Palm Beach Post Customer Care: An Expert, Practical Guide

What Palm Beach Post Customer Care Covers (and Who Runs It)

The Palm Beach Post is the longstanding daily serving Palm Beach County, with roots tracing to 1916. The outlet is part of the USA TODAY Network and has operated under Gannett Co., Inc. since the 2019 merger with GateHouse Media (after decades under Cox Enterprises, 1969–2018). The Post’s audience spans a county of roughly 1.5 million residents according to recent census estimates, with a mix of digital and print subscribers.

Customer care spans subscription setup and changes, delivery support, ePaper and digital access troubleshooting, billing and renewals, vacation holds, and assistance with obituaries, classifieds, and public notices. Processes are standardized across Gannett’s subscriber platform, so many tasks can be completed online in minutes. For issues that require a representative, service options generally include web forms, chat, and phone (details are posted in the Help Center), with escalation paths for persistent problems.

Official Ways to Reach Palm Beach Post Customer Care

Your primary hub is the Help Center: help.palmbeachpost.com. It provides guided self-service for delivery issues, vacation holds, billing questions, and account access. When staffed, a live chat tile may appear for real-time assistance; otherwise, you can open a request with a time-stamped ticket number. Avoid third-party “subscription” sites; they can’t access your account and often charge unnecessary fees.

To manage your account or payment details, use the secure subscriber portal referenced from the Help Center (look for “My Account” or “Manage Subscription”). Digital replica editions are available at epaper.palmbeachpost.com and via the “Palm Beach Post ePaper” apps for iOS and Android. For new offers and current rates, go to subscribe.palmbeachpost.com. If you receive print delivery via the U.S. Postal Service in your area, be sure your mailing address matches USPS formatting to avoid delays.

• Help Center (FAQs, chat, request forms): help.palmbeachpost.com
• Subscription offers and pricing: subscribe.palmbeachpost.com
• Digital replica (web): epaper.palmbeachpost.com
• Apps: search “Palm Beach Post ePaper” in the Apple App Store and Google Play
• General site and “Contact Us”: palmbeachpost.com (look for site footer links to customer service)

Delivery Problems, Vacation Holds, and Service Credits

For missed or late delivery, open a ticket through the Help Center as early as possible on the service day. Provide your full delivery address and the date affected. In some areas, same-day redelivery may be available if reported before a local cutoff; otherwise, you can typically request a billing credit. If your print edition is delivered by USPS in your neighborhood, redelivery is not available; use the Help Center to request a replacement or account credit instead.

Vacation stops are self-service and allow you to set start and end dates, choose whether to extend your expiration or donate papers to Newspapers in Education, and confirm by email. To prevent overlap with print production or USPS handling, submit holds at least 24–72 hours before your start date. When you return, verify the first delivery day in your email confirmation; if anything changes, update the request in the portal so your billing aligns with the pause.

• Name and service address exactly as shown on your bill (include apartment/unit number).
• Subscription ID (from your invoice or account portal) and an email on file for confirmation.
• Specifics: date(s) missed, photo of a damaged paper (if applicable), and your preferred remedy (redelivery or credit).
• For holds: precise start/end dates and whether you want account extension or NIE donation.

Billing, Renewals, and Pricing Transparency

Most Post subscriptions auto-renew, and many Gannett markets use a 4-week (28-day) billing cycle rather than a calendar month. You may also see “premium edition” charges on select dates (for example, a Thanksgiving issue) that adjust a statement in that cycle. Example only: if your 4-week rate is $24.00 and two premium days of $5.00 each occur in that period, your statement would show $34.00 plus any applicable taxes/fees. Always review your invoice notes; any special charges are itemized.

Introductory digital or print+digital promotions often run for a fixed period (commonly 3–6 months) and then convert to the standard rate; the exact term and “after” price are posted on subscribe.palmbeachpost.com under Offer Details. You can see your current rate, next charge date, payment method, and receipts in the account portal. Refunds for cancellations typically post back to the original payment method within 5–10 business days after processing. If you want to review your rate, open a retention/rate inquiry through the Help Center; representatives can check available loyalty options while keeping your access uninterrupted.

Digital Access and ePaper Troubleshooting

Digital access (website/app) is tied to your subscriber email and password. If you subscribed with one email but read on another, use the “link subscription” option in the account portal to merge access once. The ePaper (digital replica) publishes early; in most cases it is available by around 6:00 a.m. ET, and the archive commonly retains recent editions for several weeks. If you are locked out, use “Forgot password” and complete the reset within 15 minutes so the time-limited link doesn’t expire.

For app issues, confirm you’re on the latest app version and that your device has at least 200 MB free storage for offline pages. Clear the app cache, sign out/in, and test on both Wi‑Fi and cellular data. On iOS and Android, ensure background app refresh and notifications are enabled if you want an alert when the day’s ePaper posts. For persistent errors, capture a screenshot of the error message and timestamp, then attach it to a Help Center ticket so support can trace the request across systems.

Advertising, Obituaries, and Public Notices Support

To place an obituary, start at palmbeachpost.com and navigate to Obituaries (the order flow routes through an online portal commonly powered by Legacy.com). You’ll select dates, length, photos, and any emblem or flag, then receive a price preview before checkout. Deadlines vary by day and section, but next-day print generally requires placement the prior business day; same-day rushes may be possible if submitted early in the morning. Proofs and verification calls are standard for accuracy and fraud prevention.

For classifieds, legal/public notices, and display advertising, use the site’s Contact or Advertising pages to reach the appropriate desk; you can request quotes, upload copy/art, and schedule dates. Receipts and invoices are emailed immediately after purchase, and tear sheets typically follow within 1–2 business days after publication. Keep your order ID and publication date handy when contacting support so they can locate your insertion in the ad system without delay.