Ooredoo customer care number 24 hours: complete, country‑by‑country guidance (2025)

Ooredoo runs 24/7 customer support across its operating companies. The fastest path is almost always a short, three‑digit care code from an Ooredoo SIM; if you’re on another network or abroad, use the local website or app chat. Below you’ll find the most reliable, up‑to‑date ways to reach Ooredoo, plus practical tips that cut wait times and help you resolve issues on the first call.

How Ooredoo structures 24/7 support

Ooredoo’s contact centers operate around the clock with IVR menus (press‑to‑navigate) and priority queues for urgent services such as SIM loss, roaming, and payment issues. Calls to the official short code from an Ooredoo mobile are typically free. When you call from another operator or from overseas, your carrier’s standard voice rates apply unless your local Ooredoo publishes a dedicated geographic number.

Expect identity verification: have your mobile number, account or CRN, and a valid ID (QID/Passport/National ID, depending on country). For business accounts, an authorized contact may be required. Resolutions vary by case type—simple provisioning (e.g., enabling roaming) is usually instant, while billing investigations can take 24–72 hours with a ticket/case ID sent by SMS or email.

24/7 Ooredoo customer care numbers by country (as of 2025)

Dial the short code below from an Ooredoo line inside the country. If you’re on another network or you’re abroad, use the country website/app to reach live chat or find the latest alternative number. Keep in mind that short codes can be updated—always verify on the official site for your market before you call.

• Qatar: call 111 (from any Ooredoo line). Support and live chat: ooredoo.qa
• Oman: call 1500 (from Ooredoo Oman). WhatsApp for care: +968 9501 1500. Support: ooredoo.om
• Kuwait: call 121 (from Ooredoo Kuwait). Support: ooredoo.com.kw
• Algeria: call 333 (from Ooredoo Algeria). Support: ooredoo.dz
• Tunisia: call 111 (from Ooredoo Tunisia). Support: ooredoo.tn
• Maldives: call 929 (from Ooredoo Maldives). Support: ooredoo.mv
• Palestine: call 111 (from Ooredoo Palestine). Support: ooredoo.ps

Why short codes? Three‑digit care numbers route you to the correct local platform with the right language options and account tools. They also enable free or discounted access policies that don’t apply to generic geographic numbers. If a short code is unreachable (e.g., you’re roaming on a different carrier), go to the website listed above and use live chat or the official app.

If you’re roaming or can’t dial the short code

The Ooredoo App (country‑specific) is the most reliable fallback when you’re roaming. Connect over Wi‑Fi and use in‑app chat or request a callback. In many markets, app chat agents can complete the same account actions as phone agents—plan changes, roaming packs, SIM suspension, eSIM QR re-issue, and payment troubleshooting.

From a non‑Ooredoo number, visit your local site’s “Contact us” page for the latest long‑format number. These sometimes change during system upgrades, so avoid unverified listings on third‑party directories. If you must call from a hotel or foreign SIM, ask the agent to confirm your case/ticket ID by SMS/email before ending the call, and keep a screenshot of the chat or ticket for follow‑up.

Fastest path to a human agent

When the IVR starts, choose the option that matches your intent rather than “General inquiries.” Typical quick paths:
– Lost or stolen SIM/phone
– Roaming and international calling
– Billing and payments
– Home internet (fiber/5G) technical support
These queues are staffed 24/7 and have escalation to network and billing teams.

Call during off‑peak hours when possible (00:00–08:00 local time typically has the shortest waits). Have your account PIN or recent bill handy; in many markets you can set or reset your care PIN in the app. For business accounts, calling from the registered contact number avoids delays.

Common issues resolved instantly on the 24/7 line

SIM security: agents can immediately suspend a lost/stolen SIM to stop outgoing calls/data and help you schedule a replacement at the nearest store. If you use eSIM, many markets can push a new QR profile after ID verification, which restores service in minutes. Some markets may apply a local SIM reissue fee; check your country’s price list in the app or website before visiting a store.

Roaming and data packs: if roaming isn’t working, support can confirm provisioning, check your current roaming partner, and activate the correct pack. Activation is usually instantaneous; allow 1–3 minutes and toggle airplane mode to refresh network registration. For bill shocks, agents can pull detailed usage records and apply goodwill adjustments per local policy.

Verify numbers to avoid scams

Fraudsters sometimes advertise fake “customer care” numbers. Always cross‑check against the domains below: ooredoo.qa (Qatar), ooredoo.om (Oman), ooredoo.com.kw (Kuwait), ooredoo.dz (Algeria), ooredoo.tn (Tunisia), ooredoo.mv (Maldives), ooredoo.ps (Palestine). Ooredoo will never ask for your full one‑time password (OTP), full credit‑card CVV, or your app login password on a call.

Signs of a legitimate contact: the number is a short code (e.g., 111, 121, 1500, 333, 929) dialed from an Ooredoo SIM; the caller references a ticket/case ID; and any payment is directed through the official app, website, or in‑store terminals. If in doubt, hang up and redial the short code listed above or use live chat on the official site.

Background and reliability note

Ooredoo Group (rebranded from Qtel in 2013) operates through country companies that maintain their own 24/7 care lines and service policies. While short codes remain stable for years, operators occasionally update care menus and add digital channels like WhatsApp or in‑app callbacks. For the most accurate, current contact paths, always confirm on your local Ooredoo website or within the official app before placing a chargeable call from a non‑Ooredoo line.

If you need help choosing the right number now, start with the short code from your Ooredoo SIM. If you don’t have one, go to your country’s site listed above and use live chat—that’s the fastest route to the same agents who staff the 24‑hour phone lines.