Old National Bank Customer Care: An Expert, Practical Guide

Who Old National Bank Is, and Why Customer Care Matters

Old National Bank (founded in 1834) is one of the Midwest’s oldest continuously operating financial institutions. Following its 2022 merger with First Midwest Bank, Old National expanded significantly across the region, with a footprint that spans key Midwest markets. The bank is headquartered at One Main Street, Evansville, IN 47708, and its public website is oldnational.com.

As a full-service, FDIC-insured bank serving consumers, small businesses, and commercial clients, Old National’s customer care teams handle everything from debit card issues and digital banking access to wire transfers and loan servicing. Knowing the right channel to use—and how to prepare—can save you time, reduce back-and-forth, and help you resolve issues on the first contact.

How to Reach Old National Bank Customer Care (Fastest Paths)

The most direct and trustworthy sources for contact are the bank’s official website and your online/mobile banking secure message center. Start at oldnational.com and use the “Contact” or “Support” links for current phone hours and options. For in-person help, use the locator at oldnational.com/locations to find branch addresses, lobby/drive-up hours, and appointment availability in your area.

General correspondence may be mailed to: Old National Bank, One Main Street, Evansville, IN 47708. For time-sensitive matters—lost/stolen cards, suspected fraud, or wire recalls—do not rely on postal mail; use phone support or the secure message center for timestamped documentation. To avoid phishing, dial numbers listed directly on oldnational.com or on the back of your card rather than those found via search engine ads or third-party listings.

• Primary website: oldnational.com (for Contact options, secure messaging, and branch locator at oldnational.com/locations)
• Client Care by phone: verify the latest number and hours at oldnational.com/contact-us before calling; if you have a card, use the number printed on the back for card-specific issues
• Secure message: available inside Old National Digital Banking (web or mobile app) for account-specific questions and file uploads
• Lost/Stolen debit card or suspected fraud: use the mobile app’s card controls to lock your card immediately, then contact the bank via the official phone number or secure message
• Appointments: schedule at a nearby branch via oldnational.com/locations for services like notary, wires, safe deposit access, or complex account changes

What to Have Ready Before You Call or Chat

Preparation dramatically shortens resolution time. Have your identity and account details at hand, and be ready to pass two-step verification using your enrolled phone or email. If you are reporting fraud, write down dates, dollar amounts, and merchant names so the claim can be opened precisely on the first attempt.

For digital banking issues, confirm your device and app version, recent password changes, and whether you can receive text or email codes. For transactions (wires, ACH, Zelle, bill pay), gather confirmation numbers and screenshots so support can locate the exact item quickly.

• Identity: full name, last 4 of SSN/EIN, government ID (for in-branch), and your Old National account number(s)
• Two-factor verification: access to your enrolled mobile device/email; if you’ve changed numbers, be ready to verify identity another way
• Transactions: dates, amounts, payee/merchant name, confirmation numbers, and any error messages/screenshots
• Card disputes (Reg E for debit): the posted date, amount, merchant, whether the card was in your possession, and when you first noticed the issue
• Wires/transfers: beneficiary name, account and routing numbers, SWIFT/IBAN if international, and the exact amount; confirm same-day cutoff times with the bank
• Travel notices: destination(s), dates, contact phone while traveling to prevent anti-fraud blocks

Common Requests and How Customer Care Handles Them

Debit Card Lost, Stolen, or Fraudulent Activity

Immediately lock your card using the Old National mobile app’s card controls, then contact customer care through the official phone number on oldnational.com or the number printed on your card to block and reissue. If transactions are unauthorized, ask the representative to open a Regulation E claim; note your claim/incident number for follow-up.

Under federal Regulation E, banks generally provide provisional credit within 10 business days after you report an unauthorized electronic transfer (this can extend to 20 business days for new accounts and up to 45–90 days for certain cases). You must report errors within 60 days from the date Old National sent the statement showing the unauthorized transaction. Keep all related documentation.

Online Banking Lockouts, Password Resets, and Device Issues

If you are locked out, first try “Forgot Password” in the login portal and complete two-factor authentication. Clear your browser cache or update the app if you see persistent errors. If two-factor codes aren’t arriving, confirm you have cell coverage and that your phone number/email on file is current.

Customer care can verify your identity and re-enable access or update delivery channels for your codes. For security, Old National will never ask for your full password or for one-time passcodes that were sent to you—if someone requests those, hang up and call the official number listed on oldnational.com.

Wires, ACH, and Large Transfers

Domestic wires require the beneficiary’s name, account number, and the receiving bank’s routing number. International wires require a SWIFT/BIC and often an IBAN. Same-day processing depends on cutoff times; verify the day’s cutoff before you initiate. Expect verification callbacks for large-dollar or new payees as a fraud-prevention measure.

If you need to recall or amend a wire, contact customer care immediately. Recalls are not guaranteed, especially after funds reach the beneficiary bank, but speed improves your odds. For ACH and bill pay errors, gather confirmation numbers and ask support to trace or place a stop/return when applicable.

Service Levels, Timelines, and How to Escalate

Many routine requests—password resets, debit card blocks/reissues, address/phone updates—are resolved during the first contact. Disputes, research requests, and wire recalls may require investigation windows ranging from several business days to a few weeks, depending on the complexity and third-party involvement.

If your issue remains unresolved, ask the representative to escalate to a supervisor and provide you a case or ticket number. Document dates, names, and summaries of each conversation. For formal written complaints, send a concise, factual letter via certified mail to: Old National Bank, Attn: Client Care/Complaint Resolution, One Main Street, Evansville, IN 47708. Keep copies of everything you send.

Regulatory and Consumer-Protection Resources

If you believe a matter has not been handled appropriately after you have worked through the bank’s escalation process, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint or by phone at 855-411-2372. The CFPB forwards complaints to the bank and tracks responses.

For identity theft or compromised personal information, create a recovery plan at IdentityTheft.gov (Federal Trade Commission) or call 877-438-4338. Your state’s banking department can also assist with bank-related complaints; search “[Your State] Department of Financial Institutions” for current contact details.

Security and Privacy Best Practices with Old National

Use two-factor authentication, enable account alerts (large withdrawal, international transaction, new payee), and lock your debit card in the app when not in use or immediately upon noticing suspicious activity. Never share one-time passcodes or full passwords—neither Old National nor legitimate fraud teams will ask for them.

Always initiate contact using information from oldnational.com or your card, not from unsolicited texts, emails, or caller ID. If you receive an unexpected call, hang up and dial the official number yourself. For added protection, review statements monthly and report discrepancies within 60 days of the statement date to preserve your Regulation E protections.

Key Takeaways

Start with official channels (oldnational.com and secure messaging), prepare precise transaction details before contacting support, and document your case number for follow-up. Use the mobile app for immediate controls like card lock, and escalate in writing for complex or unresolved matters. For regulatory support, the CFPB (855-411-2372) and IdentityTheft.gov (877-438-4338) are credible resources.

Headquarters address: Old National Bank, One Main Street, Evansville, IN 47708. Website: oldnational.com. For the most current phone number, hours, and service options, confirm at oldnational.com/contact-us or use the number on the back of your card.

What is the phone number for bank First 24 hour customer service?

Questions? Contact a customer service representative at your nearest location or call (920) 652-3100.

How do I contact old second 24 hour customer service?

1-877-866-0202
There’s a helpful representative ready to take your call at 1-877-866-0202.

Do banks have 24 hour customer service?

Customer service hours vary among banks, with many only offering the ability to speak with a representative during business hours. If you prefer wider access to customer service, you might want a bank that allows you to communicate with a live person anytime.

Was Old National Bank bought out?

In June 2021, Old National announced a merger of equals with First Midwest Bank, a Chicago-based financial institution. This merger was officially completed in February 2022, nearly doubling Old National’s asset size.