My Lennar Customer Care: An Expert Homeowner’s Guide

What myLennar Is and Why It Matters

myLennar is Lennar’s secure homeowner portal for managing service, warranty, and home documentation after you close. It centralizes everything in one place: your closing package (PDFs), appliance and system manuals, community contacts, and a dashboard to submit, track, and schedule customer care requests. If you ever sell, having this organized digital record can add credibility and speed to your transaction.

Lennar, founded in 1954 and based in Miami, FL, builds homes across approximately 26 states and 70+ markets in the United States. With a builder of this scale, your division’s customer care team and processes are localized, but the myLennar portal unifies the experience so you can log in from any device, at any time, to request service, upload photos, and see status updates without chasing emails or voicemails.

Accessing Customer Care: Accounts, Contacts, and Hours

To access myLennar, go to https://www.lennar.com and select Sign In (top right). Use the email you provided during your purchase or create a new account if prompted. After verifying your email, you’ll see your home profile, model information, homesite number, and links for “Warranty/Service” or “Customer Care.” If you closed recently, allow a few business days for your home to appear automatically; if it does not, use the site’s contact form with your address and closing date so support can attach your property to your profile.

Customer Care operates at the division level, so response times and office hours can vary by market. Most divisions staff Monday–Friday during regular business hours (for example, 8:00 a.m.–5:00 p.m. local time). Urgent after-hours issues are typically routed to trade partners (plumbers, HVAC, electrical) listed in your orientation packet. Always start with the myLennar request flow for non-emergencies; it keeps everything documented.

If you cannot locate a local number, the corporate site’s contact page is a reliable directory: https://www.lennar.com/contact. For general corporate inquiries (not for emergencies or scheduling), you can also reach Lennar Corporation headquarters at 700 NW 107th Avenue, Miami, FL 33172; phone: (305) 559-4000.

Submitting Warranty and Service Requests the Right Way

From your myLennar home dashboard, choose Warranty or Service, then select the category that best matches your concern (e.g., plumbing, electrical, appliances, roofing). Add clear, specific descriptions: what you observed, when it started, whether it’s intermittent or constant, and steps that trigger the issue. Photos and short video clips (10–30 seconds) dramatically speed triage and correctly route the request to the right trade.

Create one ticket per issue/location. For example, “Primary bath—sink drain leaks” should be separate from “Kitchen—GFCI trips.” This prevents delays caused by multi-issue bundling and enables different specialists to be scheduled efficiently. After submission, watch for an email acknowledgment; if you don’t receive one within a business day, log back in to confirm your ticket saved, or contact your division via the contact page.

• Have these details ready: street address, homesite/lot number, closing date, and your best contact phone and email.
• Include maker, model, and serial numbers for appliances or mechanicals (typically found on the equipment label or in your orientation packet).
• Note access constraints (gate codes, alarm codes, pets on site) and preferred days/times to reduce back-and-forth scheduling.
• Upload up to 3–5 photos or a short video illustrating the issue; add a ruler in photos for scale where helpful (e.g., cracks or gaps).

Warranty Coverage Snapshot (1–2–10) and What to Expect

Many Lennar homes carry what homeowners often refer to as a “1–2–10” structure: one year for workmanship/materials (fit and finish), two years for major mechanical systems (electrical, plumbing, HVAC delivery), and ten years for qualified structural components. Always verify your specific written warranty booklet at closing, as terms can vary by state and community, and some coverages are administered by third-party warranty providers.

Examples that commonly fall within the one-year period include drywall nail pops, minor grout or caulk separations, and door adjustments aligned with performance standards. Mechanical items (e.g., a failed circulation pump or a refrigerant leak) may fall within two-year coverage depending on your warranty booklet’s definitions. Structural coverage addresses significant load-bearing failures as defined by the warranty.

Manufacturer warranties run in parallel. Appliances, water heaters, thermostats, and other equipment often have their own 1–5+ year manufacturer coverage and direct service processes. Register those products within 30 days of closing to maximize coverage and streamline claims.

Emergencies vs Routine Issues

“Emergencies” are issues that threaten safety or could cause immediate, significant property damage if not addressed right away—think active water leaks, gas odors, sparking electrical, or total HVAC failure during extreme temperature conditions. For these, use the emergency instructions provided at your homeowner orientation packet; they typically include direct 24/7 trade partner lines. For any gas odor, evacuate and call 911, then your gas utility’s emergency line from a safe location.

• Active water leak: Shut off the nearest fixture valve or the home’s main water valve (usually in the garage, crawlspace, or street box); then contact the listed plumbing trade and submit a portal ticket with photos.
• Electrical hazard: If safe, switch off the affected breaker; avoid touching water or metal. For smoke/sparks, call 911 first.
• Gas smell: Evacuate immediately; call 911 and your gas utility emergency number. Do not operate switches or phones indoors.
• Sewer backup: Stop water use in the home; contact the plumbing trade’s emergency number and open a portal ticket.
• Before digging for landscaping/fencing, call 811 at least 2–3 business days prior so utilities can be marked.

Scheduling, Visit Prep, and Onsite Etiquette

Most service appointments are booked in 2–4 hour arrival windows. If your home is in a gated community, verify gate codes are accurate for the day of service, and ensure someone 18+ is present if interior access is required. You’ll typically receive a confirmation email or text the day prior and, in many markets, a same-day “on the way” notification from the technician.

Before the visit, clear the immediate work area (2–3 feet around sinks, electrical panels, HVAC air handler, or attic access). Crate or isolate pets for their safety. If the issue is intermittent, keep a brief log of dates/times and what you observed; show that to the technician on arrival. After the repair, ask for a work summary and verify any follow-up parts orders or return visits are documented in your myLennar ticket.

Appliances, Vendors, and Manufacturer Support

For appliances and certain equipment, the fastest path is often the manufacturer’s warranty hotline. You’ll need model and serial numbers, purchase/closing date, and a description of the failure. Many brands allow online claims scheduling and can text you appointment updates. Keep your receipts and warranty registration confirmations in your myLennar document vault or a dedicated home binder.

If you’re unsure whether an issue is builder warranty or manufacturer, open a myLennar ticket first with photos and product details. Customer Care can confirm routing—either dispatching a trade partner or directing you to the manufacturer for a quicker, in-warranty swap or repair.

Records, Costs, and After-Warranty Options

Maintain a simple folder structure for your home: “Closing Docs,” “Warranty Tickets,” “Appliance Serials,” and “Service Receipts.” Add dates and brief descriptions to filenames (e.g., “2025-03-12—Primary bath—p-trap leak—invoice.pdf”). Good documentation supports warranty determinations and helps future buyers understand the home’s maintenance history.

Out-of-warranty service is typically billable at market rates set by the trade partner, which vary by region. While rates differ, homeowners often encounter trip/diagnostic fees and hourly labor. To avoid surprises, ask the technician for a written estimate before work proceeds. If you believe a condition began within the warranty period, include dated photos or prior ticket IDs when you contact Customer Care for review.

Corporate Contact and Useful Links

Lennar Corporation Headquarters: 700 NW 107th Avenue, Miami, FL 33172. Main phone: (305) 559-4000. Company website: https://www.lennar.com. For division-specific Customer Care, use the directory at https://www.lennar.com/contact to reach your local team quickly.

For safety: emergencies—call 911. For utility locates before digging—call 811. For most non-emergency items, the myLennar portal remains the best first step: it preserves a clear history, attaches media evidence, and helps the right trade arrive with the right parts on the first visit.

Can I submit a service request online through Lennar?

Then select what type of request you would like to submit. Enter your first name last name email address and zip code and then click next. Select the state city and specific community your home is in.

How do I contact Lennar customer service?

Customer Care Contacts

1. Contact Customer Care. Below is a list of phone numbers for Customer Care Associates in each city.
2. California. Bakersfield area: 800-509-4979.
3. Florida. Ft.
4. Illinois. Chicago area: 800-698-1929.
5. Minnesota. Minneapolis/St.
6. North Carolina. Charlotte area: 800-698-1929.
7. Pennsylvania. 800-698-1929.
8. Texas.

What voids the Lennar warranty?

Lennar (and most large builders) usually have a limited warranty that covers structural components, systems, and workmanship. But once you start altering those elements—like closing off a pass-through or adding new framing—it can give them grounds to deny coverage in related areas.

Is Lennar a high end builder?

Lennar: Lennar is one of the largest homebuilders in the U.S., offering a wide range of homes from affordable to luxury, with a focus on innovation and energy efficiency.