NSDL Customer Care Number: How to Reach the Right Helpdesk Quickly

“NSDL” can mean two different organizations in India, each with its own helpdesks and processes. National Securities Depository Limited (NSDL) is India’s first depository, handling demat accounts, corporate actions, IPOs, and related capital-market services via Depository Participants (DPs). Separately, Protean eGov Technologies Ltd. (formerly NSDL e-Governance Infrastructure) manages government-tech services such as PAN/TIN, e-TDS/TCS, eKYC, and NPS-CRA customer support. Knowing which team you need saves time and gets you the correct resolution pathway.

Below you’ll find the practical, verified ways to contact both entities, when to call a DP or broker instead, what to keep handy before calling, and how to escalate a complaint if required. Contact details can change, so always cross-check on the official websites before sharing sensitive information.

NSDL (Depository) — Contacts for Demat, IPO, Corporate Actions, and CAS

For depository-related queries (demat account, off-market transfers, IPO allotment credit, pledge/unpledge, and corporate action credit), your primary touchpoint is your Depository Participant (DP)—the bank or broker with whom your demat is opened. However, NSDL’s central teams also support investors, especially for escalations and specialized services.

NSDL board line: +91 22 2499 4200 (Mumbai). Typical working hours are Monday to Friday, 9:30 a.m. to 6:00 p.m. IST, excluding exchange holidays. For Consolidated Account Statement (NSDL-CAS) issues (missing folios, email updates, delivery errors), write to [email protected]. For general investor grievances related to NSDL depository services, you can also use investor-support channels indicated on the official site www.nsdl.co.in.

Registered office (visiting/courier address): National Securities Depository Limited, A Wing, 4th & 5th Floors, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, Maharashtra, India. Ensure you quote your DP ID + Client ID (16-digit NSDL demat account) and provide documentary evidence when you send written communication.

What NSDL Handles vs. What Your DP Handles

NSDL sets the depository system and records ownership at the depository level, but operational servicing (KYC updates, nomination, account statements, demat/remat of securities, address/mobile/email updates) is primarily executed by your DP. If your query involves a service request on your demat account, call or email your DP first—this is almost always faster.

Escalate to NSDL when you have an unresolved issue despite a service request with your DP, or for systemic matters (e.g., corporate action credit not reflecting depository-wide, discrepancies in NSDL-CAS that your DP cannot rectify). Always keep your service request or ticket number from the DP when escalating.

Protean eGov (formerly NSDL e-Governance) — PAN/TIN, e‑TDS/TCS, and Related Support

If your query is about PAN application status, name/date-of-birth mismatch, e-TDS/TCS filing utilities, TAN, or other tax-information-network services, contact the Protean (ex-NSDL e-Gov) helpdesk. This is a different organization from the NSDL depository and uses different phone lines and emails.

PAN/TIN call center: 020-2721 8080 (Pune). Typical hours: Monday to Saturday, 8:00 a.m. to 8:00 p.m. IST. Legacy email IDs such as [email protected] are widely referenced; many institutions also direct users to updated channels via the Protean site. Refer to www.protean-tinpan.com (current) or the legacy portal www.tin-nsdl.com for service-specific contact forms, fee charts, and circulars.

Corporate address: Protean eGov Technologies Limited, 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, Maharashtra, India. For PAN center-related issues (acknowledgment not received, correction application inquiries), keep your 15‑digit acknowledgment number and application date ready.

Common Documents and Identifiers to Keep Handy

Having the right identifiers significantly reduces back-and-forth. For NSDL depository queries, keep your DP ID + Client ID (a 16-digit NSDL demat number that starts with your 8-digit DP ID), ISIN of the security (if the issue is security-specific), and copies of your latest DP statement or NSDL-CAS.

For PAN/TIN calls to Protean, keep your 10-digit PAN/TAN, 15-digit PAN acknowledgment number (if you recently applied or corrected details), date of birth/incorporation, and any fee payment reference handy. For e-TDS/e-TCS utility issues, have your TAN, the exact error code, form type (24Q/26Q/27Q/27EQ), and the FVU version ready.

Escalations and Investor Grievance Mechanisms

If a DP does not resolve your depository request within the defined turnaround time (TAT), escalate to NSDL with your DP ticket number, full demat details, and scanned proofs. NSDL will typically coordinate with the DP to close the loop. Maintain a dated trail of emails and acknowledgments.

Unresolved capital-market grievances can be raised on SEBI SCORES (Securities and Exchange Board of India’s investor grievance platform) at https://scores.gov.in. SEBI’s toll-free investor helpline is 1800 266 7575 (available on business days). Use SCORES after first attempting resolution with your intermediary and, where applicable, NSDL.

Quick Reference Directory

• NSDL (Depository) board line: +91 22 2499 4200; website: https://www.nsdl.co.in
• NSDL-CAS support (email): [email protected]; keep your registered email, PAN, and demat details handy.
• NSDL registered office: A Wing, 4th & 5th Floors, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013.
• Protean eGov PAN/TIN call center: 020-2721 8080; portals: https://www.protean-tinpan.com and https://www.tin-nsdl.com
• Legacy PAN/TIN email frequently referenced: [email protected] (verify current address on Protean’s site before use).
• SEBI SCORES investor grievance: 1800 266 7575; portal: https://scores.gov.in
• Your first stop for demat servicing: contact your DP/broker’s customer care (find the DP name in your demat statement). Escalate to NSDL only if unresolved.

Before You Call: Practical Tips That Save Time

Identify the correct organization first: NSDL (depository) for demat/IPO/corporate action/CAS; Protean (ex-NSDL e-Gov) for PAN/TIN/e‑TDS. Calling the wrong line is the top reason for delays. If you’re unsure, check the service’s portal URL on your acknowledgement or email—depository services will route you to nsdl.co.in links, while PAN/TIN matters point to protean-tinpan.com or tin-nsdl.com.

Note down the exact error messages, reference IDs, and timestamps you see on screens or emails. For market-linked issues (e.g., credit of IPO shares), mention the ISIN and listing/allotment date. For PAN/TIN, quote the 15-digit acknowledgment and your PAN/TAN. If you have recently changed mobile or email, inform the agent so they can verify OTP routing and update steps.

Turnaround Times and Fee Pointers

Typical acknowledgement of investor emails occurs within 1–2 working days, with resolution depending on the complexity—KYC updates via DP can take 2–5 working days once documents are in order, while corporate action corrections can align with issuer timelines. PAN corrections via Protean generally take 7–15 working days after successful biometric/OTP/physical verification and dispatch where applicable.

Official fees vary by service and jurisdiction. DP schedules (demat/remat, pledge, statements) are published by each DP; NSDL publishes depository tariff circulars for DPs. PAN fees depend on whether the communication address is within India or outside India and on e-KYC mode; always use the fee table shown on the Protean portal during application to avoid outdated rates.

• Checklist before dialing: DP ID + Client ID; PAN/TAN; acknowledgment numbers; ISIN (if applicable); scanned ID/address proofs; latest statement or portal screenshot; and your registered email/mobile for OTP verification.