Myntra Customer Care: Complete, Practical Guide for Fast Resolutions

Official Support Channels and How to Reach Them

Myntra, founded in 2007 and part of the Flipkart Group since 2014, handles customer service primarily inside its app and on its website. The fastest way to get help is through the in-app Help Center: open the Myntra app, go to Profile, tap Help Center, select your order, and choose Chat or Request a Callback. On the web, sign in at https://www.myntra.com/, open Profile, then Help Center to access the same options.

For order-specific issues (cancellations, returns, exchanges, refunds, delivery problems), Myntra requires you to contact support from the order itself. This links your ticket to the correct Order ID and address, which significantly speeds up verification and action. Avoid posting personal details on public social media; if you message Myntra’s official handles, they will typically redirect you to the in-app Help Center to verify your account securely.

Safe Ways to Contact Myntra (and What to Avoid)

Myntra does not consistently publish a general inbound phone number on its site or app, and contact details you find via search ads or third-party directories may be fake. To protect yourself from fraud, always initiate support from inside the Myntra app or from your logged-in account on the official website. Do not share OTPs, CVV, card PINs, UPI PINs, or screen-share with anyone claiming to be support.

If you need to escalate outside the app (for example, a prolonged unresolved case), use official government channels listed below under “Escalations and Consumer Protection.” For company policy questions (not order-linked), check the Help Center FAQs inside the app or browse the policy pages on https://www.myntra.com/ after logging in.

Step-by-Step Fixes for the Most Common Issues

Order cancellation before shipment: open the app, go to Orders, select the order, tap Cancel, and choose a reason. If the Cancel button is not visible, the item is likely already packed or shipped; in that case, refuse the delivery at the door or initiate a return after delivery. For size changes before dispatch, cancel and reorder the correct size; for after-delivery size changes, use Exchange if available for that product.

Returns and exchanges typically require the product to be unused, with original tags and packaging. Some categories are not eligible for returns (see policy section below). Always check the return window shown on your product page and in your order details; for many fashion categories on Myntra this is commonly up to 14 days from delivery (policies can vary by seller and category and may change during special events), so verify your exact cutoff in-app.

• Start a return/exchange: Profile > Orders > Select Order > Return/Exchange > choose reason, pickup address, and preferred refund method. Return pickup is usually scheduled within 2–5 days, depending on your PIN code.
• Refund timelines (typical, vary by bank): UPI/wallet refunds can reflect within minutes to 48 hours after quality check (QC); bank account/IMPS in 1–3 business days; debit/credit cards in 3–10 business days. Track status under Orders > View Details > Refund.
• Missing/wrong/damaged item: Initiate a Return/Exchange with “Wrong item received,” “Missing item,” or “Damaged/defective.” Upload clear photos/videos of the parcel, shipping label, and item within the submission flow. Do not discard packaging until your claim is resolved.
• Delivery delays: Check the live tracking on the order page. If the Estimated Delivery Date has passed, use Help Center > “Where is my order?” to raise a ticket; Myntra can coordinate with the courier and arrange either a fast-track delivery or a refund if the parcel is confirmed lost.
• Payment problems: For duplicate charges or failed-but-debited payments, open the order/payment record in the app and tap “Payment issue.” Keep your bank SMS, UPI reference ID, and transaction timestamp handy. Myntra will auto-reconcile most such transactions; banks may take a few business days to reverse holds.

Refunds, Timelines, and Fees

Refund initiation begins after the returned item passes the seller’s quality check (QC). QC generally completes within 24–72 hours of pickup reaching the facility, but this can vary by location and courier. You can monitor each stage—pickup arranged, picked, in transit, QC, refund processed—inside the order’s timeline.

Typical refund speeds, subject to your payment provider: instant to 48 hours for UPI/wallet, 1–3 business days for IMPS/bank transfer, and 3–10 business days for credit/debit cards. If your refund exceeds the outer limit shown in your order’s Refund section, contact support from the same order. Ensure your bank account or UPI details are correct if you chose instant bank transfer or UPI for COD returns.

Myntra generally does not charge a restocking fee on eligible returns. Delivery/convenience fees, if charged on the original order, may or may not be refunded depending on whether the entire order is returned and the prevailing policy at the time. The app will show your exact refund breakup before you confirm the return—review it carefully.

Policies: Return Windows, Non-Returnable Categories, and Warranty

Return windows differ by category and seller. Many apparel and footwear products carry up to a 14-day return/exchange window from delivery, while jewelry, beauty, personal care, innerwear, and certain hygiene-sensitive items are often non-returnable except in cases of wrong item received or verifiable damage/defect on delivery. Electronics, smart wearables, or products with brand warranties may follow the manufacturer’s service process after a brief DOA window. Always check the “Returns/Exchange” line on the product page before buying.

To avoid rejections at QC, keep the product unused with all tags, accessories, freebies, and the brand box intact. For multi-piece sets, include every piece. If a product arrived damaged or different from the listing, raise the return promptly and upload photos/videos of the parcel and item—time-stamped evidence significantly improves claim outcomes.

Documentation to Keep for Smooth Resolution

Save the order confirmation email/SMS, courier tracking number, and unboxing photos (especially for high-value orders). If you’re filing a “missing item” or “wrong item” claim, photos of the shipping label, tamper-evident seal, and the item(s) in the box help the investigation. For payment issues, keep the bank/UPI reference ID and timestamps.

For warranty-covered products, retain the invoice (downloadable from the order page) because brands typically require it for authorized service. Many brands accept a soft copy; some may ask for a printed invoice with the date of purchase.

Escalations and Consumer Protection

If your issue remains unresolved after using the in-app Help Center, reopen the same ticket and request an escalation. Provide concise evidence: order ID, dates, screenshots, and any courier communication. For delivery disputes (e.g., marked delivered but not received), request a Proof of Delivery (POD) check. For payment disputes, attach bank/UPI proof of debit.

For further escalation in India, you can use the National Consumer Helpline (NCH) by calling 1915 or filing a complaint at https://consumerhelpline.gov.in. In suspected fraud cases (fake support numbers, phishing links, unauthorized transactions), call 1930 immediately and report at https://cybercrime.gov.in. If you paid by card and the merchant/bank does not resolve a clear erroneous charge, consult your card issuer about transaction dispute/chargeback options as per your issuer’s timelines and policy.

• Always contact Myntra from inside the app/web account; avoid third-party numbers. Never share OTPs, card PIN, CVV, or UPI PIN with anyone.
• Use the exact order thread for support so timestamps, courier scans, and refund promises are logged in one place.
• If a return pickup is missed twice, reschedule from the order page or ask support to switch to drop-off (if offered for your PIN code).
• For COD refunds, promptly add a valid bank account or UPI ID when prompted in-app to avoid refund delays.
• If a seller-level warranty applies, contact the brand’s authorized service with your Myntra invoice; inform Myntra only if the brand refuses legitimate service within the warranty terms.

Key Takeaways

Start every interaction from the Myntra app or your logged-in account at https://www.myntra.com/ for the safest and fastest service. Check the product-specific return window before buying, and keep packaging/tags until you’re sure you will keep the item. For refunds, expect anywhere from minutes (UPI) to 3–10 business days (cards), depending on your payment method and bank.

If standard support fails, escalate methodically with evidence, then use NCH (1915) or the cybercrime helpline (1930) when appropriate. Accurate documentation and using the correct channel usually resolve most issues without needing external escalation.