Molina Customer Care Phone Number: How to Reach the Right Team Fast

There isn’t a single, universal Molina Healthcare customer care phone number for all members. Because Molina operates state-by-state and by product line (Medicaid, Medicare, and Marketplace plans), each plan has its own dedicated Member Services number. The fastest, most reliable way to reach the right team is to call the Member Services number printed on the back of your Molina ID card. That line routes you to representatives trained on your specific benefits, provider network, and state rules.

If you don’t have your card handy, you can still get the correct number through Molina’s website or member portal in under a minute. Be cautious about third-party websites listing phone numbers; many publish outdated or state-specific numbers that may not apply to your plan. Use Molina’s official site to avoid misrouting and delays.

Plan- and State-Specific Support (Why It Matters)

Molina Healthcare administers benefits under different contracts with each state and federal program. That means benefits, referral rules, prior authorization requirements, and even transportation vendors vary widely across plans. For that reason, Member Services lines are segmented to ensure you reach staff who can see the correct policy details for your account and state.

Typical Member Services hours are Monday through Friday during local business hours (for many plans, 8 a.m. to 6 or 8 p.m. local time), with a 24/7 Nurse Advice Line available for clinical guidance. Hours can differ by plan and time of year (for example, Medicare lines may offer extended hours during the Annual Enrollment Period). If you use a TTY device, dial 711 to connect via Telecommunications Relay Service and request Molina Healthcare.

Quick Ways to Find the Correct Member Services Number

• Check your Molina ID card: The toll-free Member Services number and the 24/7 Nurse Advice Line are listed on the back of the card, along with plan identifiers (e.g., Medicaid, Medicare, Marketplace) and pharmacy fields (RxBIN, RxPCN, RxGRP).
• Use the official Molina website: Go to https://www.molinahealthcare.com and select your state and plan type, then choose “Contact Us.” State pages list Member Services, Nurse Advice, Transportation, Pharmacy, and Behavioral Health numbers specific to your plan.
• Sign in to the member portal: Visit https://my.molinahealthcare.com (My Molina). After signing in, the correct service numbers for your plan appear in your account, along with secure messaging and benefit details.
• Mobile app search: Look for the “My Molina” app in the Apple App Store or Google Play. After login, tap Contact/Help to see plan-specific phone numbers and hours.
• If you’re shopping for a plan (not yet a member): Use the state plan page on Molina’s site to locate Sales or Enrollment support. Once enrolled, use the Member Services number on your new ID card.

What to Expect When You Call

Have these details ready to speed verification: full name as shown on your ID card, date of birth, member ID (or Medicaid/Medicare ID), address, and a callback number. If you’re calling on behalf of a family member, Molina may require the member’s presence on the call or a valid Authorization to Release Protected Health Information (PHI) on file. For non-English speakers, ask for free interpreter services; Molina can conference in an interpreter at no cost.

Typical requests handled by Member Services include: replacing a lost card, updating your primary care provider (PCP), checking copays and deductibles, confirming in-network providers, discussing transportation benefits, and checking the status of prior authorizations and referrals. If your issue is complex, request a case or reference number and the representative’s first name or ID for your records.

Key Numbers Beyond Member Services

Depending on your needs, some issues are handled by specialty lines. Your ID card often lists separate numbers for pharmacy benefits, transportation, and behavioral health. If you’re unsure which to use, start with Member Services and ask for a warm transfer so you don’t have to repeat your information.

• Nurse Advice Line (clinical guidance): 24/7. The exact toll-free number is printed on your Molina ID card; you can call any time for symptoms, home care advice, or help deciding whether you need urgent or emergency care.
• TTY/TDD users: Dial 711 to access Telecommunications Relay Service and request the Molina number on your card.
• Medicare help when Molina is unavailable: 1-800-MEDICARE (1-800-633-4227), TTY 1-877-486-2048, available 24/7. Use this for coverage questions, enrollment help, and plan comparisons.
• Health Insurance Marketplace help (if you have a Marketplace plan): 1-800-318-2596 (TTY: 1-855-889-4325) via HealthCare.gov, generally available 24/7. Helpful for subsidy, eligibility, and enrollment issues.
• Behavioral health crisis: Call or text 988, or use the 988lifeline.org chat, available 24/7 nationwide. Use 911 for immediate life-threatening emergencies.
• Pharmacy benefits questions: Use the Pharmacy/Prescription number on your ID card. Have your RxBIN, RxPCN, and RxGRP ready; these fields appear on the card and route the call to the correct pharmacy benefit manager.

Authorizations, Referrals, and Appeals: What Calling Can Do

If your provider says an authorization is required, Member Services can confirm whether prior authorization is needed and how it is requested. Many authorizations are submitted by the provider, but you can call to check status and ask if additional documentation is pending. For transport to covered medical appointments, ask Member Services to connect you with the plan’s transportation vendor and to explain no-show policies, mileage limits, and booking windows (for example, scheduling 48–72 hours in advance is common).

For Medicare Advantage members, federal timelines apply to many requests. As a rule of thumb, standard coverage decisions are often made within 14 calendar days, and expedited requests within 72 hours when delay could jeopardize health. Grievances about service or quality are typically resolved within 30 days. Medicaid and Marketplace timelines vary by state and plan; your Member Services team can provide exact timeframes and how to submit documentation.

If You Can’t Get Through or Need to Escalate

Call during off-peak hours (right after lines open, or mid-morning Tuesday–Thursday) to minimize hold times. If you’re disconnected, call back and provide your prior case/reference number to resume where you left off. When an issue spans multiple departments (for example, provider, pharmacy, and benefits), ask for a three-way call to ensure everyone agrees on next steps before you hang up.

If your issue remains unresolved after reasonable attempts, ask for a supervisor or a formal grievance. Keep notes with dates, times, names/IDs of representatives, and promised follow-up. You can also use the secure message feature in the My Molina portal to keep a written record. For Medicare members, 1-800-MEDICARE can provide independent guidance; Marketplace members can use 1-800-318-2596. In emergencies, call 911 rather than Member Services.

Bottom Line: The Fastest Path to the Right Molina Number

Your correct Molina customer care phone number is the Member Services line on the back of your ID card. If the card isn’t available, use the official site at https://www.molinahealthcare.com to select your state and plan, or sign in at https://my.molinahealthcare.com to see the exact contact numbers for your coverage. Using these official sources ensures you reach a team that can see your benefits and resolve your issue quickly.

Keep your ID card, a list of current medications, your preferred provider’s name, and your callback number handy before you call. Ask for a case number and written confirmation for complex issues. With the right number and a few preparation steps, most common member needs—PCP changes, benefit questions, prior authorization status, and transportation—can be handled in a single call.

What is the phone number for Molina Healthcare of Washington provider services?

(855) 322-4082
If you have any questions, call Provider Services at (855) 322-4082.

What type of insurance is Molina?

Medicaid. Molina Healthcare contracts with state governments and serves as a health plan, providing a wide range of quality health care services to families and individuals who qualify for government-sponsored programs, including Medicaid and the State Children’s Health Insurance Program (SCHIP).

Does Molina pay for gym membership?

The Silver&Fit® Fitness Program
Molina Dual Options covers memberships to participating fitness centers through the Silver&Fit program.

Are Molina and Medicaid the same thing?

Molina Healthcare, Inc. is a managed care company headquartered in Long Beach, California, United States. The company provides health insurance to individuals through government programs such as Medicaid and Medicare.