NTTA Mesquite Customer Care Service Center

The North Texas Tollway Authority’s Mesquite Customer Care Service Center is the closest in-person option for TollTag account setup, invoice resolution, and other NTTA services for residents and businesses in eastern Dallas County and surrounding communities. It serves drivers who use LBJ East (I-635), the President George Bush Turnpike (PGBT), Dallas North Tollway (DNT), Sam Rayburn Tollway (SRT), and other NTTA-operated roads.

In-person service is ideal when you need to verify identity, add or replace a TollTag, resolve a Pay By Mail invoice or violation with documentation, or obtain immediate clarification on account issues. While most tasks can be handled at ntta.org or by phone, complex situations are often solved faster at a service counter.

Location, hours, and how to get there

Address: NTTA Customer Service Center – Mesquite, 3904 W Emporium Cir, Mesquite, TX 75150. The center sits just west of Town East Mall, near the I-635 (LBJ) and Town East Blvd interchange, with easy access from both Town East Blvd and Emporium Cir. Free surface parking is available on-site. The facility is wheelchair accessible.

Typical lobby hours: Monday–Friday 8:00 a.m.–6:00 p.m., Saturday 9:00 a.m.–5:00 p.m., closed Sunday and NTTA-observed holidays. Hours can change on short notice for holidays or inclement weather—check ntta.org or call before you go. Peak times are usually the lunch hour on weekdays and late mornings on Saturdays; mid-mornings Tuesday–Thursday tend to have the shortest waits.

Phone: 972-818-NTTA (6882) or 817-731-NTTA. Toll-free: 877-991-0033. Website: https://www.ntta.org. If you prefer not to visit, most payments and account changes can be completed through the 24/7 automated phone system or via your online account.

Services provided at the Mesquite center

The Mesquite service center offers full-service assistance for personal and business accounts. You can open a new TollTag account, add vehicles, replace a lost or damaged tag, update payment methods, and set or change automatic replenishment options. Representatives can also help you verify license plate data to avoid toll misreads and ensure your tag is properly assigned to each vehicle.

On the billing side, staff can take Pay By Mail payments, consolidate multiple invoices, review photo captures for disputed tolls, and set up payment arrangements on eligible violation balances. If your registration renewal has been blocked due to toll violations, they can process payments and submit a hold release to the county tax office once the balance is resolved.

• Open or manage TollTag accounts (personal and business), including adding vehicles and payment methods
• Purchase or replace TollTags and check tag status/reads for proper mounting
• Pay Pay By Mail invoices and violation notices; request payment plans when eligible
• Resolve registration holds and request hold release after posting payment
• Dispute misbilled tolls (bring proof of sale, lease, rental agreement, or plate changes)
• Update contact details, mailing addresses, and notification preferences
• Get rate information for NTTA roads and airport parking compatibility with TollTag

Opening or managing a TollTag account

For most personal accounts, NTTA sets a typical starting prepaid balance of $40 per TollTag, with auto-replenishment in $40 increments. If you have multiple vehicles or higher monthly usage, your replenishment amount may be higher to prevent your balance from hitting zero between trips. Payments can be made with major credit/debit cards, cash, check, or money order; ask about setting up auto-replenishment to avoid ZipCash rates and administrative fees.

A properly mounted TollTag ensures you receive the lowest NTTA rate—ZipCash (Pay By Mail) costs are generally about 50% higher than TollTag rates. Staff can check your mounting position and confirm reads if you bring your vehicle. If you drive a rental car, you can temporarily add the plate to your account, but verify the rental company’s own toll program to avoid duplicate charges.

Your TollTag also works for parking at DFW and Dallas Love Field when linked to your account, enabling gate-in/gate-out without pulling a ticket. Make sure your payment method is current and your balance is positive before travel. For business fleets, consider consolidated billing and reporting options; bring fleet VIN or plate lists for batch setup.

Resolving invoices, violations, and registration holds

If you received a Pay By Mail invoice, bring the invoice number and license plate. Paying early can avoid administrative fees and potential escalation to violations. If you believe the invoice belongs to a previous owner, bring a bill of sale or Texas title transfer receipt showing the sale date; NTTA can adjust charges outside your ownership window when documentation is clear.

Violation fees escalate over time if left unpaid and can lead to a registration renewal block. In many cases, NTTA can offer payment arrangements or review fee reductions if you convert to a TollTag and keep it in good standing. Staff can also correct account mismatches (for example, a mismatched plate or expired card causing your tag to stop reading) to prevent new invoices from generating.

Registration holds are typically released electronically after payment posts. Most releases are processed the same day, but allow up to 24 hours for the DMV systems to reflect the change. If your renewal deadline is imminent, let the representative know so they can prioritize the release and provide proof of resolution for the tax office if needed.

What to bring and how to prepare

Bring a government-issued photo ID and your NTTA account number (or the phone/email on file). For vehicle changes, have your license plate numbers ready; for new tags, the VIN helps verify accuracy. For billing issues, documentation is key: invoices, violation notices, proof of sale, rental agreements, or lease returns accelerate resolution.

To reduce your time in the lobby, review your current balance and vehicle list in your online account before visiting, and decide whether you want to enroll in auto-replenishment or switch the card on file. If you’re replacing a tag due to windshield work or a new vehicle, bring the old tag if available so staff can deactivate it and ensure it isn’t billed by mistake.

• Photo ID, account info, and up-to-date contact details
• License plate numbers and VINs for vehicles you are adding or correcting
• Invoices/violation numbers, plus supporting documents (bill of sale, rental/lease papers)
• Payment method for replenishment or invoice payment (card, cash, check, or money order)
• Old TollTag (if replacing), windshield replacement receipt (if reads have stopped)

Contact and online alternatives

Call 972-818-NTTA (6882), 817-731-NTTA, or 877-991-0033 for the 24/7 automated system and live-agent assistance during business hours. Many tasks—adding vehicles, paying invoices, updating cards, and downloading statements—are available at https://www.ntta.org without visiting a center.

If you need only to make a quick payment, consider online or phone payment to avoid peak lobby times. For in-person visits, verify Mesquite center hours on ntta.org the day you go, as holiday schedules and weather advisories can affect operating times.