Omaha Steaks Customer Care: A Complete, Practical Guide

Fast ways to contact Omaha Steaks Customer Care

For the quickest help, call Omaha Steaks customer service at 1-800-228-9872. Have your order number, the name and ZIP code on the order, and the email or phone used at checkout ready. If you’re reporting a delivery or quality issue, note the delivery date/time and take a few photos of the package and product—this speeds up resolution dramatically.

You can also reach support through live chat on omahasteaks.com (use the Help/Chat widget on the lower right of most pages) or via the “Contact Us” form linked in the site footer. For social assistance, direct-message the verified accounts at facebook.com/OmahaSteaks and X (Twitter) @OmahaSteaks. Written correspondence can be sent to: Omaha Steaks, 11030 O St, Omaha, NE 68137 (correspondence only—do not ship perishable returns unless customer care explicitly instructs you).

• Phone: 1-800-228-9872 (general customer service, orders, replacements, refunds)
• Website: https://www.omahasteaks.com (Help/Chat, Contact form, Order Tracking)
• Social: facebook.com/OmahaSteaks and X/Twitter @OmahaSteaks (DMs for basic support)
• Mailing: Omaha Steaks, 11030 O St, Omaha, NE 68137 (no perishable returns)

What the 100% guarantee covers and how claims are handled

Omaha Steaks, founded in 1917, backs purchases with a straightforward promise: if you’re not absolutely thrilled with an item, customer care will make it right—typically by replacing the product or issuing a refund/credit. This applies to quality concerns (taste, tenderness, cut inconsistencies), fulfillment errors (wrong or missing items), and shipping mishaps (excessive thawing, damage in transit).

In practice, most claims are resolved in a single interaction. Replacements generally ship via standard service, and refunds are issued to the original form of payment; credits to cards usually post in 3–5 business days depending on your bank. If you’re the gift recipient rather than the purchaser, expect customer care to verify the gift order and offer a no-cost replacement or a digital gift card so you can choose a convenient delivery date.

Shipping, delivery, and packaging issues

Orders are packed in insulated coolers with dry ice or gel packs to maintain safe temperatures during transit. Standard shipping commonly arrives within 2–5 business days, depending on destination and carrier operations, and is timed to avoid weekend holds. If your package is left at the door, open it as soon as possible and move items to the freezer; steaks can safely be stored frozen for several months without meaningful quality loss when properly sealed.

If a box arrives damaged or products feel unusually warm, check the internal temperature with a food thermometer. Per USDA guidance, perishable items above 40°F for more than 2 hours should be discarded. Do not worry about the condition of dry ice—it may fully dissipate during normal transit. Take photos of the outer box, inner cooler, packing materials, product packaging, and a thermometer reading if available, then contact customer care with the tracking number for prompt replacement or refund.

• Have ready: order number, tracking number, delivery date/time, photos (outer box, cooler, item packaging), list of affected SKUs or item names, and your preferred resolution (replacement vs. refund).
• Common delivery options: carrier release (no signature), hold-at-location requests, and updated delivery instructions through carrier apps (UPS/FedEx)—useful for hot-weather deliveries.

Managing orders, gifts, and account details

Most changes—address corrections, gift messages, or delivery date updates—can be made shortly after checkout via My Account on omahasteaks.com or by calling 1-800-228-9872. Because frozen perishable orders are often packed quickly, edits are time-sensitive; if the order has already entered the fulfillment process, customer care will advise on the best alternative (intercept, reship, or refund).

For gifts, you can add a personal message at checkout and ship directly to the recipient. If you received an Omaha Steaks gift but prefer a different selection, customer care can swap items of comparable value or convert to a store credit. Omaha Steaks e-gift cards (typical denominations from $25 to $500) are redeemable online, by phone, and in retail stores; balance checks and card management are accessible via the website’s Gift Cards section. Lost cards can often be replaced with proof of purchase.

In-store support and local assistance

Omaha Steaks retail stores provide hands-on assistance for purchases made in-store, including exchanges on unopened, still-frozen products and help placing ship-to-home orders. If you’re dealing with a shipped-order issue but live near a store, staff can coordinate with centralized customer care to expedite a solution. Use the Store Locator on the website to confirm your nearest location and current hours before visiting.

Seasonal assortments and limited-time promotions often differ between retail and online. If a specific cut or bundle is unavailable locally, associates can order it for home delivery while honoring active promotions when applicable. Bring your receipt, order confirmation, or packing slip to streamline verification and service.

Billing, promotions, and privacy

For credit/debit orders, Omaha Steaks typically places an authorization at checkout and captures payment upon shipment. If you see more than one pending authorization, your bank should automatically drop the unused hold; if it persists for more than 7 business days, customer care can re-send a release confirmation. Sales tax is calculated based on the shipping destination and applicable local tax rules.

Promo codes generally apply to merchandise before shipping and tax and may have exclusions (for example, alcohol add-ons, third-party items, or already-discounted bundles). If a discount didn’t apply as expected, take a screenshot of the promo terms and the cart at checkout; customer care can validate and adjust when eligible. For privacy or data requests (access, correction, deletion), follow the “Privacy Policy” and “Your Privacy Choices” links in the site footer to submit a formal request through the designated portal.

Getting the fastest resolution: a short script you can use

“Hi, I’m calling about order [########]. It delivered on [MM/DD] at approximately [time]. The [item name/SKU] arrived [issue: e.g., thawed/damaged/missing]. I have photos of the box, cooler, and item packaging, and I can email or upload them now. I’d prefer a [replacement/refund], shipping to [confirm address].” This concise summary gives the agent everything needed to act immediately.

For non-urgent changes: “I placed order [########] today and need to update the delivery address to [full address] and add a gift message: ‘[message].’ Please confirm the total and ship date.” If the order is already in fulfillment, ask the agent about options to intercept, reship, or reissue to a corrected address.

What is the guarantee on Omaha Steaks?

If you aren’t satisfied with your purchase from Omaha Steaks, for any reason, we will replace your order or refund your money, whichever you prefer. We’ve upheld this family promise for five generations and counting.

How do I contact Omaha Steaks customer service?

For customer orders and service-related inquiries:

1. Visit Omaha Steaks Help Center.
2. You can also contact customer service at. [email protected] or 1-800-960-8400 and.
3. Kathleen Al-Marhoon, APR. Director of Public Relations & Corporate Communications.
4. Ashley Lemke. Media Relations Coordinator.

Which is better, Kansas City Steaks or Omaha Steaks?

Kansas vs Omaha Steaks Meat Grading
We like that both companies maintain rigorous quality control standards. We find Omaha Steaks to have a classic buttery tenderness, while we celebrate Kansas City Steaks for their robust, beefy flavor.

How long do Omaha Steaks stay good in the freezer?

But to truly get the world-famous Omaha Steaks experience, we recommend you fire up those uncooked steaks, roasts, or chops within four to 12 months, uncooked ground beef within four months, and cooked beef within two to three months to ensure you’re enjoying your gourmet faves at their very best quality!