPFO provides national self-service numbers for balance and passbook information, as well as office-wise phone lines for member support and grievance redressal.

Because phone numbers can change and vary by region, the most reliable approach is to use EPFO’s official channels to obtain the correct contact for your state or city, and to use the national self-service numbers for quick checks. Below you’ll find the numbers and links that actually work in practice, plus guidance to verify any PF customer care number before you dial.

Numbers and channels that work across India

EPFO operates two national self-service numbers to access your PF balance and basic account information. These services are tied to your UAN (Universal Account Number) and the mobile number registered with EPFO. Ensure your UAN is activated and Aadhaar/PAN/bank details are seeded for the best results.

For a quick balance check, use one of these official options:
– Missed call service: Give a missed call from your registered mobile to 9966044425. You will receive an SMS with your latest EPF balance and last contribution details. This generally works 24×7, though occasional downtime may occur during maintenance.
– SMS service: Send “EPFOHO UAN ENG” to 7738299899 to receive balance/passbook information by SMS. Replace ENG with your preferred language code (HIN for Hindi, TAM for Tamil, MAR for Marathi, TEL for Telugu, MAL for Malayalam, BEN for Bengali, PUN for Punjabi, GUJ for Gujarati, KAN for Kannada). Example: “EPFOHO 123456789012 ENG”. Standard SMS charges may apply.

If you need to talk to a person, use the EPFO office directory to find the correct phone number for your Regional Office (RO/Sub-Regional Office). Start at EPFO’s official website: https://www.epfindia.gov.in and navigate to Contact Us → Office Directory. Office phone lines typically operate Monday to Friday, 9:30 AM to 5:30 PM IST (closed on central government holidays). Calling between 10:00 AM and 12:00 PM usually yields shorter wait times.

How to verify any PF customer care number before you dial

Scam listings and outdated numbers are common on the web. EPFO uses official “.gov.in” domains and provides contact details on its own site and on the EPFiGMS grievance portal. Before calling, cross-check the number directly on EPFO’s directory and confirm the office name and city match your PF records.

The most dependable verification path is:
1) Go to https://www.epfindia.gov.in
2) Click Contact Us → Office Directory → Choose your State/Region → Select your Regional/Sub-Regional Office
3) Copy the office phone number(s) and email shown there, and note office hours
You can also open https://epfigms.gov.in (EPFO’s online grievance management system) and select your office when filing a grievance; the office details shown there should match what you see in the directory.

When calls don’t connect: proven alternatives

EPFO prioritizes written grievances because they create a trackable case ID. If you cannot reach a live agent, file a complaint on EPFO’s grievance portal: https://epfigms.gov.in. Log in with your UAN, select grievance category (KYC, claim status, transfer, withdrawal, pension, etc.), describe the issue precisely, and upload supporting documents (PDF/JPEG, usually up to 5 MB each).

Typical timelines: you should receive an acknowledgment immediately and a substantive update within 15–30 days. If there’s no movement within the stated window, use EPFiGMS to escalate to the next authority. If your grievance remains unresolved after a reasonable period (usually 30 days), you can escalate via the national CPGRAMS portal at https://pgportal.gov.in (Ministry of Labour & Employment → EPFO) with your EPFiGMS reference attached.

Issues you can resolve via phone and what to keep ready

Having the right details at hand makes your call faster and reduces back-and-forth. Many matters—such as basic claim status, passbook queries, and coverage clarifications—can be resolved in one interaction if you provide precise identifiers and dates.

• Keep handy: UAN (12 digits), Member ID(s), date of birth (DD-MM-YYYY), employer Establishment ID, date of joining/leaving (if relevant), last contribution month/year, and the last four digits of Aadhaar/PAN and bank account seeded with UAN.
• Common phone-resolvable topics: passbook/balance clarifications, claim status and typical processing times, transfer-in/out linkage, KYC seeding status, corrections workflow (name/DOB mismatch), and office jurisdiction for your establishment.

Costs, service windows, and practical expectations

EPFO does not charge for customer support. The missed call service to 9966044425 is free from EPFO’s side; your carrier’s conditions may apply. The SMS service to 7738299899 may incur standard SMS charges (often ₹1.00–₹1.50 per SMS, depending on your plan). Calls to Regional Offices are billed per your telecom plan; most office lines are standard landlines.

Service windows are generally Monday–Friday, 9:30 AM–5:30 PM IST for staffed lines. Self-service (missed call/SMS) is available around the clock, except during occasional maintenance. For claims and corrections, allow reasonable processing time: KYC approvals may take 1–7 working days at the employer/EPFO end; simple online claims often complete within 7–15 working days if documents are in order and KYC is fully verified.

Safety, scams, and official sources

EPFO staff will not ask for OTPs, full card numbers, netbanking passwords, or UPI PINs on a support call. If anyone does, hang up immediately and report it. Only use numbers and emails listed on “.gov.in” websites. Never share screenshots showing complete bank details or full Aadhaar numbers over unsecured channels.

Bookmark these official links:
– EPFO website: https://www.epfindia.gov.in
– EPF grievance portal (EPFiGMS): https://epfigms.gov.in
– EPFO on X (Twitter) for updates/outage notices: https://twitter.com/socialepfo
EPFO Head Office (for reference/correspondence): Bhavishya Nidhi Bhawan, 14, Bhikaji Cama Place, New Delhi – 110066.

Troubleshooting: if self-service numbers don’t return your balance

If the missed call (9966044425) or SMS (7738299899) returns no data, check whether your UAN is activated at https://unifiedportal-mem.epfindia.gov.in/memberinterface/ and whether your Aadhaar, PAN, and bank account are correctly seeded and approved. Mismatches in your name/date of birth between Aadhaar and EPFO records often block responses.

If your mobile number changed, update it on the UAN portal first, then retry after 24–48 hours. For legacy accounts not yet linked to your UAN, submit an online transfer request to consolidate. If problems persist, log a ticket on EPFiGMS with screenshots and your UAN; you should receive a case ID and a response from your Regional Office.

Quick checklist to reach the right PF customer care number

Use this compact checklist to avoid dead ends and save time when seeking PF support by phone.

• For balance/passbook: Missed call 9966044425 (registered mobile) or SMS “EPFOHO UAN ENG” to 7738299899 (replace ENG with your language code).
• For live support: Find your Regional Office phone via https://www.epfindia.gov.in → Contact Us → Office Directory; call Mon–Fri, 9:30 AM–5:30 PM IST.
• For tracked resolution: File/track grievances at https://epfigms.gov.in; escalate via https://pgportal.gov.in if unresolved beyond the stated timeframe.
• Before you call: Keep UAN, Member ID(s), DOB, employer Establishment ID, join/exit dates, and masked KYC details ready; never share OTPs or full bank credentials.