PECO customer care phone number: how to reach the right help fast

PECO Energy Company serves the five‑county Philadelphia region and operates one of the largest combined electric and natural gas utilities in Pennsylvania. If you need live support, the primary PECO customer care phone number is 1‑800‑494‑4000. This line handles account, billing, start/stop/move service, meter, and general inquiries. Standard hours are Monday through Friday, 7:00 a.m. to 7:00 p.m. Eastern Time, excluding major holidays.

For safety issues, use PECO’s 24/7 emergency line at 1‑800‑841‑4141 to report downed power lines, a gas odor, carbon monoxide concerns, or an electrical hazard. If you are hearing‑ or speech‑impaired, dial 711 to use Pennsylvania Relay and ask the operator to connect you to PECO at 1‑800‑494‑4000 or to the emergency line, as appropriate. For online self‑service, visit peco.com; you can report outages, view the outage map, pay bills, and manage alerts without waiting on hold.

The key numbers, hours, and best times to call

Keep these numbers handy and choose the right line for your situation. Calling the correct line speeds up routing and shortens your time to resolution. PECO’s customer care centers typically experience the highest call volumes on Mondays, the first business day after a holiday, and during major storm events. For shorter wait times, try mid‑morning (10:00 a.m.–noon) or mid‑afternoon (2:00–4:00 p.m.) Tuesday through Thursday.

• Customer Care (billing, start/stop/move, account help): 1‑800‑494‑4000, Mon–Fri, 7:00 a.m.–7:00 p.m. ET
• Gas or electric emergencies (24/7): 1‑800‑841‑4141
• Pennsylvania Relay for TTY/TTD: 711 (ask to be connected to 1‑800‑494‑4000 or 1‑800‑841‑4141)
• Website: https://www.peco.com (Outage Center, payments, start/stop service, assistance programs)
• Outage map and status: https://www.peco.com/outagemap
• Account alerts and outage notifications enrollment: https://www.peco.com/alerts

If you are calling about move‑in or move‑out within the next 48 hours, call rather than submitting online; same‑day or next‑day requests may require additional verification and scheduling. During widespread outages, call volume spikes; unless you have a specific safety issue, use the online Outage Center to report and track status, which feeds directly into PECO’s restoration systems.

Emergencies, outages, and safety reporting

Use 1‑800‑841‑4141 immediately if you smell gas, see a downed wire, or suspect an electrical hazard. Do not use email or social media for emergencies. If you smell gas: leave the area, avoid using switches or phones inside the building, move to a safe location, and then call the emergency line. PECO dispatches crews 24/7 for these situations and coordinates with local first responders when required.

For outages that are not life‑threatening, PECO’s Outage Center at peco.com lets you report an outage by account number, phone number, or service address, and view estimated restoration times. During major storms, PECO provides regularly updated restoration estimates and crew status on the outage map. Customers with electrically powered life‑support equipment should register with PECO’s Critical Care/Medical Certification program and maintain a personal emergency plan; call 1‑800‑494‑4000 for enrollment guidance or to verify your status.

What to have ready before you call

Having the right information at your fingertips saves time and helps the representative resolve your request in one call. For identity protection, PECO may verify last four digits of your SSN or Tax ID (for businesses), service address, and the primary phone or email on file. If you’re not the account holder but need to discuss the account, ensure you’re listed as an authorized contact.

• Account or phone number on file; recent bill with service address and meter number (if available)
• For start/stop/move: date you need service, new/old addresses, landlord/real‑estate contact, and access details
• For billing: recent payment confirmation, bank/card details if paying by phone, and any payment arrangement documents
• For outages/emergencies: exact location, visible damage or hazards, and whether any medical equipment is in use
• For business accounts: legal entity name, EIN, and site contact for meter access

If you’re applying for assistance (e.g., LIHEAP, Customer Assistance Program, budget billing, or payment arrangements), gather income verification documents for the household and any relevant case numbers. Representatives can walk you through eligibility criteria and next steps, and may direct you to county agencies where needed.

Billing, payments, and moving service: practical tips

PECO supports multiple payment channels: online at peco.com, the PECO mobile app (iOS/Android), bank bill‑pay, by mail, and by phone through the automated system on 1‑800‑494‑4000. Third‑party processors may charge a fee for credit/debit payments; bank ACH and online checking payments via PECO are typically fee‑free. To avoid late charges, allow 2–3 business days for electronic payments to post and 5–7 calendar days for mailed checks.

For start/stop/move service, submit requests 7–10 days in advance when possible, especially during peak moving seasons (late May–September). New residential accounts may require a security deposit based on credit history or payment record; deposits are governed by Pennsylvania Public Utility Commission rules and are typically returned with interest after 12 months of on‑time payments. If a technician visit is required to start gas service or to access a meter, PECO will schedule a window and provide a confirmation number during your call.

PECO service territory and company facts

PECO provides electric distribution service to approximately 1.7 million customers and natural gas service to over 545,000 customers across Southeastern Pennsylvania. The core electric service area covers the five‑county Philadelphia region: Philadelphia, Bucks, Chester, Delaware, and Montgomery counties. PECO is a subsidiary of Exelon Corporation and traces its roots to the Philadelphia Electric Company founded in 1881; PECO and Unicom merged to form Exelon in 2000.

Customers in Pennsylvania’s competitive energy market can choose a third‑party electric or gas supplier for generation/commodity, while PECO continues to deliver energy and maintain infrastructure. If you have supplier questions, PECO’s customer care can review your current enrollment, explain your “Price to Compare,” and help with supplier changes. Regardless of your chosen supplier, call PECO for outages, emergencies, meter issues, and delivery service questions.

Addresses, verified links, and alternative contact channels

Corporate headquarters and primary mailing address for PECO operations is 2301 Market Street, Philadelphia, PA 19103. Most customer transactions are handled online, by phone, or by mail; check peco.com for any available authorized payment locations or walk‑in options before traveling, as hours and availability can change. For mailed payments, use the remit address shown on your bill to ensure the fastest processing.

Official digital channels are the most reliable way to get updates during storms and large events. Bookmark peco.com, the Outage Map at peco.com/outagemap, and the Alerts page at peco.com/alerts to manage text/email notifications. For social updates, PECO’s verified handle is typically listed on its website (commonly “@PECOconnect” on major platforms); use social channels for general updates only and never to report emergencies—those must go to 1‑800‑841‑4141.

Quick recap

Customer Care (Mon–Fri, 7 a.m.–7 p.m. ET): 1‑800‑494‑4000. Emergencies (24/7): 1‑800‑841‑4141. Website: peco.com. Outage Map: peco.com/outagemap. Use 711 for Pennsylvania Relay if needed. Having your account details and service address ready will speed up the call, and non‑emergency issues are often fastest to resolve via the online portal or mobile app.

If you are ever unsure which number to call, start with 1‑800‑494‑4000 and ask to be routed to the correct team. For any immediate safety concern, skip menus and dial 1‑800‑841‑4141 first.