Paytm Customer Care Helpline Number: The Safe, Verified Ways to Reach Support (2025)

The official helpline: where to find it in the Paytm app

Paytm provides 24×7 customer support primarily through its in-app Help & Support center. This is the safest and fastest way to reach an agent because it automatically ties your message to the exact transaction, device, or service on your account, and it’s protected by your login and OTP. Open the Paytm app, tap your profile icon, select Help & Support (or 24×7 Help), pick the product (UPI, Wallet, FASTag, Postpaid, Loans, Tickets, etc.), choose the specific transaction or issue, and tap Message Us. Most payment-related queries receive a first response within a few hours, and resolution timelines depend on the counterparty bank or biller.

Phone support—where available for your product and region—is also surfaced inside the same Help & Support flow. If a phone helpline is applicable to your case, the app will display a “Call us” option with the correct number. This design reduces fraud risk: you don’t need to search for a phone number on the open web and risk calling an impostor. For web access, the official support site is https://paytm.com/care/ (you’ll be asked to sign in).

Is there a single Paytm customer care number?

No. Paytm does not publish a single universal customer care helpline number for all users and all products. Instead, the app shows the correct phone line—if one exists for your issue and location—after you select your problem in Help & Support. This approach acknowledges that a FASTag question, a merchant device query, and a travel refund need different teams. It also prevents fraudsters from abusing a single publicized number.

If you see a “Paytm helpline” advertised on social media, search engines, or classifieds, be cautious. Genuine Paytm support staff will never ask for your UPI PIN, full card number, CVV, or OTP, and they will not ask you to install screen-sharing apps. If you are uncertain about a number you found, use the steps below to verify it from inside your account before dialing. Standard carrier call charges (local/STD per your plan) may apply to any phone line you use.

• Open the Paytm app > Profile > Help & Support > select the product and issue.
• Tap Contact us. If phone support is available for your case, the official number will be shown here.
• Cross-check the same number at https://paytm.com/care/ after signing in.
• Never call numbers shared via unsolicited SMS/WhatsApp or “screen share” requests; end the call and report it in-app.

FASTag and on-road toll issues

For FASTag issues while you are physically at a toll plaza—such as the tag not reading or the lane barrier not lifting—India’s NHAI emergency helpline 1033 operates 24×7. Call 1033 from your mobile for immediate assistance at the plaza; keep your vehicle number, Tag ID, and wallet/account phone number ready. This helpline is run by the highway authority and is useful specifically for on-road incidents regardless of your FASTag issuer.

For non-urgent FASTag matters (payments deducted twice, tag replacement, KYC, closure), use the Paytm app’s Help & Support so your tag details and transactions are automatically attached to the case. If your account shows a call option for FASTag, use only the number displayed there. Refunds for toll disputes typically follow NPCI and issuer timelines; many are resolved in 2–7 business days after the toll plaza confirms the exception.

Merchant and device support (Paytm for Business, QR, EDC, Soundbox)

Merchants should use the Paytm for Business app for specialized support. Open Paytm for Business > Help & Support, choose the device or payment type (QR, Soundbox, Card Machine/EDC, Settlements, Chargebacks), and raise a ticket. For device-related issues—no audio on Soundbox, paper jam on EDC, replacement needs—the app often offers a “Request callback” option so a technician or support agent can reach you at a scheduled time.

Turnaround times (TAT) depend on your city and service-level plan. Urban serviceable areas often see pickup/repair/replacement within 24–72 business hours, while remote locations may take longer. Subscription fees, deposits, and replacement charges vary by contract; check Paytm for Business app > Subscriptions or Devices to confirm current prices and taxes before approving a swap or upgrade. Settlement queries commonly require you to provide the UTR/reference number and the last 6–8 digits of the bank account receiving funds.

Escalations and legal recourse if your issue remains unresolved

If your query is not resolved by the first-line team, use the in-app escalation path. In Help & Support, open the existing ticket and choose Escalate (or Need more help). Paytm’s complaints process follows time-bound SLAs; payment reversals that depend on external banks or billers can legally take several working days (for example, UPI reversals may take T+2 working days, some card refunds can reflect in 5–7 working days depending on the issuing bank).

If you still do not receive resolution within the promised timeframe, use the formal escalation on https://paytm.com/care/ while signed in and reference your ticket ID(s). For issues involving Paytm Payments Bank products where you’ve waited 30 days without satisfactory closure, you may lodge a complaint with the RBI Consumer Grievance portal at https://cms.rbi.org.in. In cases of suspected fraud or unauthorized debits, immediately report at https://cybercrime.gov.in and call the National Cybercrime Helpline 1930 as soon as possible; faster reporting significantly improves the chance of fund recovery.

What to keep ready before you call or raise a ticket

Having accurate details handy shortens resolution time and reduces back-and-forth. Do not share your UPI PIN, full card number, CVV, or any OTP; no genuine support agent needs these to help you.

• Registered mobile number and email on your Paytm account.
• Transaction details: date/time, amount, order ID, and UPI reference/UTR (12-digit or longer code), or the last 4 digits of the card used.
• For FASTag: Tag ID, vehicle number, toll plaza name, and a photo of the toll receipt if available.
• For merchant settlements: UTR of missing credit, bank name, and last 6–8 digits of the settlement account.
• For devices: device serial/IMEI (on sticker or in the app), error message/photo, and pickup address with pincode.

Fraud prevention: how to stay safe while seeking help

Scammers frequently pose as “Paytm helpline” via search listings, pop-up ads, or unsolicited messages. Treat any request to screen-share, install remote-access apps (such as AnyDesk or TeamViewer), or disclose OTPs/PINs as a red flag. Paytm support will not ask you to “accept money” to process a refund, will not send QR codes for you to scan to receive money, and will not insist on fee transfers to “unlock” your account. If you’ve interacted with a suspicious caller, change your Paytm password, disable auto-debit mandates you don’t recognize, and report the incident immediately through the app and at 1930.

Only rely on official domains: paytm.com, paytm.com/care/, paytmbank.com, and the Paytm/Paytm for Business apps from the Apple App Store or Google Play. For on-road FASTag emergencies, use 1033; for cyber-fraud, use 1930 and https://cybercrime.gov.in right away. When in doubt, default to the in-app Help & Support and let the app reveal the correct, current helpline for your specific issue and location—this is the most reliable way to avoid impostor numbers and get your case resolved efficiently.