Pepsi Customer Care Number: Fast, Accurate Ways to Reach Support

Primary Pepsi Customer Care Numbers (United States)

For Pepsi beverages in the United States, the dedicated Consumer Relations line is 1-800-433-2652. This toll-free number connects you with PepsiCo Beverages North America (PBNA) for product quality concerns, taste or packaging issues, promotions, and general inquiries about Pepsi, Diet Pepsi, Pepsi Zero Sugar, and other PBNA beverage brands. Have your product details ready (see below) to speed up resolution.

PepsiCo’s corporate headquarters switchboard is +1 914-253-2000. While the HQ line is not a consumer-issue hotline, it’s a reliable fallback if you need to be routed to the correct department or cannot reach the toll-free line. Corporate address: PepsiCo, Inc., 700 Anderson Hill Road, Purchase, NY 10577, USA.

Best Online and Alternative Contact Channels

The fastest digital route is the official Pepsi consumer contact form: https://contact.pepsico.com/pepsi. Use this form to upload photos of caps, cans, or bottles (including lot codes), attach receipts, and provide precise details that help the team investigate. You will typically receive an email confirmation and a reply within a few business days, depending on volume.

For broader PepsiCo contacts—including media, investor relations, and regional links—use the company’s hub at https://www.pepsico.com/contact-us. If you are outside the U.S., start at https://contact.pepsico.com and select your country/brand to ensure you reach the correct local Pepsi or bottling partner team. Packaging in your country may also list a toll-free consumer number printed near the nutrition panel or barcode.

What to Have Ready Before You Call or Submit a Form

Providing complete product information is the single best way to shorten resolution time. Pepsi consumer care uses packaging codes to trace production lines and specific bottling runs. A clear photo of the code area and the product front usually helps them resolve issues more quickly and, when appropriate, offer replacements or coupons.

You can usually find a “Best By” date and a production/lot code laser-etched on the neck of a bottle, under the cap liner, or on the top/bottom rim of a can or 12-pack. A UPC (barcode) is printed on multipack cartons and on bottle labels. Time stamps, plant codes, and strings like “JUL 15 2025 08:41 L3” or “24052 13:45 P2” are common formats—snap a photo instead of transcribing if possible.

• Product details: exact product name/flavor, package size (e.g., 20 fl oz bottle, 12 fl oz can, 12-pack).
• UPC (12 digits in the U.S.): found below the barcode on the label or carton.
• Lot/production code and Best By date: from cap, can rim, or case; include time and line if shown.
• Where and when purchased: retailer name, city/state, and purchase date; a receipt image helps.
• Issue description: taste, carbonation, packaging damage, missing items, foreign matter, etc.; include clear photos.
• Your contact info: full name, email, phone, and mailing address for possible coupons or replacements.

Common Request Types and What to Expect

Quality concerns (flat taste, off-flavor, damaged packaging, missing cans in a carton, underfill, etc.) are the most frequent calls. After verifying product and lot codes, Pepsi’s team may request photos, offer troubleshooting (e.g., storage/temperature effects), and, where appropriate, provide coupons or product replacement. Keep any remaining product until the case is closed; occasionally, the team may request the package for analysis.

Promotion, rewards, and code-entry questions (seasonal caps, text-to-win, or QR promotions) are typically handled via the same number and the contact form, but check the specific promotion’s official rules page first (usually printed on the label or cap sticker) for dedicated helplines or deadlines. For delivery, vending, or fountain service issues at a business location, ask to be routed to your local Pepsi bottler or service dispatcher.

Escalations, Safety, and Regulatory Reporting (U.S.)

If you believe there is a potential safety issue (e.g., foreign material, unusual odor, possible contamination), contact Pepsi Consumer Relations at 1-800-433-2652 and provide full details. Photograph and retain the product and packaging. Do not consume the product further. The team may coordinate retrieval for investigation.

Consumers can also report food and beverage safety concerns to the U.S. Food and Drug Administration: 1-888-SAFEFOOD (1-888-723-3366) or via the FDA’s consumer complaint coordinators listed on fda.gov. In cases of suspected poisoning or urgent health concerns, contact the Poison Help line immediately at 1-800-222-1222 (U.S.) or call local emergency services.

International Contacts and Regional Notes

Pepsi products are produced and distributed in over 200 countries and territories through PepsiCo subsidiaries and licensed bottlers. Contact paths vary by region. For the most reliable route, start at https://contact.pepsico.com and choose your country and brand; the site will display the appropriate local consumer care form and any region-specific toll-free numbers. Packaging in your country will also list a local consumer helpline.

If your issue is with a food/snack product (e.g., Lay’s, Doritos) rather than a Pepsi beverage, use the brand-specific contact path from the same portal to reach the correct team. This helps ensure your case reaches the right quality and supply chain specialists for your product type and location.

Tips to Reach a Live Agent and Speed Resolution

Call during standard U.S. business hours (Eastern Time) to reduce wait times. When the automated system answers, select the options matching “product quality” or “consumer inquiry” to reach a trained agent for beverages. For web submissions, attach clear, well-lit photos showing the full product front, the cap/can code, and the UPC.

If you are contacting Pepsi on behalf of a business account (restaurant, venue, office), mention your customer number or account name and ask to be connected to local bottler service. Commercial service and equipment support typically routes through a different queue than consumer beverage inquiries.

Quick Reference (U.S.)

• Pepsi beverages Consumer Relations: 1-800-433-2652 (toll-free)
• PepsiCo, Inc. corporate HQ: +1 914-253-2000; 700 Anderson Hill Rd, Purchase, NY 10577
• Online consumer contact (Pepsi): https://contact.pepsico.com/pepsi
• Global contact portal and regions: https://contact.pepsico.com
• FDA food/beverage safety: 1-888-SAFEFOOD (1-888-723-3366)
• Poison Help (U.S.): 1-800-222-1222

Privacy, Call Recording, and Data

PepsiCo may record calls and retain web form submissions (including images) to investigate quality issues and improve service. Provide only the personal information necessary to process your request. You can review PepsiCo’s legal and privacy notices at https://www.pepsico.com/legal for details on data handling, retention, and your rights.

If you prefer not to share photos online, you can submit a basic case via phone and ask for alternative verification methods. However, images of packaging codes and receipts typically allow Consumer Relations to validate and resolve issues more quickly, especially for replacement or coupon eligibility.

What is the phone number for PepsiCo shareholder services?

Access Number + 800-632-2014. In the U.S., access numbers are available by calling 800-331-1140.

What is the phone number for Pepsi service?

866.997.3774
What’s the phone number for service? You can call Pepsi Equipment Service at 866.997. 3774! We have live Customer Service Processionals available 24hs a day, 7 days a week to answer our phones. …

How does PepsiCo communicate with customers?

Traditionally PepsiCo had relied on broadcast channels to get mass communication out, but today, things are digital, instantaneous, and interconnected.

How do I call PepsiCo partners?

1-800-963-2424
If you are interested in becoming a PepsiCo Customer, please contact us or Call 1-855-PEPSI-4U. If you don’t remember your account number, please contact us or Call 1-800-963-2424. Required Data (Sales Method) is not available, Please Call 1-800-963-2424 to connect with our customer care representative.