OneCard Customer Care Number: How to Reach the Right Support Fast

Searching for a “OneCard customer care number” can be confusing because OneCard is a co-branded credit card program. Your physical card is issued by a partner bank, while the OneCard app and card experience are powered by OneConsumer Services/FPL Technologies. Because of this model, there is no single, public, all-India OneCard call center number that works for every cardholder.

The most reliable way to get help is through the OneCard app (in-app chat) and by calling the issuing bank number printed on the back of your specific card. This guide explains exactly how to find the correct number for your card, how to contact OneCard support quickly, and what to do in emergencies such as loss, theft, or suspicious transactions.

Is There a Single OneCard Customer Care Number?

No. As of 2024, OneCard does not publish a universal toll-free customer care number. Support is primarily provided via the OneCard app (24×7 chat) and email, while phone support for card hotlisting and banking matters is handled by the bank that issued your OneCard. The issuing bank’s name is printed on your card and shown in the app under your card details.

This setup is normal for co-branded cards in India. It ensures that card blocking, KYC, dispute resolution, and statement-related issues are handled by the licensed bank, while app and feature-specific questions are handled by the OneCard support team. The good news: you can usually resolve most issues without a call by using the app’s instant controls (lock/unlock, set limits, block international usage, manage merchant controls) and chat.

The Fastest Ways to Reach OneCard Support Today

If you need help with features, app access, rewards, statement understanding, or a non-emergency transaction query, start with the in-app chat. It routes your query along with context (your registered mobile number, masked card details, and recent activity) and typically avoids the back-and-forth needed over email. Keep notifications on so you see replies quickly.

For issues that demand real-time action—like blocking the card or disputing a charge made minutes ago—use the app’s “Block Card” toggle instantly, then call the issuing bank’s 24×7 helpline printed on your card. Calling the correct bank line right after blocking the card in-app is the fastest way to secure your account and open a dispute case.

• Use the OneCard app: Open OneCard > Profile/Account icon > Help & Support > Chat. For urgent action, use Card Controls > Block Card first.
• Check the back of your OneCard: Call the 24×7 number printed there. That number is specific to your issuing bank and is the right line for hotlisting and disputes.
• Official website: Visit getonecard.app to access help articles, current support channels, and legal/grievance pages.

Finding the Correct Phone Number for Your Specific OneCard

Your OneCard is issued by a partner bank, and the correct helpline depends on which bank issued your card. The bank’s name is printed on the front of the card and shown in the app (Card > Details). The fastest way to find the exact number is to look at the back of your physical card—banks print their 24×7 customer care/hotlisting numbers there.

If you don’t have the card handy, open the app: go to Card > Details to see the issuer, then search the issuer’s official website for “credit card customer care” or “24×7 card hotline.” Always cross-check on the bank’s official site to avoid spoofed numbers. Do not rely on numbers found in random web forums or social posts.

• On-card source of truth: The number on the back of your OneCard is the right 24×7 line for your issuer.
• App path: OneCard app > Card > Details shows the issuing bank; use that to verify the helpline on the bank’s official website.

Emergency: Lost Card, Theft, or Fraudulent Transactions

Act within minutes. First, open the OneCard app and toggle “Block Card” to stop all new transactions. If you cannot access the app, call the issuing bank’s 24×7 number printed on your card to hotlist the card immediately. Blocking fast can be the difference between one fraudulent charge and many.

If money was debited fraudulently or you suspect a scam, dial India’s National Cybercrime helpline 1930 right away and file a complaint at cybercrime.gov.in. Quick reporting improves the chance of recovery and also supports your chargeback rights. After you secure the card, use the app chat to open a dispute ticket and follow the documentation guidance from the bank.

What to Expect: Timelines and the Escalation Matrix

For most queries, you should see an initial response in the app chat within the same day. Transaction dispute investigations vary by network and merchant type; provisional credit, if applicable, is typically decided after preliminary checks, while final resolution can take several weeks depending on chargeback cycles.

If you believe your issue is not progressing, escalate in levels:
Level 1: In-app chat (primary support).
Level 2: Grievance/complaints desk (contact shared in the app’s Help or on getonecard.app under legal/grievance sections).
Level 3: If unresolved within regulatory timelines, approach the RBI’s Complaint Management System at cms.rbi.org.in under the Integrated Ombudsman Scheme. Banks are generally expected to resolve complaints within 30 days before ombudsman escalation.

Charges, Limits, and When Phone Support Helps Most

OneCard is typically lifetime free (no joining or annual fee) for the core product, but charges may apply for specific services (e.g., late payment fees, finance charges on revolving balances, cash withdrawal fees if enabled by issuer). For precise rates, check the “MITC/Fees & Charges” section in the app or on the issuer’s website; these documents list APRs, late fees, and other tariffs in exact numbers.

Phone support is especially useful when you need: urgent hotlisting, cash withdrawal enablement/disablement confirmations (if your issuer supports it), KYC revalidation discussions, or to confirm fee reversals and settlement details. For non-urgent items—rewards, statements, offers—the in-app chat is usually faster and leaves an auditable trail.

Documentation That Speeds Up Resolution

Have these ready before you chat or call: the last 4 digits of your card, your registered mobile number, exact transaction timestamps (IST), merchant names and amounts, and screenshots/receipts. For fraud disputes, note any OTP you did not request or any phishing links you clicked so the team can lock down the right vectors (card-not-present vs. OTP-based, international vs. domestic, etc.).

Never share your full card number, CVV, PIN, or OTP over phone, chat, or email. Legitimate agents will not ask for these. If anyone does, disconnect immediately, block the card in-app, and report the attempt.

Verifying You Have the Right Number

Before you dial, confirm the number from two sources: the back of your physical card and the issuing bank’s official website. If someone calls you first claiming to be “OneCard support,” do not trust caller ID. Hang up and call back using the number printed on your card or sourced from the bank’s official site. This simple step prevents most vishing scams.

For policy documents, dispute forms, and the latest contact options, the authoritative sources remain: the OneCard app Help section and the official sites getonecard.app and your issuing bank’s website. When in doubt, default to the number printed on your card and the in-app chat.