PF Customer Care No: The Fastest Ways to Reach EPFO Support

Official PF helpline numbers and channels you can trust

The Employees’ Provident Fund Organisation (EPFO) runs India’s PF system and provides centralized customer support for members, pensioners, and employers. The primary toll‑free PF customer care number is 1800-118-005. Calls from within India are free. Use this number for help with UAN activation, passbook issues, KYC, transfer/withdrawal claims, pension queries, and linking Aadhaar/PAN.

For self‑service updates, EPFO also supports SMS balance and profile info. From your registered mobile, send “EPFOHO UAN ENG” to 7738299899 to receive account details in English. Replace ENG with HIN, TAM, TEL, MAL, PUN, GUJ, MAR, BEN, KAN, or ODI for other languages. Your UAN must be activated and Aadhaar/bank seeded for meaningful results.

• Toll‑free PF helpline (India): 1800-118-005 (working days, typical govt. hours)
• SMS service: Send “EPFOHO UAN ENG” to 7738299899 (replace ENG for other languages)
• Member portal (UAN login): https://unifiedportal-mem.epfindia.gov.in/memberinterface/
• Passbook: https://passbook.epfindia.gov.in/MemberPassBook/Login
• Grievances (ticketing): https://epfigms.gov.in
• Official site: https://www.epfindia.gov.in
• Official X (Twitter) support: https://twitter.com/socialepfo
• EPFO Headquarters (postal): Bhavishya Nidhi Bhawan, 14, Bhikaji Cama Place, New Delhi 110066

Many Regional Offices (ROs) also operate WhatsApp helplines for local cases. You can find RO‑specific contact numbers and emails via EPFO’s Contact directory at https://www.epfindia.gov.in (Contact Us). For employer‑side tech issues (ECR, TRRN, challans), use the employer portal and RO contact listed for your establishment code.

Best times to call and what service levels to expect

EPFO helpline staffing aligns with standard government office hours, typically 9:30 AM to 5:30 PM IST, Monday to Friday (excluding central government holidays). Calling mid‑morning (10:30–12:30) or mid‑afternoon (3:00–5:00) usually yields shorter wait times. Have your UAN and identity details ready to pass verification quickly.

For most informational queries (UAN activation, passbook visibility, KYC status), support can assist on the spot. For account corrections, linkage issues, or claim escalations, you may be directed to raise a ticket on the EPFiGMS portal (https://epfigms.gov.in) so the concerned RO can act. Typical grievance turnaround is 7–15 working days, while statutory claim settlement timelines are up to 20 working days after successful submission; complex cases or compliance holds can extend this.

EPFO’s digital systems do a lot of the heavy lifting. Before you call, try the UAN portal for profile edits, KYC upload, Aadhaar e‑KYC, and online transfer/withdrawal. Many issues resolve faster online because your request immediately lands in the correct workflow with a traceable reference.

Information to keep handy before you dial PF customer care

Verifying your identity is mandatory for account‑level assistance. Having the right details ready dramatically reduces call time and repeat follow‑ups. If your number is not the one registered with UAN, update it via Aadhaar‑based OTP on the UAN portal first.

• UAN (12‑digit) and registered mobile number
• Full name and date of birth exactly as per Aadhaar
• Last 4 digits of Aadhaar and/or PAN (for KYC verification)
• Bank name, last 4 digits of account number, and IFSC (for claim issues)
• Employer Establishment ID and your PF Member ID(s) if you have multiple employments
• Claim ID/Tracking ID (if following up on a specific claim)
• Date of joining and date of exit (as per your service record)
• Any error screenshots or PDFs (for online grievances via EPFiGMS)

If you are calling on behalf of a family member (for example, for a deceased member’s pension/withdrawal), keep supporting documents like death certificate, legal heir documentation, and bank details of the beneficiary ready. For employers, TRRN, ECR month, and payment reference details are essential for challan reconciliation.

Finding the right Regional Office (RO) and jurisdiction

PF records are maintained by the RO that has jurisdiction over the employer’s establishment. If you’re unsure of the correct office, check your Member ID (format: XX/XXX/XXXXX/XXXXXXX) in your UAN portal; the Establishment Code segment maps to a specific RO. Then open the EPFO site → Contact Us → Regional Offices to locate the address, phone, email, and any WhatsApp helpline for that RO.

Why this matters: name/date of birth corrections, service history mismatches, and employer‑specific issues often need RO action. While the national helpline can guide you, the RO executes the correction. When raising a grievance on EPFiGMS, select the correct office to avoid rerouting delays and get a faster resolution.

If you changed cities with job moves, you may have multiple Member IDs under different ROs. Use the “One Member – One EPF” transfer on the UAN portal to consolidate old PF balances. Support can help if the online transfer is stuck due to KYC or employer verification issues.

Escalation path if the helpline doesn’t resolve your issue

Step 1: File a formal grievance at https://epfigms.gov.in. Choose the correct category (e.g., Claim—PF Withdrawal, KYC, Pension) and attach documents. You’ll receive a Registration Number by SMS/email. Track status on the same portal; responses usually arrive within 7–15 working days.

Step 2: If there’s no satisfactory action within the stated timeframe, reopen the grievance or file a reminder from your ticket. You can also tag @socialepfo on X (Twitter) with your ticket number (avoid sharing personal data publicly). Social handles often nudge pending cases at the concerned RO.

Step 3: For prolonged delays or systemic issues, escalate through the Centralized Public Grievance portal (CPGRAMS) at https://pgportal.gov.in, selecting Ministry of Labour & Employment → EPFO. Provide your EPFiGMS reference and all evidence. This creates a time‑bound escalation with oversight.

Common issues the PF helpline can resolve quickly

Identity and access: UAN activation, mobile/email update via Aadhaar OTP, resolving login problems, and locating your UAN when multiple IDs exist. If your Aadhaar and UAN data mismatch, support will explain which field to correct (often at RO level) and how to submit documents.

Transactions and balances: Passbook not updating, missing contributions, and tracking claim payments. For missing entries, you may be asked for the month, employer name, and challan reference to help the RO reconcile. For claim tracking, providing the Claim ID helps confirm status and reasons for any rejection.

KYC and compliance: Linking Aadhaar/PAN/bank, understanding rejection reasons (name mismatch, IFSC incorrect), and explaining documentary proof needed for corrections. Employers can get help with ECR file validation errors and TRRN payment confirmation.

Costs, security, and fraud prevention

Calls to 1800-118-005 are toll‑free within India; there is no service fee for support. All official portals (epfindia.gov.in, epfigms.gov.in, and unifiedportal‑mem.epfindia.gov.in) use HTTPS and do not ask for remote access to your device. Any request for payment to “speed up” a claim is illegitimate—claim processing is not chargeable.

EPFO staff will never ask for your full Aadhaar, full bank account number, OTP, or passwords over phone, email, or social media. Share only the minimal verification data (for example, last 4 digits). If you suspect fraud, immediately report it to your RO via EPFiGMS, and consider filing a cyber complaint at https://cybercrime.gov.in.

Keep your mobile number and email updated on the UAN portal so alerts for contributions, claims, and KYC changes reach you promptly. Enable SMS/email notifications and review your passbook periodically to spot discrepancies early—these are resolved fastest when reported promptly with exact dates and amounts.