NTTA Customer Care Number: How to Reach the North Texas Tollway Authority Fast

The North Texas Tollway Authority (NTTA) manages key Dallas–Fort Worth toll roads including the Dallas North Tollway, President George Bush Turnpike, Sam Rayburn Tollway, Chisholm Trail Parkway, and others. If you need help with a TollTag, a ZipCash invoice, a payment plan, or a registration block release, the quickest path is NTTA Customer Care by phone.

Below you will find the official customer care numbers, typical service hours, alternate contact options, and practical tips that reduce wait times and help you resolve billing issues on the first call. Where possible, this guide cites concrete details and proven practices so you can act with confidence.

Official NTTA Customer Care Numbers and Hours

Primary phone numbers: 972-818-6882 and 817-731-6882. Both numbers ring NTTA Customer Service and route through the same system. If one is congested, try the other. When dialing from outside the U.S., use +1-972-818-6882.

Typical live-agent hours are weekdays during business hours Central Time, with an automated system available 24/7 for balance checks and payments. Seasonal and holiday schedules can change; confirm current hours at ntta.org before calling. Language assistance is available; you can request Spanish at the start of the call. For hearing-impaired customers, use the Texas Relay Service (dial 711) to connect.

What Customer Care Can Do for You

Call Customer Care for TollTag account setup, replenishment issues, replacing a lost or defective tag, adding or removing vehicles, or updating payment cards. They also handle ZipCash invoice questions, fee disputes, payment plans on past-due balances, and releasing DMV registration holds after you resolve outstanding tolls and fees.

If your vehicle was sold, traded, or had temporary paper plates, an agent can backdate removal, request proof of sale, and adjust tolls if eligible. For rental-car tolls, NTTA generally invoices the rental agency or its billing partner; your first step is the rental company. NTTA can still verify whether an invoice exists for your plate and dates to help you coordinate with the rental provider.

Have These Details Ready Before You Call

Preparation shortens the call and improves your odds of a same-call resolution. Keep your plate number (including state), NTTA account number (if you have one), invoice or notice number, and the last four digits of the card or bank account you use for replenishment. Have your driver’s license and mailing address handy for identity verification.

If you are disputing tolls for a vehicle you sold, gather the bill of sale or transfer receipt with the date and purchaser information. For temporary tags or plate changes, have the issue date and the new plate number ready. If you need a registration-block release, ask the agent about the timing and confirmation process after payment; agencies typically transmit releases electronically to county tax offices.

Self-Service Options When You Don’t Want to Call

Most routine tasks can be completed online. Go to https://www.ntta.org to create or manage a TollTag account, pay a ZipCash invoice, update vehicles, switch to paperless billing, or set up auto-replenishment. If you are paying an invoice, use the exact invoice number so the payment posts to the correct account.

NTTA’s official mobile app (Tollmate by NTTA) on iOS and Android supports balance checks, payments, low-balance alerts, vehicle changes, and push notifications. For walk-in service, NTTA operates customer service centers in the DFW area; locations and hours are listed at ntta.org. Bring a government-issued ID and your vehicle/plate details; some locations may offer appointments to reduce wait times.

Fees, Timelines, and Disputes: What to Know

ZipCash invoices are due by the printed due date. If an invoice goes unpaid, administrative fees can be added at successive billing cycles under Texas law. Accounts that remain unpaid can be sent to collections, and a registration block may be placed on the vehicle until tolls and fees are resolved. If you think an invoice was issued in error, call before the due date—adjustments are easier before fees post.

Payment plans are often available for larger balances. If you convert to a TollTag and settle the past-due amount promptly, NTTA may be able to reduce future costs by applying TollTag rates going forward. Always ask the agent to explain any fees line by line and to send a written confirmation of your arrangement by email or text.

Toll Costs: TollTag vs. ZipCash

With a TollTag, you typically pay significantly less than ZipCash—ZipCash rates are generally about 50% higher than TollTag rates on NTTA roads. Over a full commuting month, that difference can add up quickly, especially on longer corridors like the Dallas North Tollway or President George Bush Turnpike.

TollTag accounts are prepaid. You fund the account and NTTA deducts tolls as you drive. You can set auto-replenishment with a credit/debit card or bank draft so you do not run low. There is no monthly service fee for maintaining a standard consumer TollTag; you pay only for the tolls you use and any applicable fees for late payments or returned replenishments.

Walk-In Locations and Mailing Guidance

NTTA’s administrative headquarters is in Plano, Texas (commonly referenced as NTTA Headquarters, Plano, TX 75093). For in-person service, use the Locations page at ntta.org to find the nearest Customer Service Center, current hours, and any appointment requirements. Hours and availability may differ by site.

Do not mail cash. Use the remittance address printed on your invoice or statement, as NTTA uses specific lockbox addresses for different types of payments. If you have already mailed a payment and need to stop collection activity, call Customer Care with the mailed amount, check number, and mailing date so they can notate your account while the payment posts.

Practical Calling Tips to Save Time

Small adjustments to when and how you call can reduce waits and improve outcomes. The lines are typically busiest on Mondays, the first business day after a holiday, and during lunch hours. Off-peak windows are often mid-morning or mid-afternoon midweek.

If you are resolving a tight deadline (for example, a registration renewal that is due), mention that up front so the agent can prioritize steps like real-time payment posting or an expedited electronic release to your county tax office after you pay.

• Dial 972-818-6882 or 817-731-6882; if one queue is long, try the other.
• Have your plate, invoice number, and account details ready; take photos or screenshots of any documents you’ll reference.
• Ask the agent to confirm your email/phone and to send written confirmation of any payment plan, fee adjustment, or release.
• If you just paid, request the posting time frame and whether a receipt number can be shared with your county tax office.
• Moving or changing plates? Update your vehicles the same day to avoid misapplied tolls and extra invoices.

Quick Reference

Customer Care phone: 972-818-6882 or 817-731-6882 (international: +1-972-818-6882). Website: https://www.ntta.org for account setup, payments, and locations. Mobile app: Tollmate by NTTA on iOS and Android. Use 711 for Texas Relay Service if needed.

If you cannot resolve an issue by phone, ask for a case or reference number and the expected resolution time. Keep that number with your receipts; it speeds up any follow-up calls and helps NTTA track your request across departments.