Myntra customer care service: complete, practical guide

Official ways to contact Myntra

Myntra’s primary support is delivered through its in‑app Help Center and website account area, where you can chat with an agent, request a call‑back, raise return/refund requests, and track resolutions. This route ties your conversation to the exact order, which speeds up verification and resolution.

If you prefer to speak with someone, Myntra’s customer care number commonly used by customers is 080‑6156‑1999 (Bengaluru STD code 080; call rates as per your carrier). The fastest route for most order issues, however, is the “Call me back” option inside the Help Center.

• In‑app Help Center (recommended): Myntra app > Profile > Help Center > select your order > choose “Chat” or “Call me back”.
• Website route: https://www.myntra.com (sign in) > click Profile (top‑right) > Help Center > select the relevant order and issue.
• Customer care phone: 080‑6156‑1999 (India). If the line is busy or off‑hours, use the call‑back option in the app.
• Registered office (for legal notices/corporate correspondence): Myntra Designs Private Limited, Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabisanahalli Village, Varthur Hobli, Bengaluru, Karnataka 560103, India.

Note: Myntra does not typically publish a general support email for order issues; the Help Center provides faster, trackable resolution and lets you upload photos, invoices, and bank details securely when needed.

Service scope and typical response times

Most order‑linked questions—size exchange, return pickup, delayed shipment, missing item, or damaged product—are handled within the Help Center workflow. For many users, chat or call‑back resolution for straightforward issues takes one interaction; more complex cases (e.g., courier investigations) can take longer while Myntra syncs with the logistics partner.

Typical timeframes customers experience: call‑backs often come within a few minutes during active service hours; return pickups are generally scheduled within 24–72 hours depending on your pincode; quality check after pickup is usually completed within 24–48 hours of the item reaching the hub; refunds are commonly credited 2–7 business days after QC approval, depending on payment method and your bank’s processing timelines.

Returns, refunds, and exchanges: what to expect

Return and exchange windows vary by category; most fashion items allow returns or size exchanges within 7–15 days of delivery (check the product page for the exact window and whether exchange is available in your pincode). Keep tags attached, retain original packaging/accessories, and don’t remove hygiene seals on items that have them—QC will verify these conditions.

Refund timelines (once QC passes): UPI and net-banking typically 2–4 business days; debit/credit cards 3–7 business days; select wallets 24–48 hours; Cash‑on‑Delivery refunds are issued to your bank via IMPS/NEFT after you submit verified bank details in the Help Center (processing often within 1–2 business days post‑approval). Returns are generally free for eligible items; if any pickup/handling fee applies for your case, it will be clearly shown before you confirm the request.

Orders, delivery, and shipping questions

For live tracking, open Myntra app > Profile > Orders > select the order to see courier scans, expected delivery date, and any reschedule options. Orders with multiple items may ship in parts; each shipment gets its own tracking number and can deliver on a different day.

Indicative delivery timelines: metros commonly see 2–4 days, Tier‑2/3 cities 3–7 days, and remote locations 5–10 days. During major sale periods or adverse weather, add buffer time. COD availability and limits vary by pincode and cart value and may be disabled for high‑value carts or repeated returns; the checkout screen shows accurate availability for your address.

Escalations, complaints, and legal notices

If the first agent cannot resolve your issue, ask for an escalation within the same Help Center thread—this keeps all evidence (photos, chats, call logs) in one place. For courier disputes (e.g., “delivered but not received”), you’ll usually be asked for a doorstep CCTV/unboxing video or a signed non‑receipt declaration while the courier traces GPS/OTP records; these cases can take several working days to conclude.

For consumer disputes beyond standard support, you can also use India’s National Consumer Helpline: dial 1915 (toll‑free) or file online at https://consumerhelpline.gov.in (WhatsApp help: +91‑88000‑01915). For legal notices, send a written notice to the registered office: Myntra Designs Private Limited, Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabisanahalli Village, Varthur Hobli, Bengaluru, Karnataka 560103, India. Include your order IDs, timeline, evidence, and a reachable phone number.

Pro tips to resolve issues faster

• Always contact via the in‑app Help Center using the exact order entry; it auto‑verifies your identity and reduces back‑and‑forth.
• Attach clear photos when reporting defects: full product, close‑up of the issue, MRP/tag, and the shipping label; include a timestamp if your camera supports it.
• For “missing item” or “wrong item” claims, an unboxing video from before opening the outer package to showing the invoice and contents greatly improves the success of courier investigations.
• Keep the package and tags intact until you are sure you’ll keep the item; QC typically fails if tags are removed or hygiene seals broken.
• For COD refunds, submit bank details only inside the app (Profile > Help Center > select order > Refund help). Never share bank/OTP details over regular calls or messages.
• If you need a size exchange but your size is out of stock, place a return to avoid missing the return window; then reorder the size when it restocks.
• If a promised delivery date is missed, contact support on the same day; agents can nudge the courier or arrange alternatives, and your case timeline gets recorded.
• Save the official number 080‑6156‑1999 and the domain myntra.com; avoid responding to links or payment requests on non‑myntra domains or unknown UPI IDs.

Following these practices minimizes rejections during QC and shortens courier investigations, especially for high‑value items or festival‑season shipments.

Data privacy and security best practices

Support agents will never ask for your OTP for payments, full card number, CVV, or UPI PIN. OTPs used for login/verification should only be entered by you in the Myntra app or website, not shared verbally or via screenshots.

When asked for bank details for COD refunds, enter them only through the secure in‑app form tied to your order. Check that links start with https://www.myntra.com and that the app you use is the official Myntra app from Google Play or Apple’s App Store.

Frequently confused points

GST invoice download: after delivery, go to Profile > Orders > select the order > “Download Invoice.” If you need a GSTIN on the invoice, add it to your address profile before ordering; most platforms cannot retrofit GSTINs after the invoice is generated.

Price adjustments: Myntra typically does not provide post‑purchase price protection if an item’s price drops after your order. Cancellations are usually allowed until the item is packed/shipped; once shipped, use the return flow after delivery. If a wallet/coupon was used, refunds respect original source rules and coupon T&Cs.

Quick reference

Website: https://www.myntra.com

Customer care phone: 080‑6156‑1999 (India)

Registered office: Myntra Designs Private Limited, Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabisanahalli Village, Varthur Hobli, Bengaluru, Karnataka 560103, India

Consumer helpline (India): 1915 | Portal: https://consumerhelpline.gov.in | WhatsApp: +91‑88000‑01915