Nissan Finance Customer Care Number: How to Reach the Right Team Fast

Nissan’s captive finance arm in the United States operates as Nissan Motor Acceptance Company (often abbreviated NMAC and branded as Nissan Finance). If you have a lease or retail installment contract through a Nissan dealer in the U.S., the primary customer care number is 1-800-456-6622. This toll‑free line supports both the automated system and live agents for billing, payment assistance, payoff quotes, title and lien questions, lease‑end, and general account servicing.

If your vehicle is financed or leased through Infiniti Financial Services (IFS), the dedicated customer care number is 1-800-627-4437. Both numbers provide 24/7 access to automated features for standard requests like payment posting status and payoff quotes; live agent availability typically follows extended weekday business hours in U.S. time zones. Customers who use TTY/TDD or need speech assistance can dial 711 to connect via the Telecommunications Relay Service and request NMAC or IFS.

Primary Contact Details and Official Portals

For Nissan Finance (NMAC), the official self‑service portal is https://www.nissanfinance.com/. From there, you can register your account, set up AutoPay, pull a 10‑day payoff quote, update contact information, review statements, and send secure messages to customer support. The site is mobile‑friendly and is the safest place to confirm current phone numbers, mailing addresses for payments, and any fees or hours that may change over time.

For Infiniti Financial Services customers, use https://www.infinitifinance.com/. The IFS portal offers the same core features: payment scheduling, statement access, payoff estimation, due‑date change eligibility checks, and secure messaging. If you prefer not to manage the account online, both call centers can accept or schedule one‑time payments by phone; convenience fees may apply depending on the payment method and your state.

What to Have Ready Before You Call

Calls to the automated line are quickest when you have basic identifiers ready. Live agents will verify identity and account ownership before discussing details or making changes. Having the items below at hand typically reduces call time and repeat authentication steps.

• Your NMAC/IFS account number (from your statement or online profile) and the last four digits of your SSN or Tax ID.
• The full 17‑character VIN and current mileage (helpful for lease‑end questions, total loss handling, and insurance updates).
• Bank routing and account numbers if setting up ACH payments, or your debit card if making a one‑time phone payment.
• Insurance carrier name, policy number, and declarations page if providing updated comprehensive/collision coverage.
• For payoffs: your desired good‑through date and whether you plan to pay by ACH, certified funds, or wire (the payoff letter shows exact amounts and instructions).

Payments, Posting Times, and Payoff Quotes

You can make payments through the portal, the automated phone system at 1-800-456-6622 (NMAC) or 1-800-627-4437 (IFS), or by mailing the remittance coupon from your statement. Electronic payments made on a business day typically begin processing the same day; bank posting and availability can take 1–3 business days depending on your bank. If you are close to your due date or at risk of delinquency, the phone system or a live agent can confirm the earliest posting option and any applicable convenience fees.

For loan or lease payoffs, always pull a dated payoff quote online or through the automated system. Payoff quotes are time‑sensitive and include per‑diem interest for retail contracts; lease purchase quotes reflect the buyout price, taxes, and any applicable fees per your agreement. Overnight payoff addresses and wire instructions are shown on your official payoff letter—do not rely on past statements or third‑party addresses, as lockboxes vary by product and state. After a payoff clears, title or lien release processing timelines depend on your state’s electronic lien/title (ELT) participation; many releases complete within 7–10 business days, while mailed paper titles can take longer due to postal transit.

Lease-End: Inspections, Turn‑In, and Purchase Options

About 60–90 days before maturity, schedule a pre‑return inspection to assess excess wear and use. Nissan’s inspection partners will provide a detailed report and estimated charges so you can decide whether to repair, turn in the vehicle as‑is, or purchase it. You can request or reschedule inspections through your online account or by calling 1-800-456-6622 and asking for lease‑end support (IFS lessees should call 1-800-627-4437).

Your lease agreement lists the purchase option price and any disposition or purchase option fees applicable at maturity or early buyout. Taxes vary by state and county. If you plan to purchase the vehicle, obtain a dealer or direct purchase quote well ahead of your maturity date to allow time for payment, DMV work, and insurance updates. If you intend to ground the vehicle, confirm your turn‑in appointment with a participating Nissan dealer and retain all receipts and the final odometer disclosure for your records.

Insurance, GAP, and Total Loss Handling

If your vehicle is declared a total loss, contact Nissan Finance promptly at 1-800-456-6622 and your insurance carrier to ensure the claim is linked to your finance account. The insurer may send payment directly to Nissan Finance; any difference between the insurance settlement and your payoff is your responsibility unless you purchased Guaranteed Asset Protection (GAP) that covers the deficiency according to its terms.

Provide your claim number, adjuster contact, and payoff good‑through date when you call. If a refund of unearned charges (such as unused service contracts or certain state‑regulated fees) applies, ask the agent how and when those credits are applied. Keep copies of all adjuster estimates, settlement letters, and payoff confirmations for your records.

Hardship Options, Extensions, and Credit Reporting

If you’re experiencing financial hardship, call as early as possible to discuss options like a payment extension, due‑date change, or short‑term deferment if eligible. Agents can explain how interest accrues during an extension and how it affects the loan’s maturity date and total interest paid. Availability varies by state law, account standing, and prior extension history.

Nissan Finance reports to major credit bureaus. If you believe a late payment was reported in error, request an account investigation via secure message or by phone. Keep documentation of payment confirmations and bank statements; investigations typically conclude within the timeframes set by the Fair Credit Reporting Act. For urgent disputes impacting a pending mortgage or credit event, explain your deadline and ask whether an interim account status letter can be issued.

Escalations, Formal Complaints, and Headquarters

If an issue remains unresolved, ask the representative to escalate to a supervisor or an executive resolution team and request a case number. Summarize the history, dates, prior promises, and any documents you can provide. Follow up through the secure message center so you have a written trail in addition to call logs.

For U.S. regulatory assistance, you can file a complaint with the Consumer Financial Protection Bureau at https://www.consumerfinance.gov/complaint/ or by phone at 855-411-2372. Provide your account number, a concise statement of the issue, and any supporting documentation. Nissan North America’s corporate campus address is One Nissan Way, Franklin, TN 37067; note that corporate offices are not a payment lockbox and cannot process account servicing—use only the addresses shown on your statement or payoff letter.

Outside the United States

Nissan operates separate captive finance companies by country (for example, Nissan Canada Finance and RCI Financial Services trading as Nissan Finance in the UK). Contact details, hours, and processes differ. The most reliable way to find the correct customer care number is to visit your country’s official Nissan website and navigate to Finance or Owners to reach the captive finance portal and phone numbers specific to your market.

If you recently moved countries with an active finance or lease contract, call your original market’s finance number first to document the relocation and receive guidance on early termination, settlement, or approved cross‑border options.

How do I contact Nissan Finance?

You can manage your account by clicking below. You can also email the team at [email protected] or call on 0333 009 0231. It’s easy to manage your finance Agreement Online. …

How do I call Nissan Finance customer service?

If you are having trouble locating this information, please contact our Customer Service Department by calling 1-800-456-6622, or chat with an Online Representative by selecting the chat button below. *Viewing this FAQ on our mobile app? Click here to view our mobile app instructions.

What is Nissan customer service number USA?

Customer inquiries are best handled by calling 800-647-7261. Nissan North America Inc.

What is the Nissan forgiveness program?

Here’s How it Works! “FORGIVE AND FORGET” program offers customers access to credit pre-approval that may not normally be available to those with less than perfect credit scores, bankruptcy, divorce, foreclosure, or repossession. The program relies on things other than credit score to get your pre-approval.